I bought a band-saw and mitre-blade kit a short while ago, the latter being out of stock. The mitre arrived and I found there was a missing part, a locking handle. Axminster were fabulous, I ran... See more
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Company details
- #36 of 94 best companies in Tool shop
- #11 of 18 best companies in Woodworking Supply Shop
About Axminster Tools
Written by the company
Axminster Tools
Written by the company
- FREE DELIVERY
- Standard delivery service on orders over £50 to UK mainland*.
- EASY RETURNS
- In the unlikely event you're not 100% happy.
- REWARDS
- Earn Points & Save Pounds with our loyalty scheme.
- WOODWORKING WISDOM
- Get Ideas & Advice from our How-To's, Product Guides, Videos and Community Forum plus online Courses.
- 10,000+ PRODUCTS
- Probably the biggest range of quality tools and machinery available in the UK.
- CLICK & COLLECT
- Check in-store stock online and reserve for collection in your local store.
Axminster 3 Year Guarantee
Buy with confidence from Axminster
Workshop, Professional, Engineer and Model Engineer Series machinery.
So sure are we of the quality, we cover all parts and labour free of charge for three years. No registration necessary - just keep your proof of purchase.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
Replied to 99% of negative reviews
Typically replies within 1 week
About 4 weeks ago I purchased a bandsaw…
About 4 weeks ago I purchased a bandsaw and 30 minutes after delivery (which was a day late) I received a promotional email offering me 20% off a purchase … cost £86. Now I have received another promotion of £10 of anything over £100 having just ordered a router dust cover for £139. Getting a little annoyed by these offers arriving just after a purchase. I am retired.
Reply from Axminster Tools
Great Company To Deal With
Axminster has been great to deal with we have bought a few things already and i foresee a lot more in the near future, i can't recommend them highly enough they have been so helpful and knowledgeable about anything we asked regarding machinery or tools.
Thought Axminster was good but I’m…
Thought Axminster was good but I’m afraid the service was very poor, delayed dispatch, meaning I had to book a days holiday to receive a lathe, which has not arrived.
Quick enough to take my money though.
Reply from Axminster Tools
Poor customer and technical service.
Contacted Axminster tools after a drive belt I ordered from another company didn’t fit my Axminster ct340 thicknesseser. I spoke to the technical team who assured me that the belt I needed was available and gave a part no I felt they spoke in a very dismissive manner and weren’t really listening . However as I needed the item I ordered it albeit at three times the cost of the previous item and after waiting two weeks the drive belt arrived. It was exactly the same as the previous item and didn’t fit. Tried to contact Axminster and was cut off twice and took me 1 hour to finally get through. Very poor customer service and would not recommend this company
Reply from Axminster Tools
Really outstanding customer service
Really outstanding customer service! They took the time to ask the right questions, had me send a photo, and even marked it up to make sure we were talking about the same thing. This person was extra thorough, clear and helpful. Couldn't ask for better service.
Good service
I ordered a tool from Axminster we’ll packed delivery good may be a little more expensive than I could of found elsewhere
Supportive and knowledgeable
The team at Axminster tools are so knowledgeable and friendly! My 12yo son is developing a keen interest in turning, and rather than dismiss him as others may have done, they actively interacted with him whilst choosing his lathe and then completing the induction. Thank you Matt & Stuart.
Easy to order and delivered well…
Easy to order and delivered well packaged and on time
i bought a Axminster Workshop AW2606B…
i bought a Axminster Workshop AW2606B Bandsaw ( £730) and after a few months of light use there was a banging noise coming from the wheel, so i reported the issue, i was then told i had to return the item and i had to boxed it up, bearing in mind this machine is close to 85kg, so i don't generally keeps boxes or pallets to accommodate this kind of weight, when i asked Axminister to help on this issue i was told i had to provide a box or something suitable to return this, i find that really cheeky its not like I'm returning a small saw, so that aside i have managed to get a pallet and have it ready for return, but when i inform Axminister i am ready to return this i am now being told their systems are down and it cant be booked in, all i get is apologies and oh you know its technology sometimes it doesn't work, I'm sorry that's just not good enough, so if the technology stops everything stops, they don't even have a back up plan.
Reply from Axminster Tools
A good range of quality products &…
A good range of quality products & normally get prompt deliveries
Avoid until they get their warehouse in order.
Avoid placing an order until they get their issues sorted out. I’ve been waiting a week and my order hasn’t even been dispatched yet.
Reply from Axminster Tools
unable to make a purchase
wanted to purchase some nails for my air nail gun, all the sizes i wanted were out of stock.as i have bought the air tools from you i have found i cannot use other makes of nails as they jam. which means i probably have to buy a new gun from someone else.
Reply from Axminster Tools
Order came as expected.
Regretfully dissapointed
Very dissapointed. I’ve been with Axminster for about 20 years. I wanted a “C” clip for my Axminster Craft lathe to keep it safe. I was told it would be 4/5 months to supply. I queried this and was told it came from China, no apology came. I ordered and then searched Amazon and ordered theirs for the next day and cancelled my Axminster order.
Also noted on line more and more many items of stock are not available.
Regretfully yours
Reply from Axminster Tools
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