D&M Tools Reviews 

19,750
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and the consistently excellent service, noting the helpful and professional staff who provide clear communication. Many people also praise the fast and efficient delivery service, often receiving items quicker than expected, along with the high quality and wide range of products available. However, some customers also noted occasional issues with product quality or receiving older stock than anticipated. Additionally, a few people experienced challenges with the delivery process, citing delays or unprofessional conduct from courier services, and sometimes finding the parcel tracking system to be unhelpful.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and reliable... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Product

Customers had positive experiences with product, often praising the good quality and the fact that items were... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and good... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and efficiency of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very competitive price, fast delivery from D&M Tools. The Proxxon FET table saw is a nice in between size machine, ideally suited to occasional amateur project purposes. Having had an accident with a... See more

Rated 5 out of 5 stars

Ordered a disc sander as a birthday present. The delivery guy kindly brought it (40kg) from the front of the house to the back. Well wrapped. Communication from D & M Tools excellent throughout - con... See more

Rated 5 out of 5 stars

The tool I ordered in the early afternoon was dispatched on the very same day. I also got an email adviding me that delivery could have taken a bit longer due to shortage of courier personnel, which i... See more

Rated 5 out of 5 stars

Excellent service. Ordered heavy item at lunchtime, delivered by pallet the next morning. Clear and immediate communications, really helpful on the phone, good prices , free delivery ( when others qu... See more


Company details

  1. #3 of 96 best companies in Tool shop
  2. #2 of 11 best companies in Construction machine dealer
  3. #6 of 190 best companies in Garden centre
  4. #17 of 180 best companies in Hobby shop
  5. #8 of 245 best companies in Home improvement shop
  6. #3 of 53 best companies in Safety and work wear

Written by the company

D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com

D&M Tools Information

Written by the company

Free UK delivery on most orders over £99*
*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
Collect D&M Loyalty Points
When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
Expert Advice & Service
If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
Over 10,000 lines available from our on-site stock!
Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
1 Hour Delivery Window for most orders*
For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
Click & Collect
Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)

Free delivery on most orders over £99*

PLUS next day delivery available

*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available (order before 3:30pm) For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)

Contact info

Promotion box for D&M Tools

The D&M Tool Show '26

Kempton Park Racecourse • Fri 9th - Sun 11th October '26 • FREE Entry

4.9

Excellent

TrustScore 5 out of 5

20k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(19,750)

892 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service,Prompt dispatch…

Great customer service,Prompt dispatch and delivery. Best for traders when your tool needs urgent delivery. I needed a miter saw urgently due to my old one packed up mid job. Ordered from DM tools and arrived next day. Would be my future and favourite tool shop. Thank you for not letting me down like other suppliers.

13 July 2026
Rated 5 out of 5 stars

Great service

Great service. Despite ordering on a Friday evening and having a very challenging delivery address, the goods arrived on the Sunday to my great surprise. Thanks to Heather for sorting out the delivery challenges - much appreciated.

10 July 2026
Rated 5 out of 5 stars

Fast

Fast, efficient, trouble free ordering, goods delivered next day

10 July 2026
Rated 5 out of 5 stars

Good quality product

Good quality product, ordered at around 12:30 pm paid £5 on delivery arrived next day very happy with D&M tools and will definitely buy from them again

6 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look