United Kingdom
Review of Axminster Tools
Easy online ordering system which clearly shows all items in stock, confirmation of order and when dispatched usually same day if before 4pm. Courier then takes over through to delivery. Used many times and very consistent.
Review of Data Powertools Ltd
Ordered 2 circular saw blades, I was able to track the delivery which happened the following day within the time slot I was given. Very slick service
Reply from Data Powertools Ltd
Thanks very much for your kind review and your order!
Regards,
DPT
Review of Data Powertools Ltd
Ordered 2 circular saw blades yesterday online and I received them at 11am today, excellent service will definitely use again
Reply from Data Powertools Ltd
Thanks very much for your order and review Jane!
Regards,
DPT
Review of British Hardwoods
Ordered some European oak planed all round. The timber was delivered as agreed by British Hardwoods, it was straight, reasonable colour match and machined to the agreed dimensions. I have previously bought timber before from B/H and the consistency is excellent.
Reply from British Hardwoods
Thank you for your continued custom which is much appreciated. We hope to to hear from you again soon!
Review of POWERTOOLMATE
Checked with phone call prior to order as the price was best on the internet. The staff dealt with my query in a very professional manner and gave me the confidence to proceed as I was purchasing an expensive power tool. To sum up, excellent company, excellent staff, excellent delivery and excellent product. Very satisfied
Review of British Hardwoods
Excellent timber, but colour variation on the 2 wide boards would have been an issue for jointed table tops, however British hardwoods had been very generous in the lengths they supplied meaning I was able to overcome the problem.
The delivery was not as stated as DX didn’t notify of delivery day or time slot and left it on the drive in bad weather and drove off. We were at home and nobody tried to make us aware of the delivery -this I’m sure can be verified as DX didn’t even have a signature of proof of delivery.
I recognise that delivery companies often let good suppliers down but felt they need to be aware of their performance. I will certainly buy from British Hardwoods again as a company without hesitation but would prefer to pick up suitable sized items as DX let them down.
Reply from British Hardwoods
Thank you for your review and your kind words about the timber we supplied for you. We're sorry to hear that your experience with DX Freight was not good and we will certainly feedback your comments to the DX Representative.
We hope to hear from you for your next timber order, and you would be most welcome to collect from us in person.
Review of Trend Tool Technology
Cliff in Technical support responded to my husband’s questions on router and cutter capabilities. The response was quick
, very detailed and in a very supportive manner. I will now follow his response with confidence. What an excellent service
Thanks Cliff
Reply from Trend Tool Technology
Hello Mrs Smith, Glad to hear Cliff could advise on all your routing enquiries. Many thanks for your kind review! Jack (customer service)
Review of FFX
Ordered and it was delivered on time by DPD. I started using FFX this year and the service has been second to none at a price that I could not find cheaper elsewhere. It is nice and rare to have customer expectations beaten in these times.
Reply from FFX
Good morning,
Thank you for your review.
We are always happy to see our customers receive a level of service which brings them back for their tool needs.
I do hope we can help you in future for any orders you wish to make.
Kind Regards,
Jess - FFX
Review of Stratstone
Excellent service I travel 40 miles to this dealership as my local dealer is poor in comparison
Reply from Stratstone
Hi Mrs Smith,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Customer Services
Review of IPVanish
Very good does exactly what it says it will do and so easy to setup
Review of Stratstone
Following our test drive and subsequent purchase of our E350. The excellent customer care received is as you would expect from such a brand, unlike Mercedes york run by JCT 600. The fact that we are prepared to travel 90 miles round trip from York to Wakefield rather than go to York should help you understand why we gave Stratstone 5 stars.