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Charlies  Reviews 

61,001
•
TrustScore 5 out of 5

4.9

Kitchenware Shop
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Review summary

Created with AI, based on recent reviews

Looking at 7,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive quickly, exceptionally well-packaged, and at very competitive prices compared to other retail options on the market. Buyers are consistently impressed by the product quality, helpful support, and the straightforward online ordering process. However, some people mentioned experiencing frustrating issues with delivery errors or receiving packages in unexpected conditions. A few other consumers also noted finding minor manufacturing defects or unexpected flaws upon opening their purchases. Despite these occasional problems, shoppers remain eager to recommend the business for its overall value.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top items that arrive well packaged and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that goods were received on time with... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction over top-tier items, excellent... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, fast, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three Le Crueset jars in different colours for tea & coffee in our new kitchen. These were a great price compared with anywhere else, and they arrived beautifully wrapped in bubble wrap and in... See more

Rated 5 out of 5 stars

Ordered a Le Creuset kettle from Charlie’s. Chose Charlies after researching the company online and prices online. It offered a very competitive price and the reviews were excellent. I was informe... See more

Rated 5 out of 5 stars

Thank you Charlies! I'm very happy with my purchase of Le Creuset mugs, all correct as per my online order and very well packaged, so as they all arrived without damage. I shall definitely be purchas... See more

Rated 5 out of 5 stars

The re-contact when my size was out of stock enabled me to order quickly when it was reinstated. Quick post well packed. Excellent value and quality of shoes as advertised, really well made pair of h... See more

Company details

  1. Kitchenware Shop
  2. also in
  3. Christmas Shop
  4. Equestrian Shop
  5. Gift shop
  6. Pet shop
  7. Shoe shop

About Charlies

Written by the company

At Charlies, customer satisfaction is at the heart of everything we do. As a family-run business with 8 stores across Wales and the borders, we've built our reputation on word of mouth and trust, continuously offering the highest standard of service at the best possible price. We know that creating this connection online is a little more difficult, so we partner with Trustpilot to hear directly from you.

Your reviews are vital to our ongoing growth and success. Not only do they help us to continuously improve, but they always put a smile on our team's faces - who love reading about how we help you make the most of your home, garden and outdoor space.

Thank you for helping us to be the best we can be! Get In Touch Shop Garden Furniture Shop Outdoor Living Shop Gardening Shop Home & Kitchen Shop Clothing Shop Footwear Shop Tools & DIY Shop Pets & Equestrian Shop Camping Shop Christmas Animated GIF

Our Company Values

Written by the company

We believe in fair pricing for every single customer, whether you're new or existing, so we do not offer one time discounts or flash sales.
Our friendly customer service team are always happy to help - whether in store, on the phone, on live chat, whatsapp or email - we're here!
We only sell products that we'd be happy to take home ourselves.
We offer a super simple, hassle-free returns process.

Our Delivery Promise

Next day, free delivery & premium services

We only partner with couriers that we believe will take care of our products, getting them to you safely, and quickly - just as if we were to deliver them to you ourselves. When your order is dispatched we'll let you know which courier it's coming with, provide you with a tracking number, and an estimated delivery date.

Contact info

Promotion box for Charlies

Free UK Delivery Over £75

We offer fast, tracked delivery with couriers you can trust.

4.9

Excellent

TrustScore 5 out of 5

61k reviews

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4.9

All reviews

(61,001)

6,984 reviews in the last 12 months

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Rated 5 out of 5 stars

Many thanks

Many thanks, your 50 litre pots are just the ticket for my mediterranian garden. I have cut the bottoms out of the pots and they'll do nicely and at a great price. Delivery was very good and well packed.

15 October 2026
Rated 1 out of 5 stars

Not as described accurately enough

I bought some 'Christmas' lights that were labelled as Outdoor/Indoor lights, which I hoped to put outside over Christmas/New Year. On opening the box, there was an instruction sheet, that stated for temporary outdoor use only, no wind, hail, extremes of temperature (just suitable for a patio at a party - weather permitting). I contacted Charlies, to say the lights can't be used outside as advertised, I was told to send them back and I would have to pay the £4.99 postage, so that's what I did. Very unimpressed by this company, that was claiming these were outdoor lights.

15 October 2026
Rated 5 out of 5 stars

Fantastic

Quality product, quality service. Needed in a hurry and arrived as promised.

15 October 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. From the clear and easy to use website and ordering process and notification when the order has been despatched to the receipt of the package in excellent condition. I would highly recommend Charlies.

14 October 2026

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