Vicki

I was glad to find somewhere that did refurb laptops. I am a great believer in recycling and not just keep buying new. Infact someone purchased a new one and it wasn't fit for purpose 'work from home' my refurb a 'Dell' a name from my past 'reliable' trustworthy so yes I am very happy with my laptop.

Quick and efficient delivery, polite and respective of property.

I ordered a bundle deal (amazing I thought, everything covered, Carpet washer, stick vacuum and steam cleaner). But I received delivery of the Washer & Hoover but not steam cleaner, I read somewhere on VAX site to wait, so I did, eventually the steamer came, upto then I had no information on its delivery to arrive. Then I placed a second order, this time for mop heads for the steamer (as this only came with one) and 3 different washing solutions for the hard floor/carpet cleaner (incase friends or family also wanted to broom the washer I had solutions for all types of cleaning. Anyway, I received mop heads and one of the three cleaning solutions. Well I thought, the Steamer came separately without notification of it to arrive or when, so I guess this is how VAX does their deliveries. I decided today I had waited long enough for the last two cleaning solutions, contacted them on Whats app with order number and other details requested. They then asked for machine serial numbers, why I asked I am chasing the two missing cleaning solutions? We can add it to your file, they replied. That makes no sense, refused to. Then I get (and the advisor is just reading the screen I get)
You had full delivery on this day at this time. NO, I had mop heads for steamer and one of three 4L cleaning solutions. Not a cheap order and I did not appreciate that response. ANYWAY, the advisor then gave me a new order number for the last two to be delivered. If you are waiting for delivery especially on a biggish order, CHASE IT UP ASAP.

The driver not only waited as I have mobility issue , he was polite and respectful. 🙌🏻 I know they do not get much time to deliver their parcel loads so I really appreciated that he was able to wait a minute for me to respond.

Very good customer service experience, the app is also very clear and easy to use. You must make sure in both situations to have your customer reference number found on top of your letter. They do not pressure you, they listen and do not rush you, which is important.

Received exactly when advised by 'Raylo' easy to select the product I wanted without any hassle. I love my new NS 2. It is a shame there are few games to choose from BUT in fairness it appears to be the same everywhere.
🙌🏻 thanks.

The staff from eFoldi have always been very helpful, very clear on everything they discuss and are always happy to look into anything you request. Fast and effective service. Kathy, was brilliant every step of the way 🙌🏻. I have never had a bad experience with eFoldi or my Explorer and highly recommend them and their products. Thank you, without my Explorer I struggle to leave home.

Everything arrived in super fast time, literally a few days. Payment was easy..
Using online was easy, I was sent one incorrect item though.

It arrived on time, I loved everything I ordered. It all fitted.
The Courier was polite and courteous.
All round good experience,

On time, information updates pretty much spot on. Driver, very good customer service, and on time.

I now after all this time have an advisor that is solely dealing with my account, I so I do not have to keep repeating myself now.
Also it is nice to finally have an advisor that comes back to you when they say they will.

Delivery fast, packed well. Love the meals, you don't get tons of sauce and very little content to talk off. It's a good portion.

I have not tried the desserts yet, but they look as good as the meals, then I'm sure I will enjoy the just as much.

Thank you for doing a vegan fudge, my Mother is vegan, dairy intolerance, can't have an ounce in her body, even "Dove soap" has milk in it, which she had a reaction to.
So vegan is very important to us, but not much selection of vegan in shops these days.

Getting back to the vegan fudge, omg I enjoyed that more than non vegan fudge. Amazing. Thank you.

Ordering online was easy and quick. It was nice to have the option to opt out of having a catalogue.
Don't like wastage.
Delivery was quick, no damage to the package.
Everything I ordered was there that I ordered. As far as I can tell exactly as per the description. Some of the order was for a friend, so waiting to hear if the product fitted. But all in all I am happy with the service.

The sales team were quick and efficient. Booked to suit my day (4 hr slot, given early via text on day of delivery.) Delivery team were smart and friendly, delivery of Fridge/Freezer was quick. 👍🏻.