Came earlier than the expected window. With the release of GTA 6 looming. Getting a PRO PS5 is nearly impossible. Checking all the major retailers and it was showing as out of stock. Checked Flex with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery of my PS5 Pro came much sooner than indicated and was pleasantly surprised. I was apprehensive over how the game which had not yet been released (GTA 6) would be shipped with the bundle but e... See more
Company replied
Super easy set up. Brand new computer with the advantage of upgrading it when I need to. Cheaper monthly payments compared to purchase. I would totally recommend you take their own insurance as you wo... See more
Company replied
I was just looking for a distraction and raylo caught my eye so had a look prices were good reviews were great so gave it a go and im very happy got a watch to start of with and it was delivered real... See more
Company details
About Raylo
Written by the company
- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
4.5
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Very helpful
3 November 2026
Excellent!!!
5 November 2026
If your not tech savvy and dont fully…
If your not tech savvy and dont fully understand how this company works be warned your not buying a product your renting it then when you realize this and want to cancel you have to send it back and get charged 18 month payments.
Be warned
5 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast delivery and very good pricing
3 November 2026
Reply from Raylo
Hi EMT,
We appreciate your positive feedback.
We are so glad to hear that you were pleased with our pricing and prompt shipping.
Thanks,
Team Raylo
Just the right place for everyone to…
Just the right place for everyone to have their tech for their business and pretty much everything else,thankyou lynda,Arthur..
4 November 2026
Reply from Raylo
Hi Lynda,
We are so pleased to hear that our service is the perfect fit for your business and personal tech needs.
It is wonderful to hear that you had such a positive experience with our team.
Thanks,
Team Raylo
Great hassle free everything is…
Great hassle free everything is straight forward no hidden or unexpected payments or contract
3 November 2026
Reply from Raylo
Hi Azaria,
We are glad you enjoyed your experience.
We appreciate your feedback about our straightforward process and our clear pricing structure.
Thanks,
Team Raylo
They declined my 2nd order for a…
They declined my 2nd order for a device, and the device that was sent to me looks dirty
3 November 2026
Reply from Raylo
Hi Hasim,
Thanks for your review, we're glad to hear you received your delivery quickly.
Thanks,
Team Raylo
Amazing company and products at…
Amazing company and products at competitive prices. I would highly recommend Raylo to anyone who is interested.
3 November 2026
Reply from Raylo
Hi David,
We are so pleased to hear that you are happy with our service and find our pricing to be competitive.
We truly appreciate your kind recommendation to others who might be interested in what we offer.
Thanks,
Team Raylo
Cost effective
Cost effective, environmentally sound, straight forward service and good comms. A pleasure to do business with. Thank you
5 November 2026
Reply from Raylo
Hi Colum,
We are so pleased to hear that you found our service to be straightforward, cost-effective, and environmentally friendly.
It is wonderful to know that you experienced great communication.
We truly appreciate you taking the time to share your positive feedback.
Thanks,
Team Raylo
Reply from Raylo
Hi Lynsey,
We're so glad you had an all-round great experience.
Thanks,
Team Raylo
Excellent service and products and very…
Excellent service and products and very reasonable
4 November 2026
Reply from Raylo
Hi Scott,
We appreciate your positive feedback.
We are so glad to hear that you experienced excellent support, are pleased with the quality of our products, and found our pricing to be very reasonable.
Thanks,
Team Raylo
Raylo are great!
Raylo have been nothing less than helpful, professional and understanding.
The ease of arranging my new product was effortless and was delivered in record time.
Nothing but good things from raylo imo.
4 November 2026
Reply from Raylo
Hi L Coupland,
We're so pleased to hear that you found our team helpful and professional throughout your experience.
It's wonderful to know that ordering your new device was straightforward and that it arrived so quickly.
Thank you for sharing your positive feedback with us.
Thanks,
Team Raylo
Excellent Service from Raylo!
Great experience with Raylo! Smooth process, convenient payments and excellent delivery service. Reliable, easy to use and highly recommended. Very happy with the service!
4 November 2026
Reply from Raylo
Hi Solo,
We're so pleased to hear that you had a great experience with our smooth process and convenient payment options.
It's wonderful to know that you found the delivery service excellent and that you highly recommend us.
We truly appreciate your kind feedback.
Thanks,
Team Raylo
Easy to follow from start to delivery
Easy to follow from start to delivery. Saved the day when the item i bought was faulty from another retailer. I had a couple of days to replace and they came through for me. Thanks 😁
4 November 2026
Reply from Raylo
Hi Dawn,
We're so happy to hear that our process was straightforward to follow from the beginning to delivery.
It is great to know we could help you out in a pinch and get your replacement sorted so quickly.
Thanks,
Team Raylo
Reply from Raylo
Hi Tom,
We are so glad to hear that you experienced a quick and straightforward delivery process.
Thank you for sharing your positive feedback with us.
Thanks,
Team Raylo
Reply from Raylo
Hi Elliott,
We appreciate your positive feedback.
We are so glad to hear that you experienced excellent support from our staff.
Thank you for sharing your experience with us.
Thanks,
Team Raylo
It was a very good transaction
It was a very good transaction for the computer I wanted, it arrived very quickly and it really was as smooth as it could have been. Would recommend to others looking for new tech.
4 November 2026
Reply from Raylo
Hi Craig,
We are so pleased to hear that you had a smooth transaction and that your new computer arrived so quickly.
It is wonderful to know that you would recommend us to others looking for new tech.
Thanks,
Team Raylo
I bought a ps5 with a game and it…
I bought a ps5 with a game and it wasn't included in the package
4 November 2026
Reply from Raylo
Hi Edlayne,
Thank you for your feedback, we completely understand that there’s something special about holding a game in your hands.
Our bundles have always been digital, and every customer receives a code to redeem their game online.
We normally send an email with all the details to guide you through the redemption process, a member of our team will be in touch to resolve this with you.
Thanks,
Team Raylo
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