United Kingdom
Review of Booking.com
Really disappointed, the hotel failed to provide the service advertised and refused to refund for the rooms I didn’t want to stay in. Booking dot com helpline was no help. Will not use them again.
Review of MG Motor UK
Terrible service, been sending them emails about my faulty new IM5. It has terrible software glitches. No reply no acknowledgment. Just blanked me.
By the way anybody looking to buy the IM5 - its has the worst software I have seen in a car and dangerous to drive. Regret having bought it.
Review of Collingwood Learner Driver
Wouldn’t recommend
Customer service not helpful at all.
My insurance was due to finish with them in a couple of days, but they had said to let them know when I passed my test. Once I informed of passing the test(week before the insurance expired), they proceeded to cancel and charge me £40 cancellation fee. Customer care not helpful.
Reply from Collingwood Learner Driver
Hi Riz,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us, when looking your policy was purchased online. When purchasing a policy online, it is the customer’s responsibility to read the terms and conditions provided. You would have been required to tick a box confirming that you had read and agreed to these terms before the policy could be completed As a regulated business, we are required to clearly explain all fees and charges, and this was done in line with our regulatory obligations.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Review of Remitly
Helpline useless.
The money hasn’t gone through to the recipient but they are not returning my money. Really disappointed. Tried phone and chat but the people on the other end just didn’t care, said the return takes 24hrs, I am waiting 3 days. Definitely better customer service from Wise which I have used for years
Reply from Remitly
Hi, thank you so much for your feedback! We’re really sorry to hear about your experience. If you’re comfortable, we’d love to get more details to look into this. Please go to www.remitly.com/support , and we’ll be happy to help!
Review of Ohme
Really disappointed with my experience. I am in the 5th month of having ohme pro charger and it has rarely worked as expected. It fails to charge to the required percentage and most days I am waking up to find I have to drive my diesel car as the charger didn’t do its job.
You can’t speak to anyone just email and they keep blaming tarrif or something else. I will be requesting a new device or money back through credit card company
Reply from Ohme
Hi Riz,
We're sorry to hear that the charging experience hasn't been what you had expected. When you have a moment, can you respond to our request for your contact details?
We'll have you charging reliably before you know it.
Thanks,
Team Ohme
Review of Smart Home Charge
Great experience, had some delay with delivery from supplier, Jack was great in sorting this out.
Curtis came to install, pleasant and professional. A really good install especially mine was around 30metres.
Really happy to recommend.
Review of Quibity by eSIM.sm
Very good, easy instructions, works well. Good price
Review of Air Canada
Poor service,
Failed provide wheelchair to my mum, she certainly was a vulnerable person and we booked wheel chair to cabin, got it on the outgoing flight but on return they didn’t give her any help, wheel chair only to airport waiting area. She had to ask random strangers for help to get to the plan and seat. when landed no wheelchair, just abandoned by the electric buggy guy at the baggage claims.
Review of MANUAL
Got my product
Reply from MANUAL
Riz,
We're sorry to hear about the issue with your delivery. We appreciate your feedback and we'll look into what may have happened. A member of our team will contact you to sort this for you.
Best,
MANUAL
Review of Krispy Kreme UK Ltd
Frequently visit Krispy Kreme and get the donuts from Hot Now. Completely different experience today and very disappointing, I was stood at the Hot Now for 5 minutes with 2 out of 3 employees just wiping down the counter and ignoring me, even though it was clear I was waiting.
Then asked for 6 donuts for my family, the lady then attempted to charge me despite the fact that I have already made several purchases claiming I need to buy something. On previous occasions, staff have given me donuts even when I didn’t purchase anything.
It’s advertised as free, yet I was made to feel like I was begging something I wasn’t entitled to. This inconsistent and unhelpful attitude is very off putting and frustrating.
Reply from Krispy Kreme UK Ltd
Hello Riz,
I am sorry to hear of your disappointment after visiting one of our Hot Light stores.
Our Hotlight stores do offer samples at the discretion of the store manager, rather than the doughnuts being free.
If you would please contact us at customercare@krispykreme.co.uk and we can look into this for you.
Review of Octopus Energy
Been with octopus for more than 3 years. Really good customer service
Review of CEL Solicitors
Paul Carson was amazing,
Really clear.
Felt really reassuered
Reply from CEL Solicitors
Thank you for your review.
Review of Onestream
Review of Openreach
Didn’t have a great experience with openreach.
They sent a subcontractor Morison Utility. The guy wasn’t very enthusiastic, initially said it can’t be done, after insisting that openreach engineers had assessed the property to be ok few weeks back when they came to install my neighbours connection, he eventually agreed to do the inside - again at a location that wasn’t suitable for me but I agreed to it as he wasn’t going to do it otherwise. He apparently had a bad back and couldn’t do much. The line to pole isn’t connected.
Thoroughly disappointed at having no connection and not knowing what happens next.
No longer technicians in the uk make any effort or take pride in their work.
Reply from Openreach
Hi Riz,
I'm sorry to hear about the issues here,
I would advise raising escalation with your provider for this, so that new visit can be prioritised and the work amended.
Sincere apologies for the issues on the visit.
Thanks,
^Dan
Review of Bayercarsales
Huge respect for the owner Mr Bayer!
The guy I initially spoke to made a mistake which cost me £100 fuel and a total 12hour drive only to find out the car was not as described. I declined to buy the car and he didn’t return the deposit of £500 as apparently that was their policy. Disappointed I left the place and asked him to speak the owner. He promised to do that but then I am guessing didn’t and stopped replying to my messages.
Day 2 I contacted the business through their website and another person replied who was more than keen to help and not too long had spoken to the Boss and returned my refund.
Anybody looking to buy from Bayer car sales should do so in confidence that the owner is genuine, sometimes staff make mistake and communication can better but that can happen anywhere.
Note: I was not asked by anyone to put up this review, having seen some poor reviews about this business, I just wanted to pass on my genuine feeling.
And thank you Mr Bayer for understanding and returning my deposit!
Review of Shiply
Great site!
really easy to get professional people to help with logistics
Review of Barclays
Terrible bank.
It blocked my daughter’s uni account for apparent fraud as we sent her tuition fees to it. This happened in April, account has more than 3000£ in it and we still can’t access the money despite numerous emails and visits to the bank. They just don’t reply to any customer service emails!
Worst than useless! Will report to the financial service ombudsman now.
Review of Nationwide Hire UK
Review of PSS International Removals
Thank you for your kind reply and more importantly sorting the hiccup we experienced.
I am glad to provide 5 star review since you were so responsive and helpful!
Thanks again for great customer service!
Reply from PSS International Removals
Good morning Riz,
Thank you for leaving us a review, we value all feedback good and bad and appreciate you taking the time to make us aware of this. I have looked into your concerns and understand that the list of goods brought by the crew was not accurate as was based on a previous quote, however, the volume of what was required was correct, we do apologise for this error however, this would not have affected the volume of goods collected and I can see that we collected all of your required items.
In relation to the trampoline being left behind, kindly understand that this was due to the weight of the vehicle, unfortunately we are limited to a certain weight that legally we are unable to exceed, however, I can see that we arranged to collect the trampoline from you on another day free of charge to add to your shipment, with no recollection charge.
I believe that your concerns have been addressed however, should you wish to have this investigated further, please do not hesitate to contact your move manager who will be able to escalate this for you.
Have a lovely day!
Kind regards
Customer Service
Review of Earth Save Products
I did post a negative review out of frustration. But it seems like this company does care, got a prompt and a genuine reply. I am hoping my issue will now be sorted.
Thank you
Further update: I have since received the required parts and my heater is up and running. Really appreciate the support from ESAVEP
Reply from Earth Save Products
Dear Ahm Ri,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with your water heater. We understand how crucial it is to have a functional appliance, and we regret any frustration caused by our after-sales service.
We are committed to resolving this issue promptly and to your satisfaction. To expedite the process, could you please provide us with your order details and the specific part needed for your water heater? We will prioritize your case and ensure that the necessary steps are taken to address the faulty circuit.
Additionally, if you prefer to discuss this matter over the phone, please provide a convenient time for us to reach out to you, and we'll make arrangements accordingly. Please accept our apologies for the delay in responding to your emails. Rest assured, we are looking into this as a matter of priority and will send the spare parts as soon as we allocate your order. Thank you for your patience.
Sincerely,
Earth Save Products