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CEL Solicitors Reviews 

11,849
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, incredible patience, and clear explanations during complex, highly stressful legal claims. People also highlight the outstanding customer service, noting that representatives provide wonderful reassurance, listen without judgment, and make the entire process remarkably smooth and easy to navigate. Some reviewers were not happy with communication delays, long automated call queues, or having their cases dropped unexpectedly after waiting for lengthy periods. A few individuals also noted specific concerns regarding unexpected cost deductions from awarded funds and ongoing issues with case progression.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as highly professional,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being... See more

Service

Customers consistently note positive experiences with service, frequently highlighting professional,... See more

Claim

Consumers find the claim to be satisfying, frequently highlighting knowledgeable, compassionate staff who... See more

Customer communications

People report positive experiences with customer communications, expressing satisfaction when initiating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In working through Trust Pilot reviews about a company who have scammed us I decided to reach out to a ok company and checked Google which came up with CEL Solicitors. I requested help and received a... See more

Company replied

Rated 5 out of 5 stars

After an initial enquiry I subsequently spoke to Mark Twist who took all the relevant details of my claim for onward transmission to a case handler. He was very helpful and friendly and spent time to... See more

Company replied

Rated 5 out of 5 stars

From start to finish Mark Twist was extremly helpful he discussed things in detail recapped everything for me and explained every part of the procedure. Listened to everything I had to say he did... See more

Company replied

Rated 5 out of 5 stars

Cel solicitors - amazing service. With their expertise & knowledge made me feel like I'm not alone with my difficult situation. Cj.Sharkey is a very thorough & dedicated solicitor & put me at ease k... See more

Company replied


Company details

  1. Law firm
  2. also in
  3. Civil Law Attorney
  4. General Practice Lawyer
  5. Lawyer
  6. Legal Services
  7. Personal Injury Lawyer

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,849)

1,153 reviews in the last 12 months

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Rated 5 out of 5 stars

We spoke to Beverly who was very kind…

We spoke to Beverly who was very kind and compassionate about our ordeal and took her time to ask questions and answer our concerns . Would definitely recommend!!

5 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Beverly, we really appreciate it.

Rated 5 out of 5 stars

CEL Solicitors

I have had a very positive experience with CEL Solicitors and especially with Chaunteau Twort who has been dealing with my case. I look forward to a successful outcome in the retrieval of my funds.

5 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it.

Rated 5 out of 5 stars

Excellent Service from Paul Carson at…

Excellent Service from Paul Carson at CEL Solicitors – 5 Stars!

I would like to express my sincere appreciation to Paul Carson at CEL Solicitors for his professionalism, support and dedication.

Paul Carson has been approachable, understanding and helpful throughout my experience. He takes the time to listen, explains things clearly and makes you feel that your concerns are being taken seriously.

What I appreciate most is his patience, communication and genuine commitment to helping his clients. Dealing with legal matters can be stressful, but having someone who is professional, reassuring and willing to help makes a real difference.

Thank you, Paul, for your support and excellent customer service. I truly appreciate your efforts and would happily recommend you and CEL Solicitors to anyone looking for professional and reliable legal assistance.

4 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we will be sure to share your kind feedback with him and the wider team.

Rated 5 out of 5 stars

I had a call with Mr John O'Keefe

I had a call with Mr John O'Keefe, who was professional and made the claim screening process a very easy one. A very easy 10/10

4 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about John, we really appreciate it.

Rated 5 out of 5 stars

Outstanding service from Thomas Mellish…

Outstanding service from Thomas Mellish and Andrew Wightman. Can't thank them enough for helping us get compensation from the Bank after a fraud.

30 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we really appreciate it.

Rated 1 out of 5 stars

I approached CEL Solicitors regarding a…

I approached CEL Solicitors regarding a tenancy deposit claim. Right from the intake stage, the process felt disjointed. Despite submitting comprehensive evidence upfront and explaining the specific facts of the case multiple times over the phone and in writing, the intake staff seemed to misinterpret the file and rely on generic automated checklists. After back-and-forth communication, they ultimately declined to take the case on. It was a frustrating experience, and I expected better initial communication and attention to detail from a firm with such high ratings.

3 November 2026
Unprompted review
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Reply from CEL Solicitors

Thank you for your feedback. We're sorry we were unable to take on your case. We've requested further details, so that we may locate your enquiry, and better understand your experience so that we can continually improve our service.

Rated 5 out of 5 stars

Paul

Paul was very patient and sympathetic when handling my case. He thoroughly guided me through the financial procedure of the claim and informed me of what I should expect from start to finish.

3 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to feedback. We really appreciate your kind words about Paul.

Rated 5 out of 5 stars

I had the pleasure of speaking with…

I had the pleasure of speaking with Beverly Owusu-Ansah on Friday, and I must say she was absolutely wonderful. She was extremely friendly, polite, and helpful throughout the conversation. She listened to me very patiently, understood my concerns, and provided excellent support with a positive and professional attitude.
Her approach made me feel valued and reassured. It is refreshing to speak to someone who genuinely cares about helping others.
Thank you, Beverly, for your patience, kindness, and outstanding customer service. Keep up the excellent work!
Thank you

2 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback about Beverly, we really appreciate it.

Rated 5 out of 5 stars

Clean transparent and positive outlook…

Clean transparent and positive outlook on recovery, Paul Carson managed the initial onboarding process flawlessly

2 November 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Paul, we will be sure to share your kind feedback with him.

Rated 5 out of 5 stars

Time and effortless.

It was worth the time and effort looking you up on social media and am absolutely thrilled to bits with the outcome especially after receiving just in time for the Xmas and winter period ahead of us..Will DEFINITELY pay off my one and only DEBT at my time off life with ill-health getting slowly worse.as well..Thank you very much to YOU and All your staff involved in this case..Thank you again for the effort you achieved in this case..

31 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind feedback, we will be sure to share your kind feedback with the team.

Rated 5 out of 5 stars

Thank you CEL

I cannot thank CEL Solicitors and my caseworker, Matthew Simms, enough for everything they have done for me over the last few months.

I approached CEL during an incredibly difficult period in my life after losing a substantial amount of money through a complex romance fraud. The case was complex, and I had begun to lose hope of recovering my money. I was facing the prospect of years of financial difficulty.

From the outset, CEL took my situation seriously. They guided me through the process, explained what evidence was needed and handled my case with professionalism and care.

Although they recognised how complex my case was, they took it on and worked hard to achieve a successful outcome. Thanks to their efforts, I have recovered my money, and this has made a huge difference to my life and future.

I would highly recommend CEL Solicitors to anyone who finds themselves in a similar situation.

Thank you, especially to Matthew, for helping me move forward and get my future back.

12 October 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Matthew, we really appreciate it. We will be sure to share your kind feedback with him and the wider team.

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