MANUAL Reviews 

11,949
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,480 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful staff and knowledgeable medical professionals for explaining every single detail clearly and making new treatments feel completely approachable. Many people additionally appreciate the smooth user experience, noting that the convenient digital platform and efficient service make managing health routines very straightforward and reliable. Some reviewers were not happy with the customer support team, mentioning frustrating difficulties in reaching active agents and experiencing very slow communication responses. A few consumers also noted that certain treatments did not deliver the expected visible improvements or caused unwanted physical issues throughout their journey.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support and efficient medical consultations.... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and very professional.... See more

Customer service

People report positive experiences with customer service, noting that interactions are consistently helpful... See more

Product

Customers had ambiguous experiences with product, with opinions heavily divided on its effectiveness for hair... See more

User experience

Users describe positive interactions with user experience, highlighting the super user-friendly dashboard and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Manual have been excellent since staring my trt over a year ago. very efficient and friendly. i have dropped a point as I have had issues with the contracted blood test paretner Heim, i am sure... See more

Company replied

Rated 4 out of 5 stars

Good communication and well laid out schedule. Thought I would see more progress after a full 7 months but did say the real results will be 12 to 24 months Great follow up from Manual and looking... See more

Company replied

Rated 4 out of 5 stars

I've been a customer for over a year, I was on minoxidil for 10 months with no progress before switching to the combined minoxidil and finasteride combined pill 4 months ago. I'm still... See more

Company replied

Rated 5 out of 5 stars

Kate was brilliant. Really patient with me, as im new to everything trt and explained everything really well so it was easily understood. I left feeling more confident and with a lot more info about... See more


Company details

  1. #33 of 39 best companies in Online Prescription Medication Vendor
  2. #100 of 115 best companies in Online Pharmacy
  3. #91 of 103 best companies in Pharmacy
  4. #229 of 275 best companies in Vitamin & Supplements Shop

About MANUAL

Written by the company

MANUAL
Man, this feels good
At MANUAL we’re challenging the outdated notion that real men shrug their shoulders and carry on when it comes to their healthcare.

By empowering men with all the information and choices they need to proactively own their wellbeing, we can turn a corner.

We’re here to be your own personal manual. A guide to owning your health and happiness. Giving you all the tools you need to be good to you.

Hair Loss

Erectile Dysfunction

Weight Loss


MANUAL

Contact info

4.2

Great

TrustScore 4 out of 5

12k reviews

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4.2

All reviews

(11,949)

1,308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sadly another bad review.

Sadly another bad review.

I posted about receiving a really bad experience with manual. I had tried to reach them directly but they only contacted me having left a bad review.

I had a semi useful conversation with one of their support people and he said he would put me in touch with one of the technician who is better placed to answer questions.

I provided them with a full day of availability but I did not receive any call. I have since sent 2 follow ups to no avail.

During the first call, the advisor said he’d stop my treatment until I decided what to do next (e.g, speak to the technician.

BUT, just 2 days later I received 3 months worth of a product I specifically did not want, charged for it and now I can’t get hold of anyone.

Having tried their products for best part of a year and only experienced truly regressive impacts, I cannot believe this company continues to get away with how bad they treat their customers. Considering it is not necessarily the cheapest way, it’s incredible the only way to speak to them is having to post my experience on trust pilot

3 September 2026
Unprompted review
MANUAL logo

Reply from MANUAL

Hello there,

We appreciate you taking the time to share your experience with us and are sorry to hear that you did not manage to speak with a member of the team. A member of the team will be reaching out to you shortly to support you with next steps.

Best,
MANUAL

Rated 2 out of 5 stars

It’s been 6 months and my experience is well ok?

It’s been 6 months: score has gone from 12.9 to just over 18 at a cost of 130 a month it’s not that impressive really.

The whole thing is about trying to sell to you. I took the Tadalifil as an extra. Was told £15 every 30 days and sent 30 days medication. Issue was it’s a 31 day month and they couldn’t guarantee I’d get the next 30 days in time without a break.

So you need to decide, the hype is simply not what you get: it’s 130 a month and yes you can see some improvement but nearly 6 months in I expected more given the adverts and it’s simply not there.

Really consider this and think do you want to spend over 1500 a year for slight improvement. If you do go for it if not really really do not bother.

2 September 2026
Unprompted review
MANUAL logo

Reply from MANUAL

We appreciate you taking the time to share your detailed feedback regarding your experience.

We understand your disappointment with the progress and the value you feel you've received. I am sorry to hear that your experience has not been what we would have hoped. We are continuously working to improve our services and product offerings, and your insights are invaluable in helping us identify areas where we can do better.

Please provide us with your information so that we can look into this for you as soon as possible.

Best,
MANUAL

Rated 1 out of 5 stars
MANUAL logo

Reply from MANUAL

Hello there,

We’re sorry to hear that you’ve had a frustrating experience with us. We’d really like to understand what happened and look into this for you.

We’re going to investigate your concerns and reach out to you directly to clarify the circumstances and see how we can help.

We appreciate you bringing this to our attention.

Best,
MANUAL

Rated 5 out of 5 stars

I have been using manual for over a…

I have been using manual for over a year now and can see massive improvement regarding my hair. People always comment and ask what iv done to sort out the baldness. Also due to them changing their name they have also sent out a little card stating why the name change.

31 August 2026
Rated 1 out of 5 stars

Been a customer for 4 years.

Been a customer for 4 years.
Your hair treatment was making me lethargic & giving me other issues.
Rang up & wanted to amend my order.

Not possible you guys said.
No thanks to manual or voy in the future.
Bye bye.

11 August 2026
MANUAL logo

Reply from MANUAL

Hello,

Thank you for sharing your feedback. We're sorry to hear about the side effects you experienced.

A member of our team will reach out to you directly to discuss this further.

We value your long-standing loyalty and appreciate your feedback.

Best,
MANUAL

Rated 1 out of 5 stars

Bad move from manual to Voy

Since moving to Voy and not manual this service has been absolutely useless I’ve received blood test kit every few weeks. I’ve tried to communicate through the Voy app and it’s totally useless

30 August 2026
Unprompted review
MANUAL logo

Reply from MANUAL

Thank you for your feedback.

We are sorry to hear your experience with the service and the app has not been what we would have hoped.

We'd like to review this in more detail. Please provide us with your information so that we can look into this for you as soon as possible.

Best,
MANUAL

Rated 2 out of 5 stars

Nothing actually happens

Nothing actually happens. If you mention it to them they tell you the next timeframe is when you see the best results. It’s probably never rending

24 August 2026
MANUAL logo

Reply from MANUAL

Hello Paul,

Thank you for your feedback and we understand your frustration regarding the results. Seeing results does take time and we always recommend using our combined products to maximise your results. A member of the team will reach out to you to assist with next steps and your treatment.

Best,
MANUAL

Rated 5 out of 5 stars

Kate was brilliant

Kate was brilliant. Really patient with me, as im new to everything trt and explained everything really well so it was easily understood. I left feeling more confident and with a lot more info about trt and what i should be doing to stay safe whilst learning my way through trt.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Initially had a bad experience with…

Initially had a bad experience with support at this company, but they have since completely turned it around and based on my experience I would recommend them. Thank you

27 August 2026
MANUAL logo

Reply from MANUAL

Thank you so much for taking the time to provide this feedback.

We truly appreciate you sharing your updated experience with us. It means a lot to know that we were able to improve your perception of our support. We are committed to providing excellent service.

Best,
MANUAL

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