Edith Victoria

Having to unlock bonus and nectar points in the app EACH week is an unnecessary chore and extra admin. Bonus points and nectar prices should be automatically applied to customer accounts.

Connected me with an excellent solicitor who did a brilliant job on my case. Really please with the outcome and grateful for the service. I have reccommended.

Have used My Nametags since 2018, quick delivery, nice quality and now daughter loves designing her own stickers and labels. The representation in the characters is brilliant - daughter is choosing characters that look just like her so thank you for being inclusive.

Fast delivery, great product, great price. Wish I had known about the company when my daughter was younger.

Called customer service to check whether the colour hair dryer I wanted was suitable for my hair type and to ask whether there was a difference between the colour dryer I wanted and the dryer that had my hair type in the title of the product but was not the colour i really wanted, (it's a hairdryer but for over £300 so of course I want the colour I want). Was advised to get the product with my hair type in the title. Ordered it, opened it, tested it out and found out after that the dryer I actually wanted had the attachments that would have worked in my hair.
The advisor was almost impossible to understand and i raised that at the start of the call. I called back the next day and was told they can only see what is on the dyson website in the UK - as I was reading from another retailers option and the Dyson site did not have the model i was interested in, advisor just told me the right one was the only one he had access too! unbelievable. The 2nd advisor couldn't even understand the problem. Premium priced products should equate to premium customer service. The call centre staff they have now should not be allowed to speak to the public.

Have called Paypal Credit several times to get a refund on interest, I should not be paying. A refund was allocated by their system to pay off 0% interest plans - because they had been running longer than newer purchases - why would you pay off interest free purchases before paying off purchases that attract interest? I didn't request this - so undo it. One obnoxious advisor repeatedly kept saying that was the sysyem, he couldn't even tell me what I was being charged interest for. Wasted too much time trying to sort it out. Avoid.

nice colour range for lip glosses, quality isn't as good as MAC lip glosses for example, requires frequent topping up. Also took ages to arrive. Arrived after Christmas period which I was disappointed about.

Appalling customer service. Multiple calls on the same issue for weeks which is not being able to use card online to make purchases. Calls get disconnected when speaking to advisor, or line goes silent and you are left on hold indefinitely in silence before hanging up, no call backs. Time wasted as items in shopping baskets sell out so alternatives need to be found. Asked to speak to manager, none available. Asked if manager could contact me when available not possible to arrange.
Looking forward to switching to another card company that I can earn avios with as that's the only reason I have tolerated this nonsense in the first place.

Dodged upgrading to Microsoft office for as long as I could - accidentally started the process. The biggest waste of time and inconvenience caused, multiple email accounts not working, you can't speak to people, the brand is going backwards now.

If you can order online and recieve order by post, you should be able to return by post, if you can't get to a store you end up stuck with things you don't want. Hospitalised kid at start if returns period meant I had less time to get to a store, of course that doesn't matter to them. Won't be ordering from Zara again, no loss really as quality and fit was never amazing.

Lovely customer service at Dubai Airport and in Londons Bond Street store. However store did not permit exchange for the amount paid for item just two weeks prior in Dubai airport. No duty free was claimed back - making purchase in Dubai Airport a waste of money unless you urgently need an item or it is not available anywhere else. Thankfully not an uber pricey item.

Not great for international customers.
Return shipping costs must be paid for but no refund can be be given just a store credit. Return postage cost v value of items and a store credit = 110% not worth buying from this company unless you are 100% sure item will fit you and suit you.

Excellent plumber, professional, efficient, best service I have experienced. Really pleased. Could not reccomend H enough, top guy!

The fact that Barclaycard can not be added to Google wallet is a massive fail. The amount of times I have lost the card as it is the only one I need to carry and I no longer carry a wallet, is ridiculous. Will have to upgrade my Amex card and use that instead as I keep missing out on AVIOS points if I don't have the Barclaycard with me. Prehistoric thinking to keep Barclaycard off mobile wallets.

A pain having to carry the physical card (which keeps getting lost) because you can't add it to Gpay / wallet like other cards. very annoying, and costs me avios points.

Avoid buying anything expensive from Adidas, the quality doesn't match the prices they charge. Bought a jacket which started to fade around the wrists, neckline, pockets and other areas quite quickly. I can prove it was hardly worn (you would need to live in the North Pole to wear it frequently as it is an extremely warm / heavy coat, so too warm for the average cold days in UK plus we had the hottest summer and mildest winter since it was purchased. PLUS I had a baby the year the jacket was bought so the first winter I could have worn it, IT DID NOT FIT. Plus I have more coats than I have space for. Missed the quality guarantee period by 22 days, £500 down the drain. Agreed, two years is a reasonable time to raise an issue with quality but A) didn't expect the issue for a jacket that cost this much in the first place B) maybe I prioritised looking after the newborn over trying to sort out the poorly made jacket. Oh well. Friend said it best: "What possessed you to give Adidas £500 for ANYTHING?"
Computer says no customer service advisors on top, who refused to escalate my complaint. Poor.

Bought two LED bathroom cabinets totalling over £1500. One is always buzzing. Raised it immediately after it was installed and was told it was a transformer issue, so they sent a new transformer and I paid to get it fitted. Cabinet still buzzes, now being told that the buzzing noise is normal....errr ok. I only want a refund for one but apparently I must return both...errr ok. for the price paid, definitely not worth the hassle or inconvenience.

Drivers are excellent, make more effort than other companies like UPS to get your packages to you. I have a regular driver who is always polite, friendly and professional.

If companies want sales, they should use a better delivery / courier service. UPS is appalling. Other companies call you if they have problems accessing the property. Every time UPS try to deliver I am here or I make sure someone else is, yet they keep leaving cards. 16th January I was told the office would call if driver could not access property. Two numbers were given. No call. Another delivery attempt card left. UPS tried to deliver my sons Christmas present from his aunt YET AGAIN ( it is now the 18th of January). Ridiculous. Collection shop is no where near me. Item being cancelled with retailer.

The saga of returning items to a store because no returns label was included in the packaging only to be hold they can not refund PayPal purchases because the company do not get the money back from PayPal. Then on hold for over 30 minutes trying to get customer services to approve a refund THEN gave up because i had already wasted so much time in store. Packaged the items and went to the post office another waste of my time as it was just before Christmas and the queue was of course ridiculous. Had to pay return postage on top of all the time wasted. Sort out refunds via PayPal! Would not buy from peacocks again.