I have been a customer for over 50 years but the banking system seems geared towards the younger generation. Not everyone has a phoned that can support Apps - the banking Hubs are not obvious nor thei... See more
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Regular updates and reminders as to when payment is due to leave my account, so i ensure that i have enough money to honour my obligation. Also the no transfer fee is an acceptional tool, thank you Ba... See more
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Been with Barclay for almost 2 years. Very good service, customer care, banking app all these are quite satisfactory. Options available for loans and credit cards with quite reasonable interest rates... See more
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Great bank for most of my needs The app is so much better to navigate than many others. I'm informed when the direct debit is going to happen, l can easily change my monthly payments. It's easy to ge... See more
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Company details
- #49 of 50 best companies in Bank
- #226 of 228 best companies in Insurance agency
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.3
Average
5k reviews
Asks customers to review
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Very easy to apply
6 July 2026
The offers you give me are truly…
The offers you give me are truly wonderful and your staff are just so helpful. You have transformed my finances.
26 June 2026
Easy to apply and quick response of…
Easy to apply and quick response of customer service when you need it.
21 July 2026
I was a bit confuse regarding…
I was a bit confuse regarding increasing Credit limit!
Not given explanations for wrongly inform.
15 March 2026
Kate. You did not help at all.
Having reported my dismal experience as a new Amazon/Barclaycard holder in a previous Trustpilot revue, I was surprised today to receive an email from Barclaycard asking for a review on my experience. This only goes to show a lack of hearing in regards to customer care and service.
When I posted my previous review I received a reply from "Kate" within 24hrs, apologizing and giving me a triple w address in order to be able to speak with her or a colleague.
How nieve I was to believe that...I spent the next hour being passed between three Barkclay Banking services,none of which deal with Amazon/Barclaycard. I was then told to ring another number, this ended up being the call centre in India that had refused to register my complaint in the first instance.(I'm still waiting for their promised call back)
So can I ask again, could someone please pick up the phone and call me, I just want to be listened too and have someone explain that my experience is not typical. Yours PDF
20 July 2026
Unprompted review
It’s the personal touch that is missing
21 July 2026
Barclaycard is the best credit card I…
Barclaycard is the best credit card I have ever used.
21 July 2026
AI not so good but human interaction very good.
Their automated service leaves a lot be desired as it sends you around in circles before getting you to a person. Once you get to a person, I have always found them to be polite, patient and very helpful in their interaction with me.
21 June 2026
Applying was easy from the Amazon Website
Applying was easy from the Amazon website. Receiving an immediate Gift Card allowed me to reduce the cost of my purchase and the rest of the cost was immediately applied to my new Barclaycard Account.
4 July 2026
Easy to set up and we'll managed throughout
Very easy to set up, and being a Barclays customer already the card just shows up on my banking App which makes it easy to manage. They keep you up to date with the application process, and once accepted the card took around a week to arrive. Can't fault Barclays at all
14 July 2026
The professionalism you would expect from a leading bank.
Extremely professional and supportive. A good experience.
1 July 2026
Everything went smoothly
Everything went smoothly and with just one hiccup which was quickly resolved on the phone. Apart from that all good
20 July 2026
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