Bradley Warwick

AVOID, AVOID, AVOID!!!

If I could give zero stars, I would.

I purchased an item from TradeINN through Amazon. The item was marked as delivered, but I never received it.

I immediately contacted TradeINN to report the non-delivery. They provided proof of delivery from Royal Mail, but the photograph supplied shows a doorway/property that is clearly NOT mine. I live in a new build estate where the properties are very distinctive, and I provided TradeINN with a photograph of my actual property to demonstrate this. The signature shown on the proof of delivery is also NOT my signature.

TradeINN then asked me to complete and sign an affidavit confirming that I had not received the parcel. I complied with their request because I wanted the matter investigated and resolved.

I subsequently received repeated messages from TradeINN saying they were investigating the matter with the carrier. I was then told that the carrier had rejected the investigation because it had allegedly been submitted outside the carrier’s deadline.

This is where the customer service became completely unacceptable.

Rather than resolving the issue with their carrier, TradeINN repeatedly told ME that I needed to contact Royal Mail and provide them with the outcome of a claim. I contacted Royal Mail directly and was advised that, as the recipient, I should contact the sender and that the sender should deal with Royal Mail regarding the delivery.

I explained this repeatedly to TradeINN, but they continued to send essentially the same response, insisting that I should make the claim myself. I also repeatedly asked them to provide the actual communication from Royal Mail that they were relying upon, including the alleged seven day requirement, but they never provided it. Instead, I received repetitive and generic responses without my actual questions being addressed.

The most frustrating part is that TradeINN’s own proof of delivery does not show my property and the signature is not mine. Yet rather than properly investigating how a parcel supposedly delivered to me ended up with completely different proof of delivery, they have continually pushed responsibility onto me.

I have now spent weeks trying to resolve what should have been a straightforward non-delivery issue. I have had to purchase the item elsewhere because I could not wait indefinitely for TradeINN to resolve the matter.

I simply wanted a refund for an item I never received.

The way this matter has been handled has been absolutely appalling. The repeated delays, generic responses, refusal to properly address my questions and continual attempts to send me back to Royal Mail have left me extremely disappointed.

I would strongly recommend that anyone considering purchasing from TradeINN thinks very carefully about the level of customer service they may receive if something goes wrong with their order.

For me, this experience has been enough to say: AVOID, AVOID, AVOID!!!

Very disappointing experience. My order was delayed, and despite the issue not being my fault, I was still expected to pay to return the items. Poor customer service and an unfair returns process. I won’t be using them again.

Didn’t deliver to my address or even within my estate. God knows where the parcel ended up!

Fast delivery, great value and quality.

I placed the order and asked for delivery not to be before 15 April but the card was dispatched on 10 April. I asked for that date so it was closer to a birthday and not received too early.

No mattress protectors or protective coverings were used.
Boxes were stacked carelessly with heavy items on top of fragile ones, and arrows showing “this way up” were ignored.
Items were mixed together with no care, for example, bleach and washing liquid packed alongside electrical items, and kitchen items mixed with tools from the shed.
Belongings were dumped into the garage in a shocking state, including a lawn mower placed on top of my son’s gaming chair and expensive golf clubs buried under heavy objects.
Fragile and valuable items were damaged, including a scratched microwave and a smashed ceramic pot.
The team clearly hadn’t read the special instructions we provided.
Communication was very poor and I had to point out items they’d left behind.
At the end of the job, I was pressured into leaving a 5-star review immediately, which does not reflect the service I actually received.

Overall, this service felt more like hiring two untrained men with a van than a professional moving company. For the price paid, I expected care, attention, and professionalism, instead, I’m left with damaged items and a lot of frustration.

I cannot recommend AnyVan based on my experience.

After 15 years of living in our home and trying various broadband providers, YouFibre is the only one we’ve had absolutely no issues with – and that’s saying something!

From the moment we switched, the difference was clear: no buffering, no random dropouts, and no frustrating phone calls to support. The speed is consistently fast, even during peak times, and the reliability has been rock solid. Installation was quick and professional, and the service has been seamless ever since.

It’s honestly a breath of fresh air after years of mediocre providers. If you’re tired of slow, unreliable internet, YouFibre is the upgrade you didn’t know you needed. Highly recommended!

Item firstly arrived with a faulty battery. Customer services agreed to exchange and said it’d take up to 5 working days. On day 5 I phoned back and they hadn’t put the order through right so had to wait a further 5 days. Once I eventually got to use the lawnmower I was very disappointed. Grass kept spilling out and battery lasted no more than 15-20 minutes so didn’t get to finish.
One positive, they agreed on the return and full refund.

Only one of the plants was delivered still in the pot. The box had arrows showing what way to keep the box but the plants were put in side ways.

Ordered from millets and they are having to issue a refund as the parcel has been lost by Hermes.

Twice I’ve had a delivery from Hermes in less than 5 day. both times they haven’t delivered within the 2 hour time slot given. First time was 30 minutes over the second was almost an hour. Not acceptable. Get with the times and update your app to be the same as DPD. That way we can track where the delivery is on the day of delivery.

If only I had an option of what company is delivering my orders. Most certainly wouldn’t be Hermes.

I put an order in for an upgrade on 27 Dec 17. I selected the option for next day delivery. On completion of the order I was sent an e-mail saying they would contact me with in a couple of hours to confirm the order. I never received an e-mail and have not had any reply to any messages I’ve sent. Very disappointed in the service.