Ryobi Tools UK Reviews 

89,354
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 28,745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the website is very easy to navigate when searching for specific products. Consumers also deeply appreciate the prompt shipping times and the exceptional quality of the items received, noting that the cordless tools perform wonderfully. Some reviewers were not happy with order fulfillment, explicitly noting delayed refunds, missing items, or frustrating delivery experiences. Additionally, a few other people also felt that certain extended tools were quite heavy, making them tiring and difficult to operate comfortably. People mentioned that registering products or trying to dismantle certain attachments could occasionally be rather complicated.

What people talk about most

Product

Reviewers highlight positive aspects of product performance, expressing great satisfaction with the high... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting excellent delivery times,... See more

Quality

Users describe positive interactions with quality, noting that items work exceptionally well and meet... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

User experience

Clients share positive opinions on user experience, noting that ordering is trouble free through an easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very handy tool that deals with those cutting or pruning jobs whereby you don’t want to go to the trouble of get out your larger chain saw. It is particularly useful for us older people who find bi... See more

Company replied

Rated 5 out of 5 stars

Very easy online ordering. Email updates regarding order/pick/dispatch and delivery timings. Very well packaged. Arrived when expected. Product easy to charge, connect and use. Exceptional quality as... See more

Company replied

Rated 5 out of 5 stars

Great tools can't fault them.my only gripe is the registration procedure.its not clear & very annoying.i have had to phone ryobi on many occasions to sort out the warranty.must say they are extremely... See more

Company replied

Rated 5 out of 5 stars

Ryobi are great tools for the gardener or the do it yourself I have a Strimer small Hedge trimmer Large high reach Hedge cutter ,Blower, And Patio scrubbing machine,Chain Saw,and Reciprocating saw all... See more

Company replied



Company details

  1. Tool shop
  2. also in
  3. Home improvement shop
  4. Lawn Mower Shop

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

89k reviews

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4.5

All reviews

(89,354)

26,852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had ryobi tools for years and no…

Had ryobi tools for years and no problems

21 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

It’s a great package

It’s a great package, to purchase the battery and charger then choose a tool for free

25 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are glad that your experience was positive, and we thank you for your feedback.

We hope to welcome you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

As advertised. Very satisfied

As advertised. Very satisfied.

23 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are glad that your experience was positive, and we thank you for your feedback.

We hope to welcome you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

happy with my purchase

quick delivery. on time. good product

23 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

Easy to order.

Easy to order.. fast delivery..

25 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are glad that your experience was positive, and we thank you for your feedback.

We hope to welcome you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

The mini chain saw works well but I…

The mini chain saw works well but I find that it bounced off some of the branches to be cut.

23 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are glad that your experience was positive, and we thank you for your feedback.

We hope to welcome you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

quality product

great quality product

22 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

I would use Ryobi againGreat product

Great product, good value for money and quick delivery.

26 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Great quality tools

Great quality tools, delivered on time and perfect for my needs

22 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

The kitchen mop is excellent

The kitchen mop is excellent. One small remark, is that the instructions do not tell you how to turn the gadget off.

25 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

I have used RYOBI tools for years and I…

I have used RYOBI tools for years and I have never been disappointed. Always fast service and good prices.

22 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

Good value tool but only issue was the…

Good value tool but only issue was the need to tighten the cutting chain continually while in use .

26 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are glad that your experience was positive, and we thank you for your feedback.

We hope to welcome you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 3 out of 5 stars

Was waiting on replacement part for…

Was waiting on replacement part for lawnmower for 3-4 months, eventually ditched mower, now using my old one, all other Ryobi tools are fine, and i have bought plenty, but really disapointed with mower, it was not cheap.

26 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are sorry that you are unhappy with the experience you have had with us.

One of our agents has reached out to you regarding this matter.

We hope that you will allow us the opportunity to restore your faith in us.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Excellent service

Excellent service

26 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

using the long-reach hedge trimmer…

using the long-reach hedge trimmer saved me climbing ladders, which is not good at my age. The tools do the job they are meant for and are well made.

25 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Very happy with my hedge cutters

Very happy with my hedge cutters. They’re light enough for an oldie to manage / manipulate, but big enough to cope with an established hedge. Battery charging is relatively quick.

26 October 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Upright and handheld vacuum

To purchase the vacuum was very straightforward on the website. It was delivered efficiently. Best of all both the handheld and upright vacuums are great to use and very effective

23 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Very fast process and delivery

Very fast process and delivery

21 September 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write your review.

We are happy to hear that our service was excellent, and we look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

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