Elizabeth Webster

The holiday was mostly well-organised and the places we visited were delightful. The hotel was pleasant and the rooms were small but comfortable, except that just about all of the people who joined it at the same time as us needed to request another pillow as only 1 thin pillow was supplied per person..

The food, however, was definitely underwhelming. More like school food than hotel food. There was never a choice (which to a point is OK if the food is good). There was inevitably a very ordinary starter and the main course was disappointing. Our first meal at the hotel (on the 3rd day) was a chicken leg, 6 small pieces of carrot and a baked potato with creme fraiche. The next night it was a plain piece of fish on top of rice with a few (possibly tinned or frozen) chopped square vegetables in it. We did not have any green vegetables except for the final night, when we had a few green beans.
Another cause of disappointment was on our first two nights, when we were expected to walk uphill to the village to find something to eat as the 'chef' was off. No guidance was given as to where we might eat and we discovered tht some of the restaurants were closed. After an exhausting flight that was delayed by at least two hours and difficulty in finding our holiday host at the airport as a result, coupled with the heat, this proved too much for my husband. He has heart trouble and actually collapsed on the way uphill. In the end he waited at the roadside while I shopped in the local supermarket and we took food back to eat at the hotel.

We have no complaints about the holiday host nor about the trips, which were well organised, but the food situation was dire and disappointing. Not what we expected to encounter at a good hotel.

I became interested in buying Fizzclean when I saw it advertised as the answer to blocked toilets etc. . I am a trusting soul, so I ordered a trial pack. However, I was unable to verify the checkout page before I was timed-out. I went back onto the website and clicked on my basket to see whether I had actually ordered anything. It seemed I had not, so i ordered it again. On reaching the payment screen however, I saw that the product had indeed been double ordered and that other products had been added. It was considerably more costly than I had expected. I immediately emailed the company and asked them to cancel the 2nd order. Instantly I received a reply stating that I was too late to cancel as the product was already packed and shipped! I was assured that they had noted my cancellation and if I was not satisfied i could return the product within 30 days for a full refund on the unwanted order. The second order arrived a few days ago and I emailed the company saying I was returning it as advised and would like a return address or label for the package. It has now been sitting and waiting for a week as, despite three requests, they have still not sent me a return label or any address to return it to, nor have they responded to any of the requests. I have not tried out the product yet because I am so annoyed that I cannot get any response from the company.

I had to change my password 4 times because it would not allow me in. Not your fault I suppose but absolutely exasperating. Nearly gave up.

Referring to a request to cancel an unintended subscription, the reply was very swift (within 30 minutes), courteous and helpful. I would have given them 5 stars if they had offered any kind of refund, but in any case they were helpful and I may use them again in the future because of it.

I received a doubled premium request from my current car insurers and Money Saving Expert was recommended. Of the many offers shown, Tesco Bank's stood out as being very reasonable and able to meet my needs, with optional extras I may add later. So far, I can highly recommend the service, information and speed with which the car insurance has been set up.

Uncomplicated and prompt. Everything supplied as requested. My only slightly less enthusiastic reaction was to the enormous amount of packaging my order arrived in. These days it needs to be less and more appropriate to the contents. Nevertheless, a very good service.

I had a dreadful experience with filling in the online forms with another company, took me 6 attempts, over 2 days before I gave up. Yours was easier, and when I did hit a block, to my great relief your assistant helped me to get out of it and complete the transaction in a few minutes.

BEWARE OF THIS COMPANY. THEY ARE THOROUGHLY INEFFICIENT AND A WASTE OF YOUR MONEY AND TIME.
In April I was looking for a card reader to handle purchases at my art Group’s one-day exhibition in May. I searched through the list of card readers and the SumUp claimed to be good value, easy to use and excellent for small businesses, so with funds from the Art Group I purchased one. The registration procedure refused to accept my well-established email address, so I had to create another just for SumUp. It asked for information about the members of our art group which I could not provide, because the committee changes each year. Finally I asked the SumUp Support team whether the device was actually suitable for such a purpose. I was told that it would not be suitable and provided I retuRned the device unused, they would refund the money. I returned the device, as new, in May – delivery tracking shows that they received the item. However, SumUp has never acknowledged that it was received.
At least three times (and in identically worded emails) they asked me for proof of purchase and for the serial number on the bottom of the device – which of course I cannot give them as they have the device now. Otherwise all requested facts and proofs were promptly supplied. When they sent yet another identical request, I cracked and told them I believed their emails were written by robots and their internal procedures were inefficient if they could not refund £29.99 in all that time. I rang them in July and had to explain the problem each time they transferred me to another department. The so-called ‘support’ people spoke in such heavily accented English that I could barely understand them. However, they told me (I think) that I would have to wait even longer for a refund as it took time to go through their procedures!
It is now mid-July, approximately 3 months since they first told me they would refund my money. So far I have received nothing and heard no more from them. I have today told them I will write a Trustpilot review and a report to trading standards if my money is not refunded in one week. If this review appears therefore, you can assume that they did not repay me.
BE WARNED: DO NOT BELIEVE THE ‘EASY TO USE’ CLAIMS THEY MAKE IN THEIR SALES SPIEL. IF I COULD GIVE THEM ‘MINUS’ STARS FOR THEIR HANDLING OF THE SITUATION I WOULD. I regret that I ever tried to do business with them. Take a look at their other reviews - it seems that I am not alone.

Quick & easy to order and arrived earlier than expected

Booking experience was easy, even for an oldie like me.

My pills arrived, safely packed, within a few days of ordering them. I could not ask for more.

The package arrived the next day, which I had not expected. The kimono is for a present so I won't know whether it fits until it is presented to my daughter on her birthday, but the material and colour certainly look fabulous.

The delivery is efficient and convenient, the recipes are imaginative and really work and it is good value for money.

The goods came promptly and all clothes and shoes fitted perfectly. I was very pleased and will keep buying from Cotton Traders.

I ordered three books and they arrived within two days. I am thoroughly enjoying them - I found the descriptions and critical remarks about the book to be both helpful and truthful. I will certainly order more from the bookshop when I have finished these.

According to the recipient, my daughter, the flowers were absolutely beautiful and she was thrilled.

For my part, I found the ordering very simple, great value for money and I am delighted that they were delivered promptly and apparently in good shape.

Thank you.

I was emailed by Flora Queen to say that they couldn't find my daughter's address in a first floor flat in Barcelona to deliver Christmas
flowers I had ordered. I contacted my daughter, who spoke to the local supplier on a number given on their website and it was all sorted out within a few minutes. I am very glad that they let me know they were having difficulties. I commend them for their fast unravelling of the problem.

The urine treatment worked well after several sprayings - the 'accident' was some time before and had dried on the carpet. However, it did the trick.
The anti-scratch treatment also worked eventually, although our cat tried his luck a couple of times before he finally stopped for good.

I can recommend both products, but don't expect immediate results. You will just notice one day that you can no longer smell cats and the furniture hasn't been scratched for a while!

For service and quality of materials I would have liked to give the company top marks. When I asked for a mount only to be sent because I measured it wrongly, they sent me a mount only. The first one they sent didn't fit at all, so I asked for another and sent exact measurements, which they sent back free of charge. However, this doesn't fit either! I have hopes that they will get it right the third time lucky! I can't fault them for service, just on quality control.