Bookshop.org Reviews 

58,438
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 16,841 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fast delivery services and find the online store extremely easy to navigate when searching for and placing their book orders. Many people frequently mention that products always arrive safely, exactly as described, and in wonderful overall condition ready for reading. Some reviewers were not happy with the packaging, noting that books occasionally arrived damaged due to inadequate protection or excessively large shipping boxes. Conversely, a small portion of people felt that delivery complications caused by postal services led to genuinely frustrating experiences with missing items or empty parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items frequently arrive in timely manner... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping and... See more

Order

People report positive experiences with order, highlighting that the process is straightforward, fast, and... See more

Website

Users describe positive interactions with website, highlighting that browsing, searching, and purchasing are... See more

Quality

Consumers find quality to be positive, regularly noting that items arrive promptly and in excellent condition... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bookshop is by far the best online bookseller I've ever purchased from. The items arrive in a timely manner and safely and appropriately packaged to ensure they're in perfect condition. When I've orde... See more

Rated 5 out of 5 stars

Whether it's ebooks for myself, physical books for a wedding gift, or a surprise book for a friend, this is the place to go first. Local is better, resist giving your money to Amazon! :-)

Rated 5 out of 5 stars

Got book quickly and it looks great (in great shape). Thank God this company is NOT Amazon (trying to break my addiction to them because hate how they use their influence to stomp out competition)

Rated 5 out of 5 stars

I ordered a digital download and a paperback around the same time, so not sure which book this is for. The paperback I ordered arrived in good time and in good shape. I love that a % of what I pay f... See more


Company details

  1. Book shop

Written by the company

Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58k reviews

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Asks customers to review

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4.8

All reviews

(58,438)

15,989 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience

I’ve started buying new books from Bookshop.org. Not only do you get to support a local bookshop, they offer a huge selection and they come just as fast as “the other guy.”

1 September 2026
Rated 5 out of 5 stars

Simply the best

Picked, packed, and posted all within a day of my order. Book arrived in excellent condition. I just love Bookshop.org and promise I will buy all my real books through them.

1 September 2026
Rated 5 out of 5 stars

Excellent service

This was my first time ordering through their website, and I am incredibly impressed. My items arrived exactly on time, which is always a huge plus. What really stood out to me was the care put into the packaging; it was sturdy and kept all of my books perfectly protected during transit.The online ordering process was smooth, and based on this great experience, I will definitely order from them again. Highly recommended!

1 September 2026
Rated 4 out of 5 stars

Bookshop did OK; Post office needs help

Bookshop did well. The Post Office not so much. The parcel sat for 24 hours along the route, and when the book finally arrived the bag was half torn open.
It took about 7 days to arrive and the book was a best seller. I am in the Chicago metro area and the book was shipped from the east coast.

1 September 2026
Rated 5 out of 5 stars

Very pleased

The book I ordered arrived on the day it was published. It was beautifully packed and arrived in perfect condition. I use Bookshop.org so I can support independent book shops. A great idea.

1 September 2026

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