Bookshop is by far the best online bookseller I've ever purchased from. The items arrive in a timely manner and safely and appropriately packaged to ensure they're in perfect condition. When I've orde... See more
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Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.
Contact info
United States
- info@bookshop.org
- bookshop.org
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The book was easy to order
The book was easy to order, and it arrived in good order shortly after it was published. And some money went to my local bookseller. What's not to like?
Good experience on first order
Ordered first book and it arrived very quickly.
Will try again - it was easy
Strong Women Stay Young
Rec'd the book I requested @ a good price & shipped as requested.
Easy process to buy and prompt delivery
I loved that this purchase is going to…Good vibe
I loved that this purchase is going to an independent business trying to survive.
Excellent customer service throughout
Excellent customer service, ordered with ease, impressed delivery didn't take long.
Efficient and quick
Brilliant experience
I’ve started buying new books from Bookshop.org. Not only do you get to support a local bookshop, they offer a huge selection and they come just as fast as “the other guy.”
Simply the best
Picked, packed, and posted all within a day of my order. Book arrived in excellent condition. I just love Bookshop.org and promise I will buy all my real books through them.
Excellent service
This was my first time ordering through their website, and I am incredibly impressed. My items arrived exactly on time, which is always a huge plus. What really stood out to me was the care put into the packaging; it was sturdy and kept all of my books perfectly protected during transit.The online ordering process was smooth, and based on this great experience, I will definitely order from them again. Highly recommended!
Fast shipping.
Ditch Amazon
I was able to find a book that I couldn't find locally. Shipped fast, great service.
Bookshop did OK; Post office needs help
Bookshop did well. The Post Office not so much. The parcel sat for 24 hours along the route, and when the book finally arrived the bag was half torn open.
It took about 7 days to arrive and the book was a best seller. I am in the Chicago metro area and the book was shipped from the east coast.
Very pleased
The book I ordered arrived on the day it was published. It was beautifully packed and arrived in perfect condition. I use Bookshop.org so I can support independent book shops. A great idea.
I haven't received my book yet
Quick shipping
Quick shipping, comparable prices, and money goes back into independent bookstores. win-win-win!
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