Newmarket Holidays Reviews 

Phoned up about holiday and Mtee gave me all the info I requested very quickly.

Great service, called back as promised and answered all questions raised. Would recommend following this booking experience.

Neil was very helpful, explaining details as we went through the booking and made it very easy to book with Newmarket Holidays.

Unfortunately we had to cancel our holiday because of illness. Mtee at Newmarket Holidays handled the matter quickly and efficiently, processing our refund and emailing our documents. We have travelled with Newmarket Holidays before and highly recommend the company.

Clear Itinerary so we know what we are getting for our money, albeit I did hope for a coach from hotel to Wimbledon but it's ok, can tube it.

Great offer, value for money excited for our bucket list trip to Wimbledon 2027

I asked for call back as I could not book online which I received when they gave me a time slot to ring me back! I had a operator called Neil that went through all the what I had to do in fine detail and helped me book a Wimbledon package! Very good service!

My enquiry was dealt with efficiently and courteously. Questions were answered directly and gave sufficient information for me to decide to make a booking.

Zoe was extremely helpful and patient during the booking process and answered all of my questions.
She is a credit to the company

Booked to go to see Andre Rieu in maastricht, unfortunately my wife broke her femur and Newmarket holidays showed zero compassion. I understand they are a business, but they were not help and even though the consultant wrote to the Company they were just concerned with keeping our money and wanting to charge admin fees on top. I would not recommend anyone books with this company. As soon as my wife broke her femur we contacted Newmarket holidays we were told over the phone we would have to cancel, it was like talking to a robot with a thick accent. We asked about changing to Christmas (which was cheaper) onltbto be told we would have to pay an admin charge of £25 per person and any other costs that this change would incur as well as the cancellation fee of 75% of the holiday. I would rather walk to Maastricht than use this company.

MTee was absolutely brilliant in sorting out a problem we had with a holiday booking which clashed with our daughters relocation abroad. As we wanted to see the Japanese cherry blossoms, it meant moving the holiday from April 27 to April 28 and sorting out trips we had booked in addition to flights etc.
Great customer service.
Ian & Tracy

Excellent service from Mtee , extremely helpful and a pleasure to speak to .

No fuss. Questions answered.

Everything I asked for I received. We have an autistic son who is 38 and needs to be in the same room as us, we have just returned from Andre Reiu in Masstricht for the second year running and everything I asked for we received. Also we are of to South Africa in January and again you have delivered so I thought I would try again with a 7 day trip to Poland in May and Lorraine Reeves done her upmost to help and delivered again, Lorraine was so helpful and understanding she is a credit to you thank you Lorraine and Newmarket

Having just been waiting on the end of a CHAT connection to EasyJet for just over half an hour and then cut off I rang Newmarket Holidays, they offered a quick call back service which I selected and bingo a representative contacted me, issue sorted in short time. Excellent service

Recently returned from the Lake Como, St Moritz & the Bernina Express escorted tour staying at the hotel Bazzoni in Tremezzo. Nicely situated hotel right on the lake with a ferry boat stop two minutes from the hotel.
Booked a room with a terrace which had a lovely view of the lake. Very friendly and helpful staff at the hotel.
Breakfast and dinner included however the food quality at dinner was a little basic.
Our tour manager Ellie was very enthusiastic and helpful and went out of her way to give us as much information as possible on the organised trips. Ellie really seemed to enjoy her job and making sure everyone got as much fun out of the holiday as possible, even including a little quiz(with prizes!) on the coach back from one of the trips.
We were rather disappointed however that the optional trip to Milan which we had pre-booked in the UK was cancelled due to lack of numbers - (it also appeared that it had been cancelled the previous week). I feel that if an excursion has been pre-booked and paid for it should operate irrespective of numbers.
Overall a very enjoyable holiday although in my opinion slightly overpriced.

Recently returned from a guided tour of the golden triangle in India. What an incredible experience and a fantastic way to visit India for the first time. The tour guide was very experienced and knowledgeable. We met some lovely
people including Kate who
works for New Market holidays but was not there in her working role but on
holiday like the rest us. There are only 2 things that could have improved the experience which were out of Newmarkets control. It was really hot 40 degrees + a little too hot for sight seeing so would advise going at a different time of year if possible. Although the food was lovely on the whole, if you don’t like curry then there was very little to have as an alternative. It would have been nice
to have had one alternative to curry. Still it was an amazing holiday and would definitely book with Newmarket Holidays again.

Visited India with Newmarket and our guide was KV who was amazing, the whole trip was beyond our expectations. We met a lovely lady called Kate on the trip and she eventually told us she worked for Newmarket, we have already booked with them again for next year, thankyou Newmarket 😊

Mtee was very helpful either questions I asked Looking forward to holiday

We had a S and T booking reference numbers after booking our future trip to Carcassonne and couldn't access our booking. We had a nice conversation and guidance from Mtee who helped us solve the problem. As T for temporary ans S for our actual booking reference number. It was very nice to converse with Mtee.