Easy set up and no problems far, nice sleek app. Can bacs payments be accepted from wages/ dwp payment? This is regarding Sum Up Personal Account
Company replied
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Review summary
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SumUp delivers what it promises fast payouts as and when you decide. Adding additional features new accounts “DD SO, it just all goes like clockwork. Very reliable apart the hand held card reader, ma... See more
Company replied
In one word i want to said that sumup account working superbe. Open an sumup account within 5 minutes and very easy steps. And working immediately. Android phone become a terminal Very quick. An... See more
Company replied
Brilliant little card reader that can also take payments from your phone or payment link I'm out and about all day and need card facilities, this has never let me down however rural I've been!
Company replied
Company details
- #37 of 56 best companies in Payment service
- #87 of 105 best companies in Financial Institution
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.2
Great
56k reviews
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Often does not connect and does not…
Often does not connect and does not recognise card
6 September 2026
Great service
6 September 2026
No complaints at all money in account…
No complaints at all money in account within 3 hours absolutely spot on
6 September 2026
Amazing tool for big or small businesses
6 September 2026
5 stars customer service
5 stars customer service
Great experience
I would recommend without hesitation
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SumUp
Hello,
We’re sorry to see that you are facing disconnections with the app.
If this has become recurrent, it usually means that both your phone’s operating system and the SumUp Business app have an update pending download and installation. If you check your phone’s settings, you should be able to see if you’re running the latest version.
If the problem persists, please do get in touch with a member of our team via your account. We will gladly assist you.
Thanks,
The SumUp team
Need to make set up more user friendly
Never used a till of this nature and I don’t know what I am doing. You need different levels of help. I am sure some people find this easy but I don’t, although I have a technical theatre degree, so am very used to programming desks. I have reached out for help and hear nothing back. Frustrating because I would imagine if I could use it and get the value for money that I have spent on it, the review would be better.
6 September 2026
Excellent service SUM-UP really helps…
Excellent service SUM-UP really helps my small business thank you ROBERT JOHNSON
6 September 2026
So far so good
So far so good Been using for 10 years never have any issues or problems.
6 September 2026
Bad user experience
Which support team has been in touch with me? Because I have not received any communication from your support team addressing my issue. I have been the one repeatedly attempting to contact SumUp through your support channels and have received the same generic responses each time. Please provide the date and details of the communication you are referring to, because I have clearly not received the assistance you claim has already been provided.
31 August 2026
Unprompted review
Reply from SumUp
Hello,
We’re so sorry to hear that your experience with SumUp has fallen below your expectations.
It looks like our support team have already been in touch to explain our regulatory duty around verification checks, but if you have any further questions, please do reach out using our support channels on the SumUp website.
Thanks,
The SumUp team
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