Vanessa

This is a scam operation in plain sight. They give me a price of £1500 on their website and offered £515 in person. They have some 'manager' in head office asking the same repetitive questions that are asked of you on the website about keys, service history etc and then say it would only fetch x amount at auction!!! So why offer the inflated price on the website in the first place. You would expect a 10-20% reduction not over half. These people know how to waste people's time!! Will never use again!

This is a scam operation in plain sight. They give me a price of £1500 on their website and offered £515 in person. They have some 'manager' in head office asking the same repetitive questions that are asked of you on the website about keys, service history etc and then say it would only fetch x amount at auction!!! So why offer the inflated price on the website in the first place. You would expect a 10-20% reduction not over half. These people know how to waste people's time!! Will never use again!

Hit and miss with this company. Some times they deliver and other times I've received an email to say a delivery was attempted when it wasn't.

Provided exactly what was described.

A marked improvement of service compared to a few years back.

I've been a Next customer for over 30 years and apart from some dodgy delivery company choices a few years back, Next has never failed to provide excellent customer service. They take accountability for poor products (in my experience) and still offer great service. Could teach a few retailers a thing or two

This is the first and last time I will ever use this service.

I was not called prior to my car being collected

The person that came to collect my vehicle asked if he could leave his car on my drive and collect it when he returned my car. I agreed.
His car remained on my drive for over 24 hours preventing me from parking my own car on an event day where parking is restricted.

I had to collect my own vehicle after the driver asked if he could return my car the day after the service. When I called Servicing Stop (very lazy customer service attitude) I was told the driver would drop it back for 6.30pm on that day. Thankfully I decided to collect my car myself. This is not the service I paid for.

The advisor told me nothing about the lifetime oil flush being an 'option'. No other choice was given.. All other works quoted were hugely over inflated! Thankfully I declined any remaining work.

Would not recommend

Love the product

Great fascinator. Loads of compliments

What a dreadful company. Lazy engineers who can not carry out works as they are suppose to. Non responsive and non productive. Why Virgin Media have a contract with you is beyond me. Its like dumb & dumber!
Providing sub par standards so they can run back to the van and sit on their phones, whilst pretending the job took 'hours'. Disgusted!!

On Sat 16th Sept, we had a total loss of service due the fact that Kelly communications, (the contractor used by virgin to install fiber cables) instead of burying the cable or putting a protective sleeve around the cable, decided to just push it through a growing hedge.

Guess what, hedges require cutting and that's what happened. The cable was cut. This was reported to Virgin on the 16th Sept. The advisor told me an engineer was booked for Mon 18th Sept. I asked flat out. Will the engineer be able to install the new cable. I was told yes. When the engineer arrived on Monday, he said he wasn't the right engineer and the job would need to be rebooked for the following day and that someone would come out on Tuesday 19th. No one showed up Tuesday. We called on Tuesday to be told someone would come on Wednesday 20th. No one showed up on Wednesday. Called again on Wednesday to be told and reassured an engineer would come today - Thursday 21st (5 days of NO SERVICE). The engineer turns up today and says he hasn't been booked to do that job. Why are you sending people that can not resolve the issue?? We have now been told someone can't come until the 28th September!!! THIS IS THE WORSE SERVICE! No accountability. Just people who can not read NOTES to understand the type of supply you have and book the right engineer accordingly. No one is trying to solve this - all we keep hearing is that our bill will be credited. If I could swear right now I WOULD.

The cheek of responding to my review using generic replies to departments with no power is laughable.

Placed an order for duraposts. No follow up in regards to delivery. When I rang, Im told to expect on 30th March. Call in today as I still haven't received any delivery information to be fobbed off by staff, that didnt seem remotely bothered. Asked for a refund as I had already put off my installer due to the long delivery time of this company. Will never use again.

We instructed Purple Bricks to sell our home and whilst the initial visit to sign us up and take the pay later option was encouraging, the actual service wasn't that great.
Getting hold of the agent was a struggle, let alone them responding to changes we needed made.
Our home hasn't sold yet with these agents (Its now on a marketing break).
We have to remain hopeful that once we do put it back on the market the service we receive is much improved.

Lovely quality and great educational products. Love the work Patrick is doing

Good quality and great service. Ordered 180 4inch gloss stickers. Very pleased