Miss Holly Strain

I have my phone and recently added an Ipad on lease with Raylo. Payments along with insurance are very affordable . A pleasure to be a customer of Raylo.I will never go back to contract as its become such a rip off especially with airtime. Keep up the brilliant service Raylo!!

Yet again let down by DPD. Twice in 2 weeks. I order my cat food in bulk and have been left with nothing to feed them as local shops closed.Im disabled and cant get to late night supermarkets. So looks like my animals are going to go hungry till shops open tomorrow . Unacceptable.They are also supposed to be delivering an expensive Ipad. I have way better service from Evri. DPD need to get their finger out and investigate these "delays"

Ordered cat food from Joybuy for next day delivery. Wasnt delivered by DPD next day and my cats were left with no food at all last night as shops closed!!. I have now today had to spend MORE money on cat food as DPD just updated my delivery will not be till this evening between 8 and 9pm .Totally unacceptable

Had the app for a while but never used it. Decided to explore it yesterday. To my delight they sold cat food and much cheaper than shops and Amazon. Arrived today by DPD. Everything all there and well packaged. I always use Amazon but think I will start using Joybuy more as very happy for a first experience !!

The 2 man team were really nice. Brought washing machine straight into my kitchen. Unpacked it and removed all packaging which was a big help to me. Very satisfied

I always trust Trust Pilot. Its my go to when checking out new companies before purchasing

Perfume was gorgeous and exactly what I was looking for. Will purchase again from this company

Whole process was hassle free and smooth. Very pleased with the experience.

So far not the best. Washing machine scheduled to be delivered today 10th. Had a time slot sent yesterday. Awoke to a txt at 6am to say its been cancelled . My old machine was taken away yesterday in prep for new one arriving. They just sent me a txt to say re scheduled for Tues 12th and press YES to accept
Seconds later another txt to say there is a problem confirming....seriously?????
*edit*
Tried to call customer service ...was 68 minutes on hold so I gave up. Recieved word it now being delivered tomorrow Weds 13th. Im actually waiting with baited breath for it to be cancelled again. Hoping its not though. I think its been a lot of miscommunication between customer service and delivery people. Will update tomorrow if it arrives

**EDIT**
Happy to say my washing machine is out for delivery and will be with me today. Upgraded to 4 stars as it should have been delivered on Sunday

Did not go through with order. Chose tv advertised at just over £4 weekly. At checkout it had jumped to almost £20 a week. On a 2 year contract this was costing almost £2K. The same tv is available in Argos ..Amazon etc for £279 brand new 😱

I sent a parcel on 10th January 48 hour tracked. It is now Feb 3rd and its still in transit!!! Meanwhile ..as its a lease phone I am being charged £22 a month till its recieved by company. Also sent a parcel on Nov 11th last year . Destination was 15 miles away and wasn't recieved till Dec 24th. Will never use this "service" again!!

You are kept up to date with everything from start to finish. The whole process is so straightforward . If I could give more stars I would!!

Just upgraded . The lease option is brilliant. Took my phone over a year with full insurance cover. Don't think I will ever go back to lengthy overpriced contracts again. Five stars Raylo!!!

Never had a problem with Evri. I have had the same driver for 2 or 3 yrs now anon first name terms now. Lovely chap polite and courteous

I have had the same driver for a few years now and never had any problems. I do think a lot of the time issues are with drivers so im grateful I have someone who does the job properly

I have had the same delivery driver for a few years now. Believe me if you get someone who 8s always courteous polite and helpful it makes a world of difference . Im disable and he always helps so much with heavy stuff. Drivers like this are pure gold

Delivered on time and with care

Came across Raylo when looking for a new phone as my contract was up. I wanted to go back to payg as all contracts seem to have extortionate airtime prices for data I don't use as I'm housebound and use WiFi. I'm now paying a fraction of what I was paying EE for a shiny new Samsung sim free!! Really happy with this company so far so keep up the good work!!

My last 2 parcels were delivered by Yodel. I could track them on the app to my home. Driver both times was friendly and parcels handed.to me