P.B

I had ordered 3 phone holders from this company. They did arrived on time, but complete smashed up boxes. How is one suppose to give these as Christmas presents with the boxes all damaged. I mean common sense would be to ship them in a solid box not plastic bag! Geez...

Worse company to deal with. Cards take forever to activate. Why buy a gift card and then have to wait 24 hours to activate it?? Also they have robotic responses and dont address questions. Furthermore, for example they list Superdry on their card, but when you go to buy online, you can’t buy online! There are only 8 available options to use online. Its completely misleading.

Please don't leave me a comment, One4all. Your comments are filled of excuses. You can see following my comment, how many people have complained about these issues. Without customers you have no business. People will catch on fast. Business are sinking faster today because they aren't catering to their customers, yet are being greedy in their methods. Things will catch up to those businesses who take advantage of their customers.

One of the most unprofessional organisations I have dealt with. One reed agent after speaking to him said send my passport and any qualifications over. When I did this, said he would contact me by Thurs, no call came. By the following Thurs, haven’t heard from him, i called. He was overseas and would contact me in two days when he arrived back, nothing. I had to chase up the third time, just to be told, after our first conversation clearly knowing my qualification he couldnt help me now. Why did me tell me to send everything over then!

The second agent was to ring me on a Tuesday. After no call came either. A week from Tuesday i sent a email asking what happen to my call. And she came back saying sorry and would call. I did get a call from her again telling me to send my CV and any information. Still have heard nothing.

People who search for jobs are there searching for a job. If you seriously cant help them, don't hurt them with fluffy statements or give them any sort of hope and not even come back to them. We are frustrated enough by looking for a job.

The order never arrived. Had to call and find out where it was! Finally after two I got my order.

PRESENT REVIEW:

The matter below has been resolved by the Centre, however, with a slight dispute time.

Just be sure to double-check your answers and make sure you know your stuff. If you think your answer is correct and it was incorrect marked, please be sure to bring it to their attention.

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PAST REVIEW:
I have done many courses with the Centre of Excellence until I came to one course where I was marked 0 on a question, which I knew was correct by law.

When I brought it to their attention they were not able to back the source where they got the information from and it came across as a personal opinion from the person who created the course, but actually in theory by law they were offering the wrong information.

When I addressed this to their attention, I was ignored for days. I then brought it up again. I was then sent a message about telling me to go back to the course work to read it. When I mentioned this was the wrong information I was ignored again.

"Me: Why are you ignoring my messages? This is really poor support from your organisation."

March 3

"Dear Nancy,
Thank you for your message.
Please accept our apologies for the delay in replying. We will look into this and get back to you as soon as we have a resolution."

This was three days ago....

Me sending another message:

"Its been a real disappointment with your organisation. Having done many course with your organisation, this was the last thing I would expect from COF dealing with this like this. Not professional at all."

1d ago. Seen

My message was seen and ignore again.

Its a real disappointment with Centre of Excellence as I have done some course with this organisation and I expected much better behaviour from them, and when it came to this course where there is the dispute, it been completed ignore.

While I was keen to do some more courses with COF, sadly this whole situation has now put me off from doing further courses and I will spend my money with other organisations instead.

Do note if you do question the incorrectness of a question, they will ignore you completely.

Once you buy a voucher from Virgin and you need support it's not there.

To respond to your message. It took you five days to get back. Your chat box really need to be removed as its impersonal and also not customer friendly. i don't want to speak to a robot and then left with no support.

In the end I had support from the venue but had to book the event in April when it was to be a birthday present for January.

A real annoyance is clarity on your site when exactly these vouchers are good for. Booking for a event in January but told it can't be used until April really is pointless.

When it comes to products with F&M they are wonderful. Good quality. Head into the shop, look around and it is magical. The shop is stunning and like I said the products in the shop are exceptional.

The second, the minute, the hour you have to deal with any customer service support with F&M is where the nightmare begins. The real hell. The nervous breakdown.

There is a 30-minute wait or more on the phone if you call. The chatbox works and it is slightly better but you are waiting as well. Email response is about 3 days.

For refunds or disputes on products, you have to fight for your refund or dispute. Like, fight for days for anything to get resolved.

A birthday present was given to me, I didn't like it. So I returned it. I was told after trying for three days to get some sort of help, to send it to Freepost, and a label was sent to me. I did everything I was told to do. 12 days in they didn't receive it, and I was told over and over again I had to wait and wait for any refund or e-gift card. After making a huge issue out of this matter, I finally got a response saying they will issue the gift card today. I still have to wait for the gift card and feel very skeptical about it.

Ordered chocolates from them for my engagement dinner. Over 20 boxes. Requested gift cards to make each box special for my guests. I was told I could not have this online. Yet I traveled two hours to go into the shop and they were able to give me 20 gift cards to add to the chocolates.

A wedding present was sent to a friend who got married. The box was damaged. I had to fight for two weeks to get a new box.

The list is endless.

You can tell from these reviews they don't give a damn at all about their customers as they would have responded and tried to fix issues.

Let us not forget, without customers, there are no salaries, without salaries no food on the table, no roof over one's head.

F&M needs to understand sooner than later about valuing their customers. The importance of their customers who bring in their revenue. Because in this age and time organizations go bust all the time. Without a customer, you have no business.

Be very careful with this University. They reel you in with nice pictures and possibilities and then zero support to you as a student. Instead of spending time enjoying studying you are chasing them for support. They are understaffed completely and there is no support.

If you like to message me, I can show you the endless comments from students also who were not getting any support, Sadly I pulled out of my MBA. The stress of getting no support was too much for me. Also, they sell this MBA as a straightforward easy to the basic module which is incorrect and the module is completely out of date.

I can't even express how helpful, reliable, and overall loyal GURU has been to me.

My site got hacked over a duration of a week, over and over again the hack happen. My website person just was not there for me with this hack and I was stuck with no support left from the website perso.

GURU went all the way, helping me each time with the hack. Their patience is out of this world!

I have a new webbie starting in a couple of days time and they have been supportive until I have this person on board.

Their 24/7 customer service is incredible. Always available by chatbox, no matter what time of the day.

I fiercely stand by GURU and highly recommend this company for anyone who needs hosting support. Amazing company.

Thanks, team GURU so much for your help and support!

Excellent experience. Easy to use and the process was straight forward. Got there, and parked. No fuss.

Nightmare of a journey before even stepping into the shop...

The journey with this organization before even entering the shop has been an absolute nightmare.

We found their website online quite late at night and their chat box was open so we began a conversation with the salesperson on the chatbox.

We explain the ring type we wanted and the overall understanding of the ring. The person on the chat mentioned someone would get in touch the next day.

The following day, we rang up mid-morning to book the appointment.

Their phone service offers options for booking appointments, yet there isn't someone on call to book the appointment? Why offer this service if there isn't someone to even book you?

The lady on the other line took my details and mentioned someone would ring us back.

No call for 5 hours. I had to pick up the phone again only to be told the person who picked up the phone was unable to book me in again and someone would have to touch base and it may be 48 hours? 48 hours to book? If you call Tiffanys they book you in immediately, if you call Harrods for personal shopping they book you in immediately.

The service and style they portray online definitely do not marry its brand.

Close to the end of the day, I looked in my emails only to find in a junk folder an email from them, when specifically stating CALL back.

The email was asking me all the requirements for the ring and also offering an appointment in midday when I specifically stated to the chat box person no appointment during the day and went into detail with the chat box person on what we wanted for the ring.

We finally got a call from the Sales Manager who mentioned she read the chatbox conversation yet send an email with timings we could not attend, with questions about the rung we were after yet already mentioned. And then offered us an appointment a month later? what??

This overall experience was stressful 100% before it even started! The lack of communication from this organization, the lack of customer care, and the understaff of the business to cater to new clients is points one needs to really beware of with this organization.

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To address your response:

I had mentioned to Ben and even called the next morning to be VERY clear to call, rather than email. I was not told there was a 24 hour wait on response and in addition after the SECOND call I was told a 48 hour call back? Who makes a client who paids your salaries wait 48 hour for a call?

Your telephone is answered by some sort of receptionist who can not help with anything. Nothing. They can't book anyone it, they cant help with rings, they are told to say to the potential interest someone will call them back and our call was never even address in a 5 hour time.

77 Diamond is not anything different than all those diamond shops out there which make to order rings, appointments and consultant. Boodles do this, Cartier do this, Tiffanys do this and they definitely dont make clients wait 5 hour for a call back. Actually they book you in right away! Their meeting are tailored to one personal jewellery needs as well.

You never offer a week, you offer a month for the next meeting!

You were given all the detail in my conversation with Ben. You even told me you read it. A picture was even sent. If you have issues downloading the photo, you need to improve your systems on your end.

The service you have given and how you dealt with this matter has left a very bad taste and overall understanding of 77 Diamond.

Be genuine and authentic, because you weren't this nice nor polite on the phone to me, so don't butter it up for reviews. Thank you.

To note, I had to pick a star to submit.... but they deserve no stars.

It is advisable to avoid this edX.

As you can see from these comments on Trustpilot, there has been no effort from edX to even address any of these comments listed, which shows you no care for its audience.

I signed up for a course which I thought would be enjoyable as these courses are not accreditable at all so the level of knowledge should not be of a degree or up, however, the teacher mark paper-based on THEIR level rather than the students level.

In the end, these courses are mostly marked by other students which are not knowledgeable in the background of the course topic. They are the ones which grade you.

There is supposedly a teacher who looks over your course work but I think they are robots as the feedback was the same from the student.

There is no resubmission either, you cant talk to any teachers for support and the admin is a nightmare.

Their response is about as fast as a snail.

The admins also are not educated nor trained on the course so they say something which they THINK is right but is not.

The journey with edX is so stressful, rather than enjoyable and a lot of it is very misleading as well only when you come out to the end do you find out.

While the course might look appealing, my suggestion is to go straight to the Uni themselves and do the course there.

Overall, the experience with Stellar was professional. First time buying from this organisation.

The order arrived on time. The shirt was nice. Good quality.

The only problem is the cost of shipping is a bit over the top at £15.00 for one shirt.

Offering different shipping options on cost would be more suitable. It made me upset the huge cost on shipping cost.

These days with clothing companies all going online, they offer now different options on shipping.

Like North Face, they give you options to allow you to choose from a shipping maybe one day or 5 days.

Again at $15.00 for shipping one top, just too much and it would make me think if I would order from this company again in the future.

Item came on time. Great leggings!

Well, where I do begin.....I guess at the start of this exhausting journey.

I had come across this organisation on Facebook. With the start of the year, the planners they offered looked enticing.

Having done some due diligence, as one may be sceptical buying from random sponsored Facebook ads, I checked out the reviews they offered along with visiting Trustpilot.

I felt convinced they were the real stuff and my order would be ok.

Jan 5th, the nightmare was only starting.

I placed an order on their site. It assured me it would be with me in 7 days or I could opt for the 48 hours delivery, with extra. Well, I'm glad I didn't opt for the 2 days because it took my planner 22 days to arrive.

Upon ordering the calendar, I was never sent a confirmation email on purchase. This was slightly concerning and thought it was odd. A couple of days later, I phoned up the organisation and asked why I didn't receive an email confirmation on my order.

I was told there were glitches with their system, yet assured my order was on its way.

10 days in and no planner.

I called up the organisation to find out where my order was to be told they had run out of the cardboard boxes to ship items out. Bad planning of a business especially when this sort of planner was going to be a big winner in the New Year. They should have had backup suppliers or ordered in October a bigger bulk of boxes to cater to Jan.

Now, why did I have to chase up my order?

An update email would have given me an understanding after the 7 days where my calendar was. I don't think it was fair as a customer that I have to chase. In addition, they had no problems with taking my money within a day of the order.

Now, look we are only human, I get it.

After my conversation, they apologise and said the calendar would be out shortly. I did make mentioned, it is important to keep your customer updated with any changes or delays.

I think my feedback simply fell on deaf ears.

15 days in and no planner.

Again, no updated email. So I contact the company again asking them where my order was. I was told the machinery broke down this time. Furious at point WHY no update AGAIN after clearly stating this in my last phone call.

Keep your customers updated and everything will be cheery. We just want to be kept in the loop!

I requested an email to have proof when this planner would come now as my trust with this organisation was well gone. I received the email telling me my planner would be with by Wednesday however by Friday nothing again. On Friday, a screenshot from Hermes came with no link to track.

On Monday, the planner finally arrived.

Excited as I had been waiting so long, only to open the box and be presented with the incorrect coloured planner. The joy I had when I saw this.

I proceed to call up the organisation, speak to the owner and vent my frustration.

This organisation has no method of structure to it. It is completely unorganised and if you order from them be prepared to get the brunt of it.

Over the phone, the owner did apologize and offered to send the new planner without cost. Strangely enough, the new planner appeared on my doorstep the very next day. Why didn't I receive this upon my first order is beyond me.

Well, it was missing the pens to write on the planner, so again I had to pick up the phone and request the pen.

Its seem like there is a lack of quality control of this organisation as well.

While I give the credit they have tried to amend this situation and not hide away from it, the journey itself is not one I would take again.

And they have unfortunately lost a customer for life and word of mouth spreads like a forest fire.

With the economy, we are in, and the variety of online shops out there, you have up to your customer experience because with a click they can go someone else and without customers you have no business.

I order a lot from Pink Boutique.

Each time the consistency is immaculate with Pink Boutique- orders on time, packaged well, and the items are there. Refunds are easy as well. Always make it back to them, they log it and refund is back in place.

Pink Boutique is a great business model for online shops to follow. They make ordering enjoyable and refunds a breeze. Thank you for making my shopping experience with Pink Boutique always enjoyable.

Keep up the great work with your customer service!

In response to your reply:

Reply from Waitrose
11 hours ago
Hi, face coverings are only legally required to be worn by Partners in areas that are open to customers, unless they have an exemption or where there are appropriate mitigation measures in place. (i.e screens). Please get in touch so we can follow this up with the branch management team:
Thanks - Harriet


This is the coldest most unempathic response from you. Actually I don't expect any better from Waitrose to tell you the truth. This is the sort of organisation they are, they don't value nor care about their customers one bit, until the shop closes down. Look at all the reviews on this page, should sum it completely.

Nothing to give care to the customer.

It's digusting that your organisation does not take into the account the importance and safely of their customers health and wellbeing.

If you notice your reply ... its all about what matter to Waitrose not their customers. Nothing about " we try our best to be accommodating" "We care about our customers well being" nothing at all.

And actually the manager at Cobham was NOT behind a screen and she walking and talk to people on the floor in areas were open to customers and not wearing a mask at all.... so this is NOT legal by your response. And DEFINITELY not responsible.

I end my case here. I will never ever step foot in another Waitrose again. Word of mouth is very powerful.

I had to give one star just to write this review, but honestly, it's a negative one star, no star.

Why does Waitrose staff not wear masks? They are interacting with the public every day and at higher risk. One would think put a mask on!

You head into Tescos and the staff are wearing masks, you head into Sainsbury, the staff all wearing masks, M&S wearing a mask.

We are in a pandemic and all have to play our part.

A poor role model of a company. I boycotted Waitrose a year ago after a battle of a refund. I thought of giving them another chance. This is the second and last time now.

I will never ever return to Waitrose again.

I think Waitrose's fails to understand, without customers there is no Waitrose.

Be kind to your customers or you will go down under. And you won't be able to blame COVID, you have to blame your lack of customer care. Nothing more, nothing less.

Worst customer service ever.

As most can see here, they do not care one bit on their customer. All the complaints on here and no responses.

I would advise though to stay clear of Kikki K as their customer service is horrible. They don't seem to realise without customers there is no store.

Maybe one day, they will experience the loss of customers and wished they have improved on their services, however, the ship will sink by then and they can learn at this time how they should have cared more about their customers, the people who pay their bread and butter.

I have boycotted Kikki K.

I was about to order a coat but glad I read these reviews! Honestly, any business who would be foolish to treat customers like this, especially during the pandemic, shouldn't be trading. Anyway, shame as I really liked the item, but there is no way I want to deal with this sort of company and how they treat their customers. All the best to your business, it might be best to up your customer service, because without customers you have no business!

P.s to your reply....and i wont! Hopefully my message is a wake up call for you to improve your services and the way you treat your orders and customers. I wanted to order from you, but reading all the comment left me not spending my money with your organisation. So one less people buying your goods and im sure others do the same too when thinking of ordering from you. Be wise, or you may be out of business soon.