Rizzy

Lidl Madeley Telford. Having been a Lidl customer for many years and always praising our local one over Aldi - which is literally across the road from Lidl! They have now revamped it and taken the packing shelf out which helps so able to be quick at the till and move away to pack, but now you have got to either take your time to pack - and get dirty looks from the till person or the customers behind you - or wheel everything out to your car and pack. God forbid in the winter when its dark and wet how some people especially the elderly will manage, plus if some one decides to attack someone or rob them as they are trying to pack from the trolley into bags and into their boots...also many items now no longer offered and prices going up more than the big branded supermarkets...due to ghis myself and family have decided to shop elsewhere now. Lidl you will be losing more customers soon.

Ordering process all good with Petdrugsonline, but delivery issues, although a 3rd party it has put me off ordering in the future. DHL were to deliver Monday, received a text there would be a delay but then a further text saying will be delivered monday, but no delivery. Following day received a text delivery due between 15:59 and 16:59, I thought great gives me time to get home to receive it. But delivery was made early morning and dumped on door step on show for anyone to see and not even placed in secure place or over side gate, disappointing and may look elsewhere to order items, and hopefully not using DHL to deliver.

Terrible. Logged on to update some details, a message on there stating im due a tax refund. Followed the process to get the refund, to always be told 'contact us direct' after holding on for 40 mins and then getting through and to have the operator hand up, then next day a further 50 mins on hold, got through, the operator said refund paid 4th June, advised no monies paid in by HMRC, operator stated will see about getting a cheque out to me. Then half hour later she called me back stating wrong info given, it will need to be investigated and can take up to 10 wks, and if all good will get refund via bank. Spoken to my bank a few times since, still no refund. They are quick enough to take your money, but 10wks to investigate THEIR error!

This is my 2nd review about Boots UK. Having placed many orders online and shopped instore, ehile also making the most of your promotions and advantage card points ive never really noticed until my last order. The order was for over £100 but the points offered for example 'spend £70 and get your points.. ' does not look like it has been included or added. The order was a mixed selection so not sure why not added. Ive started to get similar items from Superdrug and they always confirm what points have been added and seem more transparent. I am now wondering if this has also happened with my previous purchases. You can't even ask the question on the Boots App.

No problems in the past, but I was a taken a back when I asked what one of the options entailed, I received an email to advise it would cover my appointment but when I then sent it in to reclaim the fee, I was told it was not covered. You just keep getting told "read your information..." sometimes you just want clarity and on this occasion it was mixed information given to me that has caused me to be out of pocket and left a bad taste about Westfield Health.

Always easy to place an order and fast. delivery.

I have been with HSBC for a number of years, as far back as when it was Midland Bank. Over the last few years I have found that the services are not as good as they use to be. Complaints not taken seriously, requesting assistance and having to deal with AI/chat options that arent relevant and then trying to contact customer services via phone - non existant! Its like you have to put obstacles in front of customers so they give up! The only time I was able to speak to someone straight away was when I reported my missing card, and was dealt with straight away - although the card took longer than expected to get to me, so alas only one positive out of all the negatives I have had over the years. I do think about moving elsewhere, and probably will do at the appropriate time. I think customers are not recognised or rewarded for their loyalty anymore, and I know that's how I feel.

Having ordered 3 items online, received the 1st item on Saturday when parcel opened the item i ordered was in a ripped box, this was to be a Xmas present, i then emailed the CS and sent pics-still no reply. Received 3rd item today and again when parcel opened the items box was smashed and torn, this was delicate underwear but im thinking the item was a returns and then just sent out again in its original ripped and damaged box. Again sending further pics and complaint, but I get the feeling M&S don't really care about the brand or service anymore.

Really dissapointed with quality of a pair of shoes received. Although received a few weeks ago, they fitted and then put them away until ready to wear. Wore them for half a day at work this week, noticed the stitching coming off on the front, stitching just seemed rubbish, no hold nothing. I was going to return but after reading all the negative reviews about returns and there customer service-seems no point. Has put ne off purchasing any thing else now.

I have been a Boots customer for over 30 years, I do tend to read reviews on items via the Boots app to then make a final decision especially if a new item or promotion. But now more and more reviews are placed via Influencers on products, so you know they've reviewed it just it to get their stats up and more freebies. Disappointing and sad that Boots allow this and people get 'influenced to buy' by lies.

Really frustrated with using Nectar online when purchasing with one of their partners Currys. I made a purchase early March via online with Nectar/Currys. Told points would take 45 days. Checked again and when I spoke to their CS I was told I have to chase it with Currys, as although they can see I made a purchase its Currys who haven't sent Nectar the confirmation. Apparently Nectar has no IT issues so not there problem. So basically they are happy to tell you how amazing they are but won't help you after using them. Having spoken to Currys they advised everything is done accordingly so the issue is with Nectar. What a waste of time and what's the point.
UPDATE
Further chasing of info and points, blatantly told me they can't deal with it so tough.

Having tried to update my car insurance policy to a new car so able to show the documents when I collect my car and drive it away, it's been a nightmare! Online chat fir over an hour and the person is trying to offer me more breakdown cover, responses are taking ages. I appreciate busy but, to try and sell more products when I just want to update my policy. It would be quicker to cancel and take a new policy elsewhere.

Really dissapointed with notification of my loyalty reward points and placing my order. Having spoken to their customer Service via watts app and asking my complaint to be logged I was told will be logged but I won't get a response or notification of how dealt with. So
basically it will get logged and not dealt with. I've been a customer for many years and used EL products but lately there always seems to be an issue. Other companies sell EL and better service, so If my complaint not dealt with, I will go elsewhere. But I'm sure EL won't care.

Shocking service. I received an item with no order details or returns note. I asked at my local store if able to return there, they basically said No not our problem. Spent most of Saturday trying to sort out online - the lady who was dealing with me was good even called me and advised they would send a returns note etc via email link once they contacted the 3rd party Blue Vanilla, and to just print off and return via post office - even thou ordered through Matalan! Today received the email with the links - and guess what not working as just keeps sending me to a Matalan Markl account to log into to be able to download the notes. Again wasted more time as also trying to speak to some one on chat and even asked if they could call me quickly so able to explain but they said no - probably because it was close to home time! They said they would report it and will take 72 hrs. I'm just getting the impression that they don't want to refund me and that I will just give up as they have already had my money. Always thought Matalan offered a better service but seems not now.

*I've followed your request snd still no one helping me. You've taken my money and looks like you don't want to refund me, even thou Matalan and Blue Vanilla are at fault.

Just received my 2nd order I purchased online. Just one thing I wasn't happy about was that once I placed the order and made payment I then received an email offering a discount on orders and certain certain products - which included the item I just purchased. I hope it won't be something that keeps repeating in the future.

First time using Pet Drugs Online, impressed how easy it was to place the order, i then received my bulky order a few days later. Luckily I was home so able to accept the delivery from the courier driver direct - hence why 4 stars this time as if not at home I would like to see what happens with the bulky delivery (i appreciate it is a 3rd party) But I'm sure next time will be 5 stars.

Having been with Three for over 15 years, I now can't wait for my contract to finish. Always had good service in the past and if there was a problem easy to speak to someone and get the issue resolved. BUT not anymore. The last few years they don't seem to care and will always fob you off with an excuse just to keep you with them. New phone and contract in Feb - suppose to be high spec but phone can't pick up the service, keeps losing the signal when talking-even if rooted to the spot! I reported it, they said everything was OK even making out my fault that i hadn't downloaded updates! Which I always do. I kept telling them it is probably the phone itself - but no they weren't interested. So they will now loose another customer. Doubt they will be bothered thou.

I have tried to unsubscribe for a few months now. I have never placed an order with Sephora and they will only deal with me if i can provide a PREVIOUS order number!! I have emailed them also but no joy. From all the bad reviews I won't even think of using them in the future or recommending them.

Delivered on time by a friendly driver. No problems incurred.