Caroline

The item to the wrong address.

I deduce the address from the delivery photo.

A very, very poor service.

Consignment 253803.

Just wanted to share my experience.

I recently had a policy renewal, the price was £203.70, I reviewed the policy and saw the car value was £3,045, the value is probably £1,700. I called Rias to amend the value.

When the adviser first advised me of the new price I was surprised the price had increased, she then said 'oh I entered £17,000, I will change the value to £1,700'. She changed the value and said the price would be £213.72. I said I was really surprised the price had increased. I asked that the quote was save and emailed to me.

The adviser said 'once the quote was saved I wouldn't be able to refer back to the original quote'. Surely once a customer has asked for a requote it would be unlawful for the insurer not to save the quote.

06/07/26 I emailed Rias why the value of car is less but the cost has increase and why the adviser suggested not saving the quote reference, 3281821-1783329678 . Disappointed I have not received a reply.

October 2025 placed an order for 37 sqm Silver Grey Granite Paving Slabs. April 22nd, 2026, decided to order 5.59 sqm (10 more slabs).

Friday 24th April received a call from the delivery company, deliver arranged for Tuesday 28th April.

Tuesday 28th April call from delivery company advising ‘unfortunately can't make’ delivery rearranged for Thursday 30th.

Thursday 30th called delivery company at 2.30pm and asked when I could expect the delivery, advised ’it wasn't out for delivery, but would be an am delivery on Friday 1st May’.

Friday 1st May I called the delivery company at 1pm and was advised ‘new planner and the slabs would not be delivered’. Rearranged for Tuesday 5th May and would be 'priority' before 10am.

Tuesday 5th May received the delivery at 2pm.

When I open the pallet, I saw six of the slabs had significant variation and were not consistent.

The previous slabs all had a consistent appearance.
I was disappointed and emailed Paving Slab UK customer service with the attached photos.

PS UK stated ‘these slabs are a natural stone product, which means variations in tone, veining, and colour are inherent characteristics of granite. These differences are not flaws but part of the unique beauty of the material’.

This conflicts with the statement of description of the website…. ‘Paving features: Resource: Self-produced in overseas factory’. The definition of Self-produced means,' created, generated, or manufactured by oneself or by the entity itself, rather than a sourced externally or created by others.

PS UK, refused to replace the six slabs. Unfortunately and disappointingly, due to my situation and PS UK misleading description and the in discrepancy with the description (‘a natural stone product’ and the website description ‘self-produced in overseas factory’), my only option is to report my concerns to Trading Standards via Citizen advise; as I believe Paving Slab UK have falsely describe the Product/slabs (not matching their advertised description).

I now have to order more slabs from another company and pay to dispose of the six unusable slabs.

Given my experience I would not recommend Paving Slabs UK.

Further to PS UK comment.
They stated '.....also unlikely to guarantee a colour match (the colour match was not the problem, the problem was the inconsistency). Slabs purchased from another supplier are very unlikely to match exactly with the batch we previously supplied'.

I did order more slabs from a different supplier. The colour does match and the slabs have a consistent appearance, unlike the six unusable slabs I have.

Ordered a tap, online via a 3rd party. The tap was described as 'Sleek chrome finish with a stylish mono lever for a contemporary bathroom look.
Made from high-quality brass with corrosion-resistant chrome plating'.
The tap has a plastic spout and lever, not what I was expecting. Had I know I would have ordered a different tap.
Order number: 1061910872-A

Really disappointed with DPD delivery. I received a text message advising my delivery would be between 13.01 -14.01.

Unfortunately at 13.30 I had to go out, therefore I used the app advising 'to leave in a safe place'. I received a text confirmation.

When I returned home at 14.15, I was surprised to see both parcels had been left on the door step. Not in a safe place. I live on a busy road, where people walk and drive pass my home. Fortunately the parcels weren't stolen.

Its would seem its pointless advising on safe place as its ignored.

What a great company. When I called, I spoke to a very helpful customer service advisor.

The price for the 3 shower trays was very competitive.

Order was made pm on Monday and delivered Wednesday.

A company who provide first class customer service.

Thank you.

Banking app not available 22nd March @ 6pm. I want to look at my account and see what money I have available.

Come on Co-operative banking get your tech sorted.

24th March had an email from Trustpilot stating 'Co-operative banking ........asked for more details to better understand your experience. Just a reminder that you have 2 days left to provide more information or your review may be taken offline'.

I'm sure if they had read the other reviews they would have understood the problem.

First class customer service.

Placed an order 5pm on 20th March, ordered delivered this morning 22nd March.

I also had to cancel part of the order. Contacted via Live chat, shortly after the chat received an email confirming my order had been amended.

The refund was swiftly processed and received on 24th March

Thank you

JJD0002234334223800
Tracking:
4th March 2026, 'we have your parcel please check for updates'

12th March 2026 no updates.

Can't believe Yodel have had the parcel for over a week and not delivered.

14th March delivered. Delivery was left on the doorstep, no one knocked. But sadly this is the norm.

3pm today Banking app not working and on line banking not available.

Very poor service, hopefully it will be back to normal very soon.

5th March
That's good to hear the app and on-bank is now OK. From my experience the service was down for at least 6 hours (I checked at 9pm and both were still down).

Not great when you want to pay bills etc.

First time using InPost to send a parcel.
Found the process easy, locker posted on 27/12, delivered 29/12.
Great service.

H00D4D0137720777.
What appalling service.
Dropped my return off at the Post Office on 20th June. The tracking shows 'We've received your parcel at the ParcelShop and we'll be collecting it shortly'.
There has been no update since 20th June, I emailed, Evri customer service and have not received a reply.
I personally would never use Evri's, unfortunately this is Zalando's the preferred courier,

The item was collected by Yodel on 13th June, on 15th June tracking showed 'we have it'. It's now 21st June, tracking still shows 'we have it'.

I have tried to contact Yodel via Live chat, but unable to connect.

Hope to get my item soon. Unfortunately given my experience I wouldn't use or recommend Yodel.

As per request I have emailed you the information. I look forward to an update.

23rd June, Yodel have not emailed, me tracking still shows 'we have it'. Another email sent, fingers crossed I get an update.

24th June, had another email from Yodel Customer Excellence Team, requesting brief details of the issue. Email sent confirming the issue I was experiencing.

Later, when I got home I saw my item had been delivered.

Competitive prices, great delivery and good customer service. Thank you R&J.

Needed a Phase 1 Desktop report. Called ES on 16th October and have received the report today.
Communication and customer Service was first class.
I thought the cost of the report was fair.
Thank you ES.

The price for 5 meters of trim I required was competitive. I ordered & paid for the trim on 30th July and was advised they would call when the trims were ready and it would be about a week. As I hadn't received a call, I called on 6th August and was advised the trims were ready. The trims are covered with a white protective film.

I collected the trims and fitted the trims, once the trims were fitted I removed the protective film. It was then I noticed 2 trims was a slight different shade of black.

I called CC they agreed to replace the trims. The unfortunate thing is CC are an hours return journey away.

There was no offer as a goodwill gesture for the inconvenience. From my experience the level of customer service was unsatisfactory.

Invoice SL-35060 refers

Saturday 15th June 2024 I called and spoke to an advisor. My call was regarding a Faster Payment I had made to a wrong account. I explained the details of the Faster Payment (online) to the 1st agent who advised I needed to completed an online form. Once the call finished I went on line to look for the relevant form.
I located the form, but the form is only for debit and credit card disputes, direct debits/standing orders not for Faster payments and the note on the form advised to call TSB.
I called back, spoke to a 2nd agent who took details of the transaction. I was advised 'to expect an outcome within 20 days'.
On Wednesday 19th June I saw the payment had been credited to my account.
I found it very difficult understanding both agents as they very strong Indian accents, therefore the process was longer, as several times I had to say 'sorry I don't understand what you are saying'.
Disappointed the 1st agent didn't resolve my query.

Last year Barclays contacted us to review the account. The account was dormant (as we weren’t currently working on any projects) but had a large balance. Our companies house accounts were up to date.

I did the review online, a couple of weeks later Barclays contacted me recommending I had to call the Business team. Whilst on the call the advisor recommended, she wanted me to close the Business account straight away. I said this was convenient for me to close the account.

I then received an email saying Barclays were placing ‘Restrictions’ on the account. After several emails from Barclays Compliance team saying the Business account would be closed, Barclays giving no explanation 'why' the account would be closed.

My complaint was escalated and passed to the Executive Complaints team. Who reviewed my email/complaint and confirmed the account would not be closed.

In January 2024 I received email advising yet again I needed to review the account. Fortunately, I was speaking to a colleague who had a similar experience and had opened a new account with Allica Bank.
I contacted Allica, explained our circumstances and Allica confirmed I could open an account.

Given the balance on the account I switched and opened a current account, and a savings account where the interest is currently 3.65%.

I was customer with Barclays for over 20 years and had 3 different accounts. I have now switched all 3 accounts, to different banks.

An appalling service from Barclays.

Having heard and read the very good reviews, I called today to arrange for a new meter/connection. The call was quickly answered and advisor dealt with my enquiry swiftly.

Thank you Octopus, hopefully you will continue to provide good customer service.

An update on my experience. Sadly no longer 5 stars but 1 star.

I have building plot and need a new connection and meter installed (National Grid had installed the main connection). Based on all the positive reviews I had heard and read I decided to contact Octopus. I called on 26th February 2024 my call was quickly answered, I provided MPAN number I was advised someone from the installation team would call within 2 days.

Sadly, I didn’t receive a call I have made numerous calls and sent several emails. Each time I speak agent I am given different information. Its seems that it can take up to five weeks for an appointment. I’ve been advised the installation team receive appointments on a Friday afternoon and a Monday afternoon. I was advised to call back on Monday morning to get an appointment. I called on Monday 18th March spoke to an agent who advised he had no appointments for my area but given my previous experience when the next batch of appointments were released (Monday afternoon) he would email me the same day confirming the appointment.

Unfortunately, I didn’t receive an email. Did the agent forget or were there no appointments available?

Given my experience so far, I will not be recommending Octopus.

2nd April 2024, appointment for installation and meter booked for 8th April 2024.

My partner and I had banked with Barclays for over 20 years. One of accounts was a Business account.

Even though we had a large balance on the account Barclays wanted to close the account (no explanation given).

Fortunately we were recommended Allica. The switch was very quick.

What's great about Allica, is the accounts manager called me and when I needed to speak to the accounts manager, I could.

Long may the first class customer service last.