Caroline

Poor service. Recently UPS made 2 delivers each item valued at £100. The delivery address is an emtpy house, on both occasion the deliverys were left outside. I had a damaged item, the company I purchased the item from arranged a UPS collection on 28/02/18. I checked the tracking and there was no update on the delivery. I e-mailed UPS, who e-mailed me to say I would need to open a UPS tracer and could I call customer service. Called CS, waited 6 minutes for my call to be answered only to be advised I could not open the tracer, it had to be the company who had arranged the collection. Just wasted 10 minutes of my life. I often have DPD deliveries, you get a time slot and to date I have never had a problem.

Order 36902812
This order was for three appliances, last week I had a call stating one of the appliances was out of stock and my delivery for Thursday 15th February would be arranged for Tuesday 20th February. Today I have received an email advising the item is not stock, two appliances will be delivered on Tuesday and the out of stock appliance will be delivered on 28th February. I would not recommend using AD if you need a guarantee delivery. Very poor service.

I placed two orders for six items on 30/01, the first order was due for deliver on 02/02, the second order was due for deliver on 15/02. On 01/02 I had a call from the deliver company to say one of the three items was damaged and they would need to rearrange a delivery date. I asked why the two items could not be delivered on 02/02, this was agreed, the third item was delivered on 06/02. Re the second order I had an e-mail on 12/02 with tracking info, the order was due for delivery on 16/02, one day late. Earlier today I had a call from customer service advising one of the appliances was not in stock and would be delivered on 20/02. Rather than wait for two deliveries I agreed to have the other three items delivered on 20/02. Finger crossed I get the delivery. Having spent almost £2400, the service has been poor. If you need a guaranteed delivery date, I would not recommend this company.

I recently ordered a shower tray from DB, TNT delivered the shower tray, when I removed the packaging the shower tray was cracked/fractured. I contacted DB via eBay messaging and had a received a quick reply, a replacement shower is on the way. My contact at DB has been Sharon, she has always responded to my emails quickly and has been very efficient. Very good customer service. Thank you DB.

Looking for new door handles, SDH offered the best price for the style I wanted. Ordered seven Toledo handles. Arrived before the due delivery date, great product and very good value for money. Thank you SDH.

Found the mirror I wanted and at a great price. Ordered on 26th Dec and delivered on 28th. The delivery company tested confirming mirror was out for delivery and later confirmed a one hour time slot. I required a VAT invoice and this was e-mailed to me. The mirror was well packaged and although not yet installed I foresee no problems. My experience has been first class. Thank you MMD.

I recently used RMY, from start to finish the process was first class. I secured a tenant within 5 days and the tenant moved in on the 10th day. I can see this is the way forward for letting and selling property. Response to phone calls and emails was prompt, just how Customer service should be.

I was looking for a Warwick door, found the one on doorsworld part of worldstore group, but the door was out of stock. After searching the internet I found one on door web, I called door web as the door was also shown as out of stock. I spoke to the customer adviser on Friday 22nd and was adviced the door would be sent direct and should be with me by Friday 29th. Good news the door was delivered by 9am this morning, 1st class service from doorweb. The door was cheaper than doorsworld. The delivery company e-mailed to confirm delivery time. Very happy with the service provided.

I placed an order for an Hotpoint Fridge Freezer, competitive price. I was advised the item was out of stock and the anticipated delivery date was begining of Sept. A few days ago I received a call confirming the could be delivered on Thursday. Appliance World provided a great service.

In June, I placed an order for over £500 of radiators. I realised almost immediately that one of the radiators I had ordered was incorrect. I called Customer Service and was advised that when the delivery arrived I could refuse the radiator and would get a refund. I therefore ordered the correct radiator. When the delivery arrived the delivery driver advised he could not take back the radiator and I would need to call Cheapsuites. I called Customer Service, explained my situation and was advised if I wanted a refund I would have to pay £15 for collection. I sent an email advising how dis satisfied I was and asked for my email to be passed to a supervisor, Chris Swift responded to my email sent via Facebook, 3 times he has promised someone would call me. This has not happened. I would not use or recommend this company.
The problem was resolved, but it took almost seven weeks.