UPS Reviews 

UPS is, without a doubt, the worst delivery company I have ever dealt with.

I have a package that has been sent back and forth between your sorting facilities multiple times, and every time I contact your customer support, I receive a different explanation. The package has gone from two different sorting facilities in Germany (the country of origin), to Denmark, back to the original facility in Germany, and is now in Denmark again, where it has been sitting for several days.

One day, when I called customer support, I was told that the package would be shipped to Sweden overnight. I was informed that it had been misrouted the first time but that the issue had been corrected and it would now be sent. Today, however, I was told that since the package has once again been sitting in Denmark for over 24 hours, I should either file a compensation claim or contact the retailer who shipped the package. The retailer, in turn, simply refers me back to UPS.

There seems to be a problem every single time UPS is used as the delivery service. The experience is consistently frustrating, and the lack of accurate information and accountability makes the situation even worse.

My packages scheduled for Tuesday received an attempted delivery on Monday. I get a phonecall at work about the package that I'm not expecting, to be told that now delivery is only possible on Thursday. I then get the first e-mail on the 22nd that delivery is scheduled for the same day just for it to be immediately updated to the 23rd. No e-mails from UPS before that to inform me they are coming on Monday. It's now Thursday afternoon, no delivery in sight, no updates on tracking since 22nd, only an e-mail that rescheduling was requested for tomorrow(i didn't request it, i'm at home waiting for my package), the AI agent says it is arriving today, and fails to put me through to a human being. The AI is a piece of crap that keeps forgetting that I've responded to a question and will not connect me to a human. Absolutely abismal service. Now I'm unsure whether i can get on a train to go into town for a paid event that I'll have to cancel or will i have to do the same sitting at home tomorrow. Horrible service. Bad systems so far. Would not recommend. I can't even request a call back because the number field is too short to include phone numbers in my country...

UPS damaged a package and tossed the contents, yet they never notified me. UPS is awful.

Deliver people don't try to knock when people are home. Also your website sucks why have sign digitally but don't let you.

UPS sucks. Your employees dont care pass on the buck to someone else. Can't get through to anyone. Parcel was in their hands; it took 28hrs to be delivered. It was late.

They leave packages wherever they want to. I’m sure they didn’t come to my address and the address is correct. Left the package at a smoke shop away from my home. Second time this happens.

Instead of contacting the shipper for address confirmation, when the UPS computer finds an unverifiable address, it just decides what the address is most likely to be. WHAT STUPIDITY.

I paid for "Signature required" on delivery but when I checked the tracking# 1Z04H6884218860824 the item was left in the driveway. This was totally unacceptable and UPS makes it hard to resolve this. I'd advise shippers to beware of this service because you can't count on it being fulfilled.

UPS is trash - they gave the package to USPS for local delivery and when it arrived damaged refused to cover the damage. USPS can not process a claim because I placed the shipment with UPS.

USPS will stand behind damaged packages - but UPS is trash - avoid.

"Extremely disappointed with the
UPS delivery service in the 21225 area. The driver delivered my package to the completely wrong address because they failed to properly read the house numbers. I have already filed official claims with UPS and the retailer, but I am writing this to warn other residents in Brooklyn/Curtis Bay to watch their tracking closely. I have more packages on the way and no confidence in this driver's ability to do their job properly. Local management needs to retrain the drivers on this route immediately."I am requesting that UPS either recover my package from the incorrect address or reimburse the shipper for the full value of the package so I can receive the item I paid for.This is the second time , 3 pair of tennis was delivered to a wrong address and the person kept them , I am frustrated with UPS drivers for my route.

What a half assed delivery company this is. Unable to deliver while I am home, how in the world? Seriously though, one star is too much

UPS (NORWAY) has not once delivered to my house. I have made an effort to stay at home for the deliveries, taking time off from work etc. But every time they send a message saying that they were unable to deliver and that i have to go to a pickup place. It has finally dawned on me that they never try to deliver, they just want to cut expenses by taking all packages straight to the deleievy point.

Order the product from Trodo.com they do you not inform you in any way of import fees to the US until you click on a tracking number link that takes you to UPS then your hit with import fees then UPS will not let you cancel the delivery will not let you return to sender will not let you do anything until the package reaches its destination and you are charged then only and only then do they initiate the return which I found out only after calling again after the first person told me that it was canceled and being returned then nothing changed in the status, he completely lied to me. I will never have anything to do with UPS ever again.

Dealing with UPS is like dealing with a third world country government department. Every employees is non-commital and unwilling to help or understand the issue being faced by the caller. When you present them with all the facts and corner them, they either ask the caller to email another department (which also responds by passing the buck to someone else) or call some other day while you're racing against time.

Yesterday I had a delivery that I had to sign for and was home for the time frame I needed to be. I looked at tracking number and it said that they had tried to deliver and no one home. I reached out to the 800 number and told them the problem. Someone called me from Tampa number and told me he was too far to come back. I was very upset because I wasted my whole afternoon waiting for a delivery I had to sign for. I was given a number today to call and see what time driver would be there. They said same time as yesterday. I called back at 2:30 and person on phone actually got with driver and he said would be at my house at 5. Well closer to 6 he shows up. Rang doorbell and turned around to walk away. I told him coming through garage. He didn’t even give me time to get to door. Your drivers need to give more time for someone to get to the door. I will be filing a complaint with corporate.

The only reason you got two stars was because of the two ladies on the phone who helped me. UPS is not what it used to be. Very sad and disappointing

UPS drivers are slack and makes it difficult for the customer just because they choose to be lazy as if we chose their job for them. I wish I could give no stars. Conflicted information is given when calling. They really don’t care anymore. I hate when a package is delivered by them.

i hate you so much. everytime i order package from ups, they like to take forever to deliver the package and deliver it late as-well. they like to constantly delay your your package and then not update what date it comes, their a sorry excuse for a postal company and usps mogs them. i hate you so much ups.

I ordered an item for my fiancé order number ending 3867. After spending near 5k for an engagement ring that I needed for tomorrow and was assured based off 2 day delivery that I would have it yesterday, I’m now being told by both Zales and UPS that the item will be delivered today but it hasn’t moved since July 18th from a ups depot in Kentucky. Both Zales and UPS has no remorse/ regard for this problem and pretty much told me oh well and to file a report which can’t be done until tomorrow. Well the engagement party is tonight. Very disappointed with the care and the help I am receiving from a company I chose to share a life moment with.

Arguably the worst shipping company out there they don’t follow instructions then claim there was “no access” to my building even after I’ve called to put instructions over 5 times they only attempt delivery once then drop it off at a local access point which I can’t go to because I’m disabled and can’t drive so delivery is usually convenient to me

they cant even change the address.
Dont use this service.