Jason

If you want to know the companies reputation of the product your buying, Trustpilot is the go to.

I purchased the tyre changer and wheel balancer kit. The price changed significantly (from £181 to £143 on last check).
However the tyre changer was very badly made. When the wheel stop pin is in place the locating pad would not fit in place with a standard 17" wheel. Also one of the welds was broken. The unit has great potential but is poorly designed and manufactured.

The return process is impossible. This you will see time and time again. This is the worst part of the company. Very deceptive.

Sync alarm system is useless.
It's very unreliable. In the years I have had system I have had to replace the siren 3 times (this latest siren fault is with an alarm siren purchased in January 2025). The door contacts can randomly have battery problems (changing batteries usually result in some of the tabs breaking so need complete replacement ). PIR sensors and keypad have been fine.

The alarm as I stated is very unreliable and they took away the text message alert and replaced it with an email alert on alarm being triggered which is stupid. Also keeps signing me out of the phone app.

After putting up with this system for many years it's time to get rid of it and find another manufacturer which will hopefully be more reliable.

Used VisorShop for some items, especially good on tyre prices. Quick delivery, never no issues.

Excellent communications and updates. Very fast delivery.

Still waiting 2 weeks later for my DJ controller to arrive.

Item was shown in stock (low) but after payment informed controller will be delivered when back in stock, that was 2 weeks ago.

No replies from them. AVOID

Though the Nissan Skyline drive was advertised at various circuits including Brands Hatch I tried booking that location only to be told that circuit was not available to book last year for the car so extended the ticket for another 12 months in the hope that this year was available but Dunsfold was the nearest location, Wasn't prepared to travel 2 hours each way for 3 laps in a car which would of lasted 5 minutes. Customer support is non existent.

Was given a gift for a Nissan Skyline drive last year which was to be done at Brands Hatch. On trying to book a date last year was told by Everyman Racing that they don't bring the car to Brands Hatch (though it was available as a purchase when originally booked).
After the useless support by Red Letter Days and Everyman racing I was able to extend the ticket for another 12 months for £20 hoping that the experience was available at Brands Hatch or Lydden Hill but no, still unable to book. Nearest available circuit was Dunsfield which would of meant a 2 hour drive each way for 3 laps in a car.

Edited from 1 star to 3 stars as they have offer me a credit voucher to use for another experience

My go to company for most of my electronic gear. Very competitive on prices, next day delivery in most cases. Very trustworthy.

It use to be easy. You now need a rocket science degree to be able to upload music through their software. Their customer support is so unhelpful. Plenty of other distributors out there that are far better and easier to use with better royalty payments to you.

App Store is corrupt. I purchased a Album Cover maker from TAD (another corrupt Australian company) and several months after purchasing plus then also recently paying for all the premium features, the app was taken down by the company and no longer ceased to exist.

Apple was not interested in helping at all, did not even reply to my messages apart from a link to terms and conditions stating NO REFUNDS

I have never used the app store since as it's obvious anyone can setup an app that you may have to pay for and include premium features and then pull it leaving you out of pocket and nothing to show for it all overseen by Apple.

They use a Broker called Waveney who in turn direct you to Markerstudy using Zenith Underwriters and do not represent you properly and are impossible to contact. Towergate were of no help when I told them the issues I were having with Markerstudy (see separate reviews on here) you will see they have one of the worse ratings here. Date of experience was October 2021

Don't represent you in an insurance claim despite dashcam footage showing the other driver to be at fault and lying about the incident. Impossible to get hold of via phone.

I thought the price was too good to be real on a Canon Mirrorless camera (£130 cheaper than anywhere else). Took a gamble though I had PayPal protection.

Nothing to worry about at all. Camera was delivered within two days and brand new as described.

Will use them much more often. 10/10

I've increased my rating from 1 star to 3 stars based on their reply. Need to add that Zenith and Markerstudy part of WaterTower Insurance (see on here for thousands of bad reviews) were non existent in dealing with my claim which Bennetts do not take into account.

Claim to be friendly motorbike specialists but are anything but. They used a no fault accident in my car nearly 2 years previously ( I was not the driver) and stripped my 20 years plus motorcycle NCD insurance away from me. BEMOTO were not bothered, I should of stuck with them instead of these frauds.

Six months later I am still waiting for the back protector for a Rukka Kalix 2 jacket. I have already paid for protector with Sportsbike Shop. The communication from Rukka is poor and they will not accept responsibility for their supply issues. First and last time I will buy a Rukka. To also add, it took 5 months to get the chest pads.

Went to Sevenoaks branch to have four fitted tyres that I ordered online. Everything went well until I got home and on checking around the car noticed that the valve caps were missing on the offside wheels and on checking the torque as a safety precaution which is recommended my torque wrench was still clicking at 200NM meaning they were overtightened by a large amount. Sloppy

Absolutely rubbish. The instructions are terrible, too basic and not at all clear on the connections or wiring process.
The customer service is non existent and actually comes over as quite arrogant and rude.

Do not waste your money this product or company, buy a Motogadget, you get what you pay for and great customer service and help.

They don't actually stock them. Ordered some last week, fitting arranged for today, centre called me this morning to say tyres have not arrived and will not be in stock for foreseeable future. Took the afternoon off work to have these fitted but according to ATS this is normal practice to order tyres and arrange fitment not knowing if the tyres are available. What a sham, no different to a drop shipping service which is banned on many many platforms. Will never use this rubbish lot again.

Update 1 week later
Their contact centre are arrogant and rude, they think it's also acceptable to take orders, payment, a booking date but cancel it as it's in their terms and conditions.

Complaints team have not contacted me after filing a complaint online.

Also I have still not yet been refunded my £255 payment.

Hope this lot go out of business soon due to their irresponsible and arrogant attitude.

Rubbish, bought the hive coloured lights, motion sensors and 360 hub.
The 360 broke within a year, faulty USB connector so replaced with standard WIFI hub.
However the connection between all these units is very unreliable. When you want the lights to switch on when motion is registered nothing happens.
Very inconsistent after 3 years of use, I should of bought the Phillips Hue system my brother has, performs faultlessly