MOTEA Reviews 

I purchased the tyre changer and wheel balancer kit. The price changed significantly (from £181 to £143 on last check).
However the tyre changer was very badly made. When the wheel stop pin is in place the locating pad would not fit in place with a standard 17" wheel. Also one of the welds was broken. The unit has great potential but is poorly designed and manufactured.

The return process is impossible. This you will see time and time again. This is the worst part of the company. Very deceptive.

Missing items from delivery.
Website doesn't process returns form.
No other way to contact them.
I'm contacting my bank for fraud.
Avoid.

I ordered two items on August 3rd. The website indicated that they could be shipped within 1–3 days. As of September 3rd, I still haven't received them.

Super business to deal with, from order to prompt delivery!

Absolutely unacceptable. Wasted almost a month of my time.

I ordered a desk and waited almost an entire month for it, believing throughout that my order was being processed and that the desk would eventually arrive.

Then, after making me wait all this time, the company simply cancelled my order and told me that the desk is “no longer available.” Apparently, they will send me a refund.

A refund does not solve the problem.

If the desk was unavailable, why did it take almost a month to tell me? This should have been communicated much earlier. I could have ordered the same type of desk from another company and already had it by now.

Instead, I wasted nearly a month waiting for an order that was never going to arrive, only to be told at the end that it had been cancelled.

This is an incredibly frustrating and disappointing way to treat customers. Taking an order, keeping the customer waiting for weeks and then cancelling it because the item is no longer available is simply unanccetable. Hopefully sending me refund will not take another month.
I would strongly recommend thinking twice before ordering from this company if you actually need your order within a reasonable timeframe.

Parts are of higher quality. Price vs quality ratio is very good. Many products have assembly instructions but Some products doesn’t have assembly instructions which should be provided along with pictorial instructions to make it easier for the beginners.

Thank you very much for motea service , all spear part what I bought for my Harley Davidson are fitting well and saling is correct price

I am beyond appalled by the item I received and the non-existent customer service that followed. I paid for a brand-new backpack, but what arrived was a damaged, filthy, and extremely smelly bag. It is painfully obvious that this item was heavily used, torn, and completely ruined before being shoved into a box and shipped to me. Receiving something in such an execrable state is unacceptable.
To make matters worse, returning this biohazard is nearly impossible due to absurd bureaucracy:
Invalid Phone Number: The platform directs you to call a specific phone number to arrange a return pickup with UPS. That number is completely invalid and does not work.
Broken Return Form: I spent time filling out their lengthy online return form, only to get an error message at the final step telling me to "try again later."
Blocked Returns: When I attempted to submit the form again, the system marked the item as no longer eligible for return.
Zero Customer Support: There is no contact address, no email, and no phone number anywhere on their site to reach an actual human being for help.
This entire operation feels like a total scam. They send you somebody else's garbage and then deliberately break their return process so you get stuck with it. This is peak bureaucratic, terrible service from a classic trash German business. Save your time and money—do not buy anything from them.

Fits exactly. Bigger window, better protection from rain.

Everything perfect

Misleading- ordered what was shown in pictures at 2 side panniers and brackets but order only had 1 mounting bracket delivered.
Over £100 to order a second bracket, so I'll be returning order

I did not receive my order! UPS sent my order to germany, spain ,portugal, france and then back to sender and I never got my order! Im still waiting on the refund too!!

I ordered a windshield 5 months ago!!! It's a shame!!! I sponsored with 77 euros for 5 months, how can you collect money on a product that you don't have in stock? What a mess of a store!!!

The add was missguiding. Not a product like described. Was described as full aluminium mirror, was 90+% plastic..
Also low quality product.

Excellent service.. ordered 2 items.. prompted postage... wasn't happy with one item...my fault.... customer service great all round... would certainly keep using there shop

Ordered a set of handle bar end mirrors on the 3rd of August. Notting not even a reply for weeks. They got paid from my account from the 4th of August.... have sent several emails and got reply saying will be dealt with in 2 to 3 days. Problem is there customer service is crap ai.so the is no service realy. Now I cant get my money back or even a proper reply. Do not buy from this company
It's total crap...
The don't give a sh.. once they have your money..... Update 26th August a real person email me. They are sending back my payment. It never sices to amaze me. Calling out bad service on trust polit and all of a sudden progress. Thanks trustpolit

Looks good product and fast shipping though haven't tried it out yet