Becky

I needed to return an item and the refund was processed without any fuss. That they use Next helps with collection and returns. Great quality, and sizing is pretty consistent.

Buttery-soft leggings and shorts. Wash well. Fast delivery. Always updating their designs. I must have over ten pairs of leggings now. Long live Llama!

I love shopping here. The delivery is speedy, and the shoes are reliably comfy and sized consistently. I wear these sandals straight out of the box for hours on end, walking around London in work and even on the beach yesterday. They are solid and look good. 100% recommend Heavenly Feet!

I wish I'd found this company years ago when I had a cosmetic treatment on my eyelids that damaged them permanently. They flared up again a few days ago and I applied the Restoration Serum to them, which I'd bought has a sample to try out, in case a flare up occurred. My skin didn't just lose the redness, it looked the most calm it has looked in ages. Just about to start the Firming Eye Cream which I have high hopes for. I think the pricing is fair for their products, as they clearly don't cut any corners. Recommended to anyone who needs a solution to temperamental skin!

I have been with Plusnet from one property to another for about 14 years, and before that Madasafish for about 8 years (the latter became the former).
So loyalty was something I'd expected to be honoured as they moved me (and many others) last month to EE for broadband and landline without any option. The letters stating I was 'leaving' them, when I had no choice in the matter were pretty annoying, and the changeover date involved an hour on a call to a (very helpful) EE technician,
Then setting up all my equipment with the new EE logins took hours.
So all in all, a massive inconvenience.
Then, to my surprise, Plusnet sent me a bill for one day's service after the changeover. There shouldn't have been any crossover as I'd done all the set up as described once they turned off Plusnet and EE came live that morning.
I hadn't decided to leave them, they decided to move me onto EE (this point I feel aggrieved to labour).
Plusnet said I couldn't be refunded but advised me to cancel the DD and then expect a debt agency to contact me.
Anything under £10 is apparently null and void to this debt company, but why I have been put in this position when I didn't even want to leave them in the first place has left a bitter taste in my mouth.
Charging a loyal customer a paultry amount (£1.48!) for the one day changeover that was put on them is a very poor. And that it can't be refunded takes the biscuit!

Dreadful experience.
Ordered Monday 9th March - still no delivery.
I have had four emails and calls, telling me lies about when our rug will be delivered.
We are now in week four , and every time I hear from them, I am promised (the word promised has been used) delivery 'next week' and the next week, I get another communication saying the same thing.
There is no reason, it's just lip service.
I would never, ever go near this company again, and have since asked for a refund.
CFS - I can give you dates, names, a call log and email receipts showing proof of all of the above.
If I don't get a refund in three days, I will be taking this further.
A disgrace - I wish I had ordered from loverugs or another company who were more expensive but I know would deliver. The 10% off enticement is not worth the empty promises, the lies and let down I've experienced with this company.

Over the moon with our bamboo roll. Delivery was fast, well packaged and not one reed of the 4m wide roll was damaged. Will order another one soon!

I was sent the wrong product as part of a larger order, but the issue was rectified by customer service in under a day, and I appreciated it.

I only went in to ask about the cost of replating a ring.. There were no staff visible, so I asked a woman in glasses, maybe in her 60s, if she could help me. She said 'I'm not allowed to serve people', in a curt way. So I asked her if there was anyone who would serve me and she said 'all the assistants are busy serving OTHER customers' and turned back to whatever she was doing. I was left agog! Sooo rude. I'll never return to that store, and gave my business to another independent jewellers at Bluewater instead.
No wonder this woman wasn't allowed to serve - they'd have no customers if she did. Awful!

Stunning jewellery, beautifully packaged no matter how small the purchase.

Stunning jewellery, delivered in secure packaging. The jewellery bags & boxes are little works of art in themselves!

Superb purchase and delivery experience. I didn't appreciate being hounded by AO for D&G insurance sales BEFORE I had even taken delivery. The woman then cut me off when I politely told her I wasn't interested. Rude.

I was very impressed with the next day delivery, and the discount I had for my NuFace Mini!

I am amazed to see how many good reviews this company has. First of all, when a package is delivered, it would be great to know where. 'left in a secure location' - but where? That's one package that never turned up. And a huge office buiding that the courier 'couldn't find' therefore cancelling that delivery. I dread it when I've found someone has used Hermes. Their website is DREADFUL - you can't chat online, you can't even get through to anyone on the phone because they appear to only want you to use the website. Really really can't dig Hermes at all!

Had two very pleasant chats with Sean / Shaun (!).
He was polite, helpful, friendly and no-nonsense.
Real pleasure to talk to someone who loves what they do, clearly, on the end of a helpline these days!