JK

Jimmy Koene

United Kingdom

Reviews

Review of Elgiganten


Rated 1 out of 5 stars

Good shop, terrible service

The service in shops is great so long as you are planning to spend money, but if you need support with anything, they will make it as hard, expensive, and unpleasant as possible. Truly dissapointing.

Shops have a good selection, but I'll just browse from now on and buy elsewhere where they do respect customers.

5 July 2026
Unprompted review

Review of HUGO BOSS


Rated 1 out of 5 stars

Terrible quality and service

The price and quality at Hugo Boss is all off. They charge premium prices, but the quality does not match. Out of the 10 items I bought, almost half have become unusable.
Customer service is also absolutely terrible if anything goes wrong.
After this experience, I will never go back.

1 October 2025
Unprompted review

Review of Coinbase


Rated 1 out of 5 stars

Worst customer service ever

I have never interacted with a company with customer service this bad. There is no way to reach them by email, only via a web chat where it can take up to 4 hours to talk to someone. To make things even worse, if you don't send a message every 5 minutes, the chat times out and closes. This continues even when you get through to an agent who sometimes needs more than 5 minutes to investigate something.

Even if you get through to an agent, good luck actually getting any help. During my last interaction I was straight up lied to.

I want to connect my PayPal so I can buy and sell Bitcoin, but it appears they do not want my money.

27 January 2025
Unprompted review

Reply from Coinbase

Hi There,

We're sorry to hear that you're experiencing these access issues on your account.

We have followed up with you via case 22460786.

Please reply directly to our email if you need any further assistance.

Kind regards,
Coinbase Support

Review of easyJet


Rated 1 out of 5 stars

Unrealistic schedules cause delays without compensation

easyJet is fine to fly with if you are flying before 10 in the morning. Any time after that, they should be avoided at all costs.

Their flight schedules are impossible to complete with even the slightest delay. If a flight in the afternoon is delayed by as little as 30 minutes, it could cause a flight to be cancelled in the evening. According to airport staff at Schiphol Airport, they have to deal with flight cancellations due to this very reason on a weekly basis.

To make things even better, they will always find an excuse somewhere or other to avoid paying the compensation they are legally required to.

If you like getting stuck at an airport due to bad planning, fly with easyJet. If you prefer taking your flight on time, avoid them.

3 January 2025
Unprompted review

Reply from easyJet

Hi Jimmy
Thanks for your review. I'm sorry to hear that you're unhappy with your experience. I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services. If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com. We'd love to hear from you.

Ashleigh
easyJet Customer Services

Review of Fitness24seven


Rated 1 out of 5 stars

Will try and scam you

The gyms of Fitness24seven are nice and the staff in them is very friendly.

Sadly, on an organisational and financial level, they will try and scam you.
They will gladly have you pay for a monthly and yearly membership at the same time.
They will not answer your support questions.
They will happily charge you interest while waiting for support questions to be answered.
They will do their best to get as much money out of you as possible, for as little work as possible.
They will do the absolute minimum to be legal in Sweden (if even that) and not a hair more.

It is unfortunate they are so common and I feel bad for the good people working at this horrible business.

10 January 2025
Unprompted review

Review of Ticketmaster

Review of Send My Bag


Rated 1 out of 5 stars

Avoid at all cost

If you have anything fragile or an item you care about, avoid using this service at any cost. They broke a lot of the things I shipped with them, blaming me for the damages and not compensating for them even though I had packed things securely.

11 December 2022
Unprompted review

Reply from Send My Bag

Hi Jimmy, thank you for your review. I'm sorry to hear that your shipment has arrived damaged and I apologise for the inconvenience caused.

All shipments are handled with care however, as items will travel on automated belts and through sorting machines, it is important that your shipment is adequately protected for transit. I have reached out to you through Trust Pilot to request your order ID, if you can respond with this information, I will be more than happy to review this for you. Many thanks, Nikiita - Send My Bag

Review of DX


Rated 1 out of 5 stars

Terribly rude delivery driver

Terribly rude delivery driver, couldn't find my building, and couldn't be bothered to bring it to my door. First and last time using this company if I can help it.

20 October 2022
Unprompted review

Reply from DX

Good Afternoon. I apologise for the unfortunate experience with DX and you are also not in receipt of your requested delivery package. Please message our social team on social@dxdelivery.com with your DX tracking reference and full delivery address. We will ensure this is looked into. Thanks Alim

Review of Currys


Rated 1 out of 5 stars

Terrible customer support

Great when everything works, but absolutely terrible customer support which just refers you round in circles between different departments.
The product I bought also had false advertising on the website.

19 July 2022
Unprompted review

Reply from Currys

Hi Jimmy, it is disappointing to learn that you have been left feeling this way, please accept my apologies for any inconvenience caused. If you still require assistance here, please contact us at letusknow@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR110727. Thanks – Ryan

Review of JACK & JONES Online Shop


Rated 2 out of 5 stars

Terrible delivery and service

The clothes are good quality, but the delivery and service are abysmal. You would really expect better given how expensive they are.

4 June 2022
Unprompted review

Reply from JACK & JONES Online Shop

Hello Jimmy, 

Thank you for taking the time to write a review about us. 
We are happy to hear that you appreciate the quality of our clothes! 
Sorry to hear that are not as happy with the delivery and service. We are doing our best to give you the best service and the quickest deliveries. 

Thank you again for your feedback! 

Best regards,
BESTSELLER online shops
Customer Operations

Review of EDF


Rated 2 out of 5 stars

Predatory

Friendly staff and decent prices, but also predatory. It's not okay (and shouldn't be legal) to send people an email about a new tariff with an instant sign-up button before even showing the price and details associated with it.

19 February 2022
Unprompted review

Reply from EDF

Hi Jimmy, I'm sorry to hear you're unhappy with our instant tariff sign up option. If you require any further assistance with this, please send us your details via SMS to 07480739363. Thanks

Review of HostGator


Rated 1 out of 5 stars

A broken mess

I purchased a 3-year shared plan with Hostgator because it seemed to do what I needed and was nice and cheap. I guess you get what you pay for because the website is consistently broken when I check it and support is absolutely clueless and slow.

I personally will not be renewing and would suggest going with another provider.

10 January 2022
Unprompted review

Reply from HostGator

Hey Jimmy,

We would love to help out here. We have reached out asking for more information so we can better assist.

DJ
Customer Advocate at HostGator

Review of Versio


Rated 2 out of 5 stars

Ridiculous prices

I've never had any problems with Versio itself, but their pricing is ridiculous. Last year they doubled the price for the same service and this year the price went from 33 to 73 euros all because they know most people won't bother with the effort of switching.

2 September 2021
Unprompted review

Review of Allekabels.nl

Review of Laptops Direct


Rated 1 out of 5 stars

Scam

I ordered something urgently with next-day delivery and got sent the wrong product. Contacting them about this has been taking forever. After a back and forth taking several days, I was informed the product I ordered was not in stock, and I as purposefully sent the wrong product, which is completely incompatible with what I ordered. An absolute scam.


They even continued selling the product on their website while telling me the product was not in stock, sending more people a cheaper, worse, and incompatible product.

12 April 2021
Unprompted review

Reply from Laptops Direct

Hello Jimmy Koene,
Thank you for sharing your experience. I am really sorry to hear that your item is not as advised and for any inconvenience this may have caused you.
I can see our customer service has raised a case for you and your dedicated case manager will be in touch to discuss the next steps and find a mutual resolution with you.
Please be assured this is not our usual standard service and we will be taking every precaution to make sure this doesn’t happen again.
Please accept our sincere apologies for any inconvenience caused by this.
Kind regards,
Jon
Customer Experience Team

Review of Eatfruit

Review of Yodel by InPost


Rated 1 out of 5 stars

Lost several packages & sometimes uses…

Lost several packages & sometimes uses the wrong address (even though it was put incorrectly).

29 September 2019
Unprompted review

Reply from Yodel by InPost

Hi, I am sorry to hear of your experience so far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number and a link to the review? Thank you, Yodel Social Media Team.

Review of NOW TV


Rated 5 out of 5 stars

Excellent customer support

Unfortunately, there were many problems during setup which were entirely out of Now TVs control, but the customer support was consistently fast, friendly and helpful.

16 January 2019
Unprompted review

Review of Openreach


Rated 1 out of 5 stars

Multiple missed appointments

Multiple missed appointments. Not following instructions for an appointment. Rude and useless customer support. Inability to actually install the broadband line. Avoid at all cost.

16 January 2019
Unprompted review

Review of SpareRoom