CUSTOMER SERVICE DEPARTMENT LET THE COMPANY DOWN
THIS IS A REVIEW OF ALIEXPRESS CUSTOMER SERVICES ONLY.
I have been purchasing from AliExpress for several years and have spent a considerable amount of money with them. I would say 97% of the time, I have been satisfied with the products I have received, and if there have been any issues, they have been resolved quickly and easily. HOWEVER. I recently had an issue whereby I feel I could have saved £5.38 on shipping fees if their ordering system hadn't split the items I bought from 1 seller into 2 orders. I wasn't asking for a refund; I simply wanted them to be aware, and for them to understand why I was annoyed, and to make my point.
This is where AliExpress Customer Services Department have seriously let their company down.
I emailed and explained what had happened, and from the reply, it was clear that they had not understood what I was trying to point out to them. So, I emailed again, and again the reply was virtually the same as the first time. This went on for a total of 5 emails from me, each time I explained my issue in simpler terms. Every one of their replies was virtually the same, with just some of the wording altering each time.
So, either AliExpress customer services don't really exist, and these replies are coming from an automated system, or they simply do not understand English, because I think even a 5 year old could have understood what I was complaining about! OR, are they just playing "dumb" to brush complaints under the carpet, hoping that customers will just shut up?
There is one thing for sure, they will not acknowledge or reply to this review, thats for sure.
9 June 2025
Unprompted review