Fleurop AG Reviews 

Honestly.. an absolutely superb service! The flowers were amazing and beautiful! The teddy bear was soft and very cuddly, the chocolates tasted amazing and the prosecco was a perfect finish.They were delivered by a very nice person in a suit which made it even more special. THankyou!!

Order number: F026182414. Order booked at 0100hrs 31 october 2026 and didnt arrive at all.
Express delivery never arrived.
If on a saturday in a calm town you cannot do express deliveries on time then pls refrain from offering it to the customers. Almost every express delivery review I see here is 1 star and unfulfilled. Please connect with me via email to discuss refund or other options as this has caused me great grief.
All my information is available in the order ID.
Theres also no tracking or customer support available. Pls improve your services.

Once again a very prompt and timely delivery plus the quality of the flowers was excellent

Terrible experience. Did not deliver the flowers, sent me a mail that they tried but no phone calls, no attempt. Told me they wouldn't give me a refund. PayPal case is open now and they wanted extra money for another attempt when everything looks like the didn't even try the first time. Recommendation: stay as far away as possible.

The items came in a timely manner and well packaged. Any damage to boxes of items was said before hand so no surprises. I love that I got items at a steal of a price.

I was charged eur 50 for a flower bouquet that was never delivered . Scnsdlis.

A user - friendly website and excellent choice of flower arrangements and gifts.

The delivery was made on time and the flowers were beautiful they were really appreciated. All round an excellent experience. Thank you.

Worst customer service ever - I ordered flowers for delivery in Germany on Monday 14th September for a special occasion. We are now end of day on Thursday 17th of September and still no sign of the flowers and worst than that I have sent multiple emails to complain to their customer service and have not received one single response…basically paid 100 euros for flowers that were never delivered and no response from their customer service. I think this company is just a scam and if they are not then here is my order number 81493814 and they can prove me wrong

Paid for express delivery. Flowers never arrived. Fleurop's response to my formal complaint: a €10 voucher as compensation for a completely undelivered order. When I rejected this and demanded a full refund, all further communication stopped – nothing but automated acknowledgements, no substantive reply.

If you need flowers delivered on a specific date, do not rely on Fleurop. They charge the express premium, fail to deliver, and their customer service is incapable of handling complaints. I have formally withdrawn from the contract and demanded a full refund - took them another 24 hours to reply with an automatic response and refund confirmation. Let's see how long I'll need to wait for my money.

Wunderbar 💯

My original order unfortunately did not go as planned. The flowers were not delivered as arranged, and the communication around the delivery was initially very disappointing.

However, I have to say that Fleurop’s customer service, and particularly their complaints team, dealt with the situation exceptionally well. They acknowledged that the error was on their side, took responsibility, reimbursed me, and even offered an additional €10 voucher as an apology.

The flowers have now arrived and my mother was absolutely delighted with them — although, understandably, after four days they were not quite as fresh as they would have been if they had been delivered on time.

What really matters to me is that Fleurop took responsibility and resolved the problem fairly and professionally.

So, despite the initial problems, I would definitely use Fleurop again and would be happy to recommend them based on how well they handled my complaint.

In the end, a very positive outcome! 🌷😊

In my case, worse than a scam. Took the money, confirmed the order and then cancelled it in an important moment due to lack of coverage (but too late for me to be able to rectify the situation and find another supplier). Better rely on some of the other popular websites who tell you in advance whether they have coverage.

Top service

I placed an order at 12h30, and the flowers were delivered at 13h15 the same day. Just incredible !
The bouquet was exactly like on the picture, with fresh flowers. The ordering experience was fast and easy, and I have been informed real time on the status of my order. I truly recommend and congratulate them for being so fast

I placed an order and requested cancellation by email only 7 minutes later. There was no cancellation option available in my account, so I contacted customer support immediately.

Fleurop refused my request, claiming that the order had already been handed over to DHL and therefore could no longer be cancelled.

However, the DHL tracking information only showed the first shipment events the following day. I asked Fleurop to provide the exact time the shipment was actually handed over to DHL, but they did not provide this information.

I found the customer service unhelpful and received mostly standard replies instead of a clear explanation. The matter is now being reviewed through Klarna.

I hope Fleurop improves its cancellation process and provides customers with transparent information about the actual shipping timeline.

Did not deliver flowers. Paid and never received. Should have been left at doorstep as a birthday surprise they literally rang once and when no one was home took it back asking for more cash and pressuring customers. Birthday surprise ruined. Never again.

Ordered flowers for a birthday. Received a confirmation email and payment was processed swiftly. On the confirmed day of delivery, I waited for the delivery confirmation email which never arrived. After I heard that no flowers had been delivered, I requested a refund via the contact form and Fleurop replied quickly confirming the refund incl. the comment that “delivery of flowers for the region is currently not possible” - but why did they offer and commit to a delivery (incl taking the payment) if there is no delivery possible?
Yes the refund was confirmed quickly but I missed a birthday which is a real shame because it was too late to look for alternatives then. As you need to trust a confirmed order will be processed, I will not take the risk again with this company.

Received flowers was not the same I have ordered. I picked beautiful white roses bouquet and the one received was not even close.