Fleurop AG Reviews 

I had a very disappointing experience with Fleurop and would not use this service again.

First, I later realized that their prices are significantly higher compared to other flower delivery services. I accepted the price because this delivery was very important to me and I expected reliable service.

I provided the exact delivery date, recipient name, and mobile number because the flowers were meant to arrive on a very special day — the day my cousin returned home from chemotherapy. Unfortunately, at the end of the day I received an email saying that delivery had failed because nobody was home.

The frustrating part is that they apparently did not even try calling the recipient, despite having the phone number. On top of that, I was then charged an additional 9 Euros for a second delivery attempt.

What made the situation even worse was the lack of customer support. I could not easily reach anyone to discuss the issue or make a complaint. I also discovered that the order was handled through an external partner rather than directly by Fleurop, which was not what I expected.

In the end, the flowers arrived 3 days late, completely missing the important occasion they were intended for.

I understand that delivery issues can happen, but poor communication, extra charges, and the inability to reach support made this a very frustrating experience.

Absolutely disappointing service from Fleurop.

I ordered flowers on May 9th for Mother’s Day with guaranteed next-day delivery. The flowers were never delivered. Instead, I was told that nobody was home and that the neighbors were also unavailable. This is simply false my mother was home the entire day on Mother’s Day.

I was then forced to pay again for another delivery attempt. That second delivery was never made either. After that, I was informed that the flowers had been left at the door, which is also completely untrue. Nothing was delivered.

What makes this even more disappointing is that this was a Mother’s Day gift with emotional value, ordered well in advance specifically to avoid issues like this. Instead of receiving support or a proper solution, I only received contradictory excuses and extremely poor customer service.

I feel completely let down as a customer and I am still waiting for a full refund. This level of service is unacceptable, and based on my experience, I cannot recommend Fleurop at all.

Super easy ordering, great collection of add-ons with good pricing. Fast delivery. Recommended!

Fast and easy. Userfrendly interface

I’m extremely disappointed with this service. The bouquet that was delivered bears no resemblance to the one shown in the shop. I chose a beautiful spring arrangement, but what arrived looked like a random assortment of mismatched flowers and leaves.

The quality is noticeably lower than advertised, and the arrangement itself is poorly done—flowers are cut at uneven lengths, making it look messy rather than like a proper bouquet.

Instead of bringing joy as a gift, this bouquet was honestly embarrassing to give. I expected something thoughtful and well-arranged, but received something that feels careless and far below standard.

I would not order from this service again.

Did not deliver flowers and did not give a refund

Wow!!. Ordering is very easy. Thank you so much!!

On February 14th, my boyfriend placed an order (F025216501/80430574). Shortly afterward, he received an email confirming that the delivery would arrive the same day, before 8:00 p.m., in the Frankfurt city center area.
However, the flowers and the card never arrived.
At 8:47 p.m., he received an email stating that the delivery was not possible and asking whether he wished to schedule a second attempt. He chose this option and paid an additional €7.95. After making this payment, he did not receive any further communication with a new expected delivery date.
In total, he spent €73.39 and received nothing in return.
This experience unfortunately ruined our Valentine’s Day. I was home the entire day on the 14th, 15th, and 16th of February, and at no point did anyone ring the bell or call my phone number for instructions or clarification on how to proceed.
We kindly ask that you look into our case, especially considering that many other customers appear to have faced similar issues. We have already reached out to customer service, but we have not received any response. Since the service was not provided, we believe we should be entitled to a full refund.

UPDATE: The delivery arrived four days late, in poor condition, and without the chocolates that were part of the order. The card included was not as described—it was simply a piece of paper with a printed message taped onto it. Fortunately, we were able to reach customer support, who agreed to issue a full refund for the order.

The worst service ever; I ordered flowers for a surprise and they did not delivered the item; they left the flowers in a postfiliale (I mean, flowers!!!!) and in the email they wrote I could have picked them up the day after (no sense anymore). Then I wrote to customer service and they wanted to fix the situation with a 10% voucher on a following purchase…

Guys do not order stuff from this company!!!!!!

Flower delivery was 4 days late. Will never order from them again.

Flowers and delivery were good
But the price?!? A complete ripoff

Update : They deliver it timely this time flowers was beautiful as it is shown in picture. Also refunded me extr charges for the delivery

I ordered a Christmas bouquet that included all sorts of ornaments, dried oranges, cinnamon sticks and pine cones. What arrived was 13 red roses and some evergreen leaves. I have no idea how they can promise something that doesn’t exist. This was a €100 mistake I won’t make again.

Ordered flowers for my mother birthday. Never got delivered, extremely disappointing. An embarassment to disappoint my mother like this. They did not even bother to find a way to try to make up for it. Horrible, never again

What a joke! The delivered flowers looked NOTHING like what I ordered. They looked like a broom shoved in a box. This company is a total scam. Stay away.

They didn’t deliver what I order in fact it was a horrible flower looks very old because they delivered 3 days after my order! The first day even if revise delivery adress they still tried the first one even though I paid extra 7-8 euros and second day no news and 3rd day something delivered and was not even close what I ordered. Do not bother to choose L or XL they deliver 3 flower so it is a big fraud that I spend 70 euros for old looking 3 flower which has no similarity with picture. Don’t waste your money

I ordered the Virgo Zodiac XL bouquet as a gift for my mother, and while the flowers were fresh, I was very disappointed. The bouquet was mostly chamomile and fillers with only two focal flowers, and it had nothing to do with Virgo symbolism — the main reason I chose it. I later learned from Fleurop that their “Zodiac bouquets” are actually only color-themed and not tied to zodiac flowers at all, and that “XL” just means more stems of whatever the florist has available. This was never made clear on their website, and for such an expensive bouquet, the result did not resemble the styled photos and did not feel worth the price.

The worst part was the customer service: Fleurop replied quickly before my purchase, but afterwards ignored my numerous messages until I escalated the issue through Trusted Shops. Only then did I receive answers, which confirmed my concerns instead of resolving them. While they eventually sent me a voucher, it does not restore my trust. If bouquets cannot be guaranteed to look like the ones shown, customers deserve to be told this upfront.

I ordered flowers and a greeting for a birthday on 13.08.2025, to be delivered on 16.08.2025. Everything worked out well, the recipient was very happy, and the flowers looked beautiful. However, a few things could be improved.

First, the order tracking: it’s nearly impossible to know when the order is being prepared or delivered. The only clue is when you can no longer edit or cancel the order, which isn’t very clear. Since the delivery window is from 9 a.m. to 8 p.m., the recipient essentially has to stay home all day, with no updates provided by the company. The only status shown is simply: Ordered. Improving this process would make the experience much smoother.

Second, the greeting card: the message was just printed on a piece of paper and placed inside the card, rather than being written or printed directly on it. A more thoughtful presentation would definitely enhance the overall impression.

They're scammers!
Ordered flowers for my sister for her birthday. On the day of delivery silence and silence. The next day a message from a robot that they did not find the recipient and extorting money for a second delivery. They had all the phones and contacts but no one contacted us. Didn't refund the money and stopped replying to messages.
Disgusting!!!

Do not use fleurop.de. Sent flowers for someones Birthday. Fleurop happily accepted my address inputs and money a week prior to the delivery. Only to say on the day of that they cannot find the address, and if I want it to be resent, I have to pay more money. I had to ask the recipient if I had the correct address (which ruined the surprise, but I did have the correct address) and pay double delivery fee under duress to hopefully get it delivered on the correct day. I strongly recommend using another company, as fleurop.de are scammers.