DHL Reviews 

Bought an item online a week ago which DHL collected. Every day since there has been an email sying that my delivery is delayed. No help from the chat service and, despite there being a customer service number, nobody ever nswers, even after n hour waiting and listening to their hold music. I thought EVRI were bad........

Useless. Just useless. Can't deliver without a pub, but don't send you a pin

4 days and still no delivery
Can't speak to anyone , how are they still operating??

Realised I was being scammed on vinted so rang dhl and spoke to Satya , I explained my situation and asked could my parcel be returned , he was on the phone to the warehouse and spoke to someone immediately for me , my item is now on its way back to me , , Thankyou Satya saving me from being scammed and for your calm and patience with a panicked woman, you are a credit to DHL, once again thankyou..

We are a small company that relies on regular pick up and drop off of our products. DHL take unreliable to the next level. The gold standard of shoddy service. Missed packages. No support contact number. Unanswered emails. Leave your package alone on a random street and it has as much chance of reaching it's destination.

By far the worst courier, do not use. Also impossible to get hold of

DHL not sending any updates. If there is delay, not informing. You need to find everything yourself. Bad service.

Some may think it’s strange that I’m giving DHL 5 stars after they delivered my item to the wrong address.
Mistakes happen and it’s how you resolve the mistake that counts in my eyes. The communication was great and there was a genuine effort to sort the issue.

Compare that to Trickers shoes who I actually purchased the item from and they never once replied to any of my emails trying to sort the delivery.

So I know delivery companies come in for stick however that’s because people probably only ever post a review when they get bad service.

Think it’s only fair to give a positive review when in my eyes they were first class sorting the problem.

Trickers were the polar opposite on a customer service prospective.

DHL are a joke of a company and not sure why retailers continue to use them. Having ordered something from Argos I received minimal info from DHL regarding the delivery. When I tracked the order it said it had been delayed with no explanation or update and over a week later had very little update. I've contacted DHL by messaging them and after receiving a very unhelpful response I then had no further info from them. Having no contact number, I guess it's because they be inundated with complaints I contacted Argos several times to find out they had lost the table tennis table (impressive that you could lose something so big). Argos assured me that DHL would contact me a few hrs before and then I would receive a call when the driver was on route of which neither happened, fortunately I was in to take the delivery. I have finally received my order a week late.

Parcel was supposed to arrive 2 days ago, I took the full day off work to receive it, didn't arrive, no updates. It seems to just be sat in the depot. Poor communication from DHL and I still have no idea when it is coming.

I was receiving a parcel for my granddaughter , addressed to my house. I happened to be sitting close to my front door. I heard something out against it and looked out to see a white van opposite. I opened the door and there were two parcels leaned against the door, the door is a metre away from the pavement. There had been no attempt to ring the bell or knock the door. The parcel contained chefs knives with the warning ‘sharp items enclosed ‘ in large print facing the pavement. When these have been delivered by the PO I have to sign for them and verify the age of the addressee. This lack of care could have resulted in a serious incident. If someone had taken them after seeing the warning and deducing what might be in the parcel who knows where they might have ended up. Terrible service , a danger to the public and no proper customer service or options available to complain.

A complete lack of professionalism! You would be better off closing down your business and stopping the practice of subjecting customers to stress and frustration. You have failed to deliver the shipment for a week and a half, despite the 24-hour delivery window you promise. The first shipment—an exercise bike—mysteriously went missing. The seller sent a replacement unit, but it has gotten stuck in your warehouse—and it’s hardly a tiny item like a pin. You are a terrible company; I absolutely do not recommend using your services to anyone who wants to avoid trouble.

They messaged me to say delivery had been made, but I was in all day and nothing received. I contacted them and was informed the next day it was at there courier centre. Still no sign of my item and they seem to be ignoring me now. Item received today 5th September still do not know why they said delivered on 1st september and ignored all my messages. At least item has now been received

I wish I could give these jokers less than 1 star. Absolutely awful experience with them, time after time! This week I am waiting on two parcels to be delivered, having received the usual notifications and not having them turn up. DHL lied about attempting delivery as well. Abysmal service! I won’t be using them again.

I received an email in the morning saying that my parcel would arrive between 17.44 and 18.44. I tracked it and it was out for deliver.
I have just recieved another email at 21.06 saying that my parcel will be delivered today. I have tracked again, it is at their depot.
I would mind if they were late but to not even deliver it is appalling service.

Shipment was placed in a blue bin, unfortunately it is wasn't in my bin! Luckily I managed to retrieve (the now wet and smelly package) as driver had left details as to where he/she/it had dumped it (2 minutes walk away). No wonder the driver was 3 hours ahead of schedule!

Total crap can't delivery on time don't use and remember stuff bought on credit card in uk for £100 plus use section 75 to claim back. Shocking German service avoid like the plague

My parcel was showing as to be delivered on Thursday 3rd September according to the tracking, that changed to Wednesday 2nd September, luckily I was home when the parcel arrived. I understand the frustration as the tracking changes on their website constantly, causing missed deliveries.

DHL must be the worst courier company. We should have received parcels from two separate companies at different times. Both times the items weren't delivered and we weren't notified. All the DHL driver did was update the tracking saying couldn't find our address. DHL have my name, my email address and my phone number, but I was not contacted at all from the driver. I also gave DHL 'what three words'. Terrible service!

Extremely poor service!
My parcel should have been here on 29th but never arrived. I've chased them daily, they updatee the status to show the parcel will be delivered the next working day... 4 days later it is still not here. The seller has been contacted, they can see the item was scanned on arrival but has not been scanned since when it should be scanned every update and every 24 hours. This is a 2 meter long parcel (bike) that I suspect has been 'misplaced' and never to arrive.