DHL Reviews 

Unprofessional liars who have put my health at risk through failing to make a delivery and leave my parcel in a designated safe place. Will not use a supplier who works with dhl in future.

Incompetent!

They don't even keep to the delivery times they give you.

I watched a DHL van drive around my house three times without stopping to deliver my parcel.

Now I have to request that it be redirected to the nearest service point, wasting even more of my time. 🤦🏾‍♂️

If i could give minus stars i would. Delivered my parcel to the completely wrong address, they sent a picture and i have absolutely no clue where it is. this was yesterday i have made several attempts to contact someone, no contact was received back. Customer service- appalling. The ability to deliver to the correct address- appalling. I do not know how people still use DHL. Now i have no idea where the package i paid money for went and no idea how to get this issue resolved. Cheers DHL 👍👍👍

The DHL driver fails to see if I am in and leave according to my instructions and instead almost always leaves with a nominated neighbour even when I am in, saying it was signed for by Sue - there is no Sue. Today my parcel was left with a neighbour I have never nominated and said it was signed for by me. This is false representation!
I have been trying to amend my profile to change delivery instructions but the site won't accept my changes. Dreadful service. All other courier drivers deliver accurately.

Lots visa overstayer work there. My return never has been delivered.

If this company solely exists to deliver parcels then its failed. They lost my parcel, and now put the onus on me to chase up for a replacement. Utter shambles.

The delivery service is very hit and miss. Sometimes excellent but equally often delayed. Notified as out for delivery but then returned to depot at the end of the day.
One of the worst aspects is the tracking system which is frankly useless. I had a notification today that a shipment had been collected from the supplier and was scheduled for delivery today. I didn't believe this as the supplier told me it had only been collected at midday.
Turns out it had only got as far as the DHL depot in Leeds, over 100 miles away from me.

Useless, absolutely awful courier service. Keep giving us waiting times and then not turning up. We’re left waiting and wasting our time only to be sent an email saying they couldn’t deliver with no reasoning as to why. The cherry on the cake is that after a few ‘failed attempts’, they send our package back to the ‘sender’ - whoever that is supposed to be. I then try to follow it up with a phone call and the phone service hangs up before you can type your full delivery code in. The website comes up with an error code when trying to contact them through their own e-commerce customer support service. I will never use DHL again.

I paid £70 and they have not bothered and are avoiding helping.

I am trying to run my business.

DHL you owe me £70 or send my buyers package.

Brilliant service from courier,kept up todate when parcel would be delivered.
Would be great if other couriers were so efficient..thank you

DHL e-commerce came to my house on 24th June 2026 to deliver a parcel and the driver ran into my stone pillar and gate . The DHL driver drive off leaving us with a £3500 damage .one month later and numerous emails and calls to DHL they have not come back with an apology or the money to repair. This is how they treat their customers.I have video evidence and images . It’s disgusting.

The absolute worst. Do not use this lying company. Premises not open road closed a total lie.

It took way longer than expected for my package to arrive. The tracking updates were confusing, which didn’t help at all.

Was meant to get my order last week they have not even picked it up yet completely useless

Only half my cosmetics order was delivered, box official seal not ripped but side was opened enough for a hand to get small cosmetics items out and taped back up. I work hard to earn money to buy things for your staff to steal my items. This item went through the thatcham delivery depot please look into the trust of your employees, I have a video of the box the state it was in and me opening it showing half items. Don’t worry the reseller re-sent the missing items and was correctly delivered by Royal Mail. Hope you enjoyed my make up for free!

Fraudulent Scammers. Made me pay 3 times for one package I sent to myself for France, by bouncing it back and forth between US and France without explanation - making me pay for it again and again and then I received opened, half empty box with more than 50% of items stolen.

I just wanted to reach out to commend the two delivery drivers, Zac and Haden, who delivered my TV on Friday, 10 July.

The TV was an 83-inch model, so it was a very large and difficult item to handle. Zac and Haden arrived on time, were incredibly careful throughout the delivery, and even offered to help unpack it when they saw there was no way I could manage it on my own.

They went above and beyond by helping me place the TV on its stand and cleaning up all the packaging before they left. Their professionalism, kindness, and willingness to help made the whole experience stress free.

It's not often that service exceeds expectations to this extent, so I wanted to make sure their outstanding work was recognised. They are a real credit to your company, and I hope they receive the recognition they deserve.

First attempt, they tried to get into a completely different building that I do not reside in. Second attempt, they delivered my package in another completely different residential building two blocks from my home that clearly differs from my address in every way. I have the distinct impression they are not even operating on the baseline of basic common sense. They showed a picture of where my parcel was delivered, and I had to spend a whole hour making a fool of myself and hunting down the parcel, which thankfully I was able to retrieve in the end, but what if I wasn't able to? The parcel contains an expensive computer component replacement, which I would've had a hard time purchasing again, let alone gaining compensation, since INR cases on eBay are very much geared to siding with the seller due to tracking confirming delivery in the same postcode. Even a Royal Mail employee who I bumped into while I was out on my parcel hunt had a low opinion of DHL.

Website info not up to date. I drove an hour (round trip) to my nearest DHL Service Point, as per the DHL website, to drop a return package, only to be told by the convenience store that they don't accept DHL packages.

Not the end of the world, but still flipping annoying. My experiences with DHL have generally been ok but this sort of issue does make you wonder about their lack of attention to detail.

Worst delivery company ever!! They say they're coming, then they say either first excuse no one there to receive the parcel and the best one.... they can't find our location. You'd swear we live on Mars!! I've given them photos of our home, What3Words, Longitude and Latitude, sign on outside gate... they still can't find it. Eventually I had to have it dropped off at their depot miles away from my home. Why can't they phone if they're really lost. They are the worst delivery company next to DPD. You can't speak to anyone! Heck no. DHL can NEVER find our address. I'm never ordering from a company online if they use DHL. Way too much aggravation.