Kathryn Clayton

DHL e-commerce came to my house on 24th June 2026 to deliver a parcel and the driver ran into my stone pillar and gate . The DHL driver drive off leaving us with a £3500 damage .one month later and numerous emails and calls to DHL they have not come back with an apology or the money to repair. This is how they treat their customers.I have video evidence and images . It’s disgusting.

I purchase 2 cordylines from gardening express at the beginning of April they were completely root bound but we watered overnight and repotted the next day. We have many potted cordylines from other garden centres which are thriving, but over the last 6 weeks the ones from gardening express have been deteriorating, the leaves fell off this week. We were hoping that nurturing them would restore them but no it hasn’t happened . We can’t claim anything back as they aren’t in a ‘category’ for this. Don’t purchase from them.

Always good to buy from

Brilliant to buy from packaged really well and prompt service.

It’s so easy and straight forward. I had never used before but now it’s the best way to send parcels.

Pro cook sorted out my problem in an excellent way. They were prompt and gave options. To be honest nothing that happened with my items was to do with pro cook it was the courier but pro cook sorted out.

This is my second delivery in 2 weeks of which I’ve had to contact you. The delivery today was put in my neighbours bin and they threw their waste on it not knowing it was there. When I received the photo from the driver of where they had put it I was horrified. The boxes are all stained and why was my address written all over the boxes with pen. This was a present and I can’t give it now. I’ve contacted pro cook about this as your chat bot couldn’t recognise my tracking number. My usual delivery driver Daniel is away, he is fantastic. His temporary replacements are shambolic.

So thrilled with the table ware and excellent value for money … it looks gorgeous !!

I have no problem with home done in fact the customer service was excellent and rectified problems immediately. The courier service wasn’t great as they mislaid the first item. This was sorted swiftly with home done.

Arrived in good condition and are now growing at the side of our pond.

Excellent quick efficient service. The product was perfect and looks amazing.

Great product delivered very quickly. Excellent customer care .

Helping Hands are excellent.
My mum is 94 years of age and Helping Hands provide care for her in the mornings and evenings. The staff are consistent which for an elderly person is essential. The carers are familiar with my mum’s needs and she has developed a good relationship with the carers which makes her feel secure.
The office team are always polite and helpful when we call. Nothing is too much trouble and any queries are sorted out promptly.
I would highly recommend.

My garment arrived with a hole on shoulder. I emailed with no response. I have sent the item back for an exchange but heard nothing. I am very disappointed with Roman.

Kathryn Clayton

The cocopup waterproof travel mat for my dog is brilliant. It has a matching carry bag which is so light to carry its great.
My dog loves to lie on it when we go walking and sit to have a coffee outdoors. It also washes great too.

Brilliant product for the money

No information online about product being out of stock at time of purchase.

Misleading information given about product availability and slow in communicating to emails.
Overall poor service.