Gardening Express Reviews 

Really bad plant condition - damaged,half-dead, very poor quality.
16 working days after order
Packaging damaged
5 plants dead.
I would never buy any of these plants in the condition they arrived.

The plants arrive in dreadful condition and never thrive. They make a huge fuss about refunds or replacements. Despite cheapness the plants are only good for the compost heap so a false economy.

I have used this company several times over the last 10 years. They used to be good, not now.
Massive delay in receiving my order. Answer to enquiry about it- lots of reasons related to hot weather. Fair enough, but why not let customers know?
Plants have arrived- all a bit squashed and straggly.
Main annoyance- the allium I ordered, which from the website is definitely in plant/ flower form, arrived as a couple of bulbs in a pot. For £7.
Tried raising a concern.
Customer service is rubbish. Difficult to upload photos.
Really disappointed. Not sure why I’m writing this review as company don’t seem to care.

The bush I ordered was great, it was so healthy looking . The packaging was great, no damage to plant .

My order with Gardening Express resulted from a birthday gift from my daughter of a gift voucher. I had placed an order with Gardening Express several months earlier but cancelled it after reading a number of critical reviews. A refund was issued promptly and without difficulty. However, I did have my reservations.

I placed my order for a Dwarf Korean Lilac Tree & five Fuchsia Ballerinas on the 29th June 2026 & took delivery on the 23rd July. This was in accordance with the time scale of 10 – 15 working days from date of the order to despatch which, in view of the detrimental effect on plants being transported in the recent heat wave, I regarded as reasonable.

The quality of the plants were outstanding. I am satisfied with the ease of placing my order, the standard of communication & the delivery process. On the basis of my experience on this occasion, I would have no hesitation in ordering from Gardening Express again in the future.

Plants excellent value. Healthy and green when arrived. Delivery over the fifteen days but well worth the wait

#701226372
Delivery took 3 weeks 2 days, when i asked for up dates, you can chat with a chatbot !!, who tell someone will email you in 2-3 days , which is a lie. Truth is NO ONE will get back to you. NO UPDATES ,NO PHONE NUMBER.
coincidentally when I asked for refund/or opening a dispute next day my order was going to arrive ??
I almost felt sorry for the chatbot , whos getting it in the neck while the staff hide behind them.
Will never use them again . 2 stars as the plant was in good condition

Absolutely terrible customer service. My order was delayed and it is impossible to get in touch with anyone. Their automated chatbot keeps promising that someone will contact me within 3 days, but nobody ever does.
To make matters worse, they are now planning to deliver my order while I am away on holiday, despite the fact that I have been trying to contact them for days. If there had been any way to reach a real person, this could have been avoided.
I would not recommend Gardening Express to anyone. Poor communication, unreliable delivery, and non-existent customer support. Very disappointing experience.

Very nice plants, happy with experience and have ordered more.

I bought the phormium Maori Sunrise and couldn't be
more pleased, the size was good condition good
and packaging was intact, so 10 out of 10.

Do not waste your money ordering plants from this Company .The quality of the plants is if the lowest order and likely will have a large failure rate . Despite their so called money back guarantee they make you jump through hoops to claim and then will not accept photographs etc of the rubbish that arrives.

Overall quite happy. The service was flawless and prompt. One of the four plants ordered was much smaller than the others, almost a makeweight.

Same good quality plants I have become used to.
Thank you.
Delivered by Desmond nice polite DX driver.

I placed an order on 2nd July. I’ve since received a couple of emails just saying it might take longer. It’s now been 9 days since I’ve had any communication at all. I’ve used the online chat bot which raised a call about my order and said they’d be in contact in 3 days which they weren’t. I then used the chat bot again and the same thing happened despite already having waited 3 days. Anxious that I’ve paid for these plants and communication is very poor. They also seem to not have a phone line. I appreciate in hot weather they may be trying to ensure plants are at their best but surely I should be given more information. These were supposed to be a gift and are now very late. I wouldn’t recommend Gardening Express.

Plants were in good condition and well packed. The courier used, delivered them within 48 hours, unlike my previous experience (with another supplier), where the courier took a week to deliver and the plants didn't recover.
The time between order and dispatch was slightly longer than I would have liked, but within (just) the time frame stated.
I would definitely order from this supplier again.

Easy to use website and beautiful condition plants. Well packaged and soil still damp on arrival. Amazing plant online company

Website is brilliant but delivery times are shocking. I’m still waiting nearly two weeks later. Tried to speak to someone - impossible. Cancelled the order online last weekend and it didn’t cancel. Tried again yesterday and will apparently let me know in three days. A better system is needed

Been waiting 2 weeks for order. No communication and no way to phone or email. It says most of the flowers are out of stock, yet they have taken £38.99 with seemingly no way to get a refund. I have ordered flowers/plants online before with good results from other companies but this is absolutely terrible.

Plants were great, well packed and quick delivery, only moan I have is, I had to go out but needed to wait in for the plants to arrive so I did some jobs while I waited, I sat down to send an email and discovered the plants had been delivered an hour ago but the courier just left them outside our front door, didn't ring the bell as I expected, not a big deal but it meant I got caught in the busy traffic. Why don't they ring the bell???