Home Done Reviews 

Informed really well day before delivery. Only a couple of days over estimate delivery. Goods ok for the money and easy to assemble

ARRIVED ON TIME , WELL PACKAGED, WITH INSTRUCTIONS BOOKLET. NOT SO EASY TO PUT UP AND IT DID NEED TWO PEOPLE. HUSBAND TOOK 3 DAYS ON HIS OWN TO ERRECT THE GREEN HOUSE, NOT AN EASY TASK ! INSTRUCTIONS AT TIMES WERE HARD TO FOLLOW, MAY BE THE BIT YOU ARE TRYING TO FIX COULD BE IN A DIFFRENT COLOUR, WHICH I AM SURE WOULD MAKE LIFE EASY. BUT SAYING THAT THE HUSBAND IS VERY HAPPY WITH HIS NEW GREEN HOUSE, BLESS HIM.

This is how things went for me
1st July 2026
Order placed with homedone.co.uk

Order acknowledged by homedone.co.uk Estimated Delivery: 8th July - 15th July
This was then passed on to my customer

16th July 2026
After absolutely no contact from homedone.co.uk no information on the order status and no tracking number my customer was so annoyed with them they cancelled the whole job

I then contacted homedone.co.uk passed on this information asked to cancel the order and refund my money (as the item is no longer needed)

homedone.co.uk reply
Hi Paul,
Thank you for your email.
We're sorry to hear that you wish to cancel your order.
I have checked your order and can confirm that it is currently in transit and is due to be delivered to you shortly.
Could you please confirm the reason for the cancellation? Once we receive your response, we will be happy to review the available options and advise you accordingly.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan
Customer Service Team
homedone.co.uk

My reply
To confirm the reason for the cancellation the item was promised to be delivered at the latest by 15th July 2026 at the latest and this information was passed on to my customer.
As the item has still not been delivered and there has been no communication from the seller my customer is so annoyed that they have cancelled the work so the item is no longer needed again please refund my money
Thanks
Paul

homedone.co.uk reply
Hi Paul,
Thank you for your email.
I have checked this for you and can confirm that, as we offer a fast dispatch service, your order has already been dispatched and is currently en route to your local depot. Please the ETA provided on the order confirmation is tentative and not guaranteed. Cancellations due to a deviation from the tentative ETA will incur return fee.
If you still wish to cancel the order, we can arrange a return with the courier. However, please note that a return fee of £6 will apply.
Please confirm whether you wish to proceed with the cancellation and accept the associated charges.
We look forward to hearing from you.
Best Regards,
Taimoor Hassan

My reply
Please send me the tracking number and carrier information so I can check for myself
Thanks
Paul

homedone.co.uk reply
Hi Paul,
Thank you for your email.
Unfortunately, the parcel has not yet been scanned into the courier's network, so we are currently unable to provide a tracking number or carrier information. As soon as the parcel is scanned, the tracking details would normally become available.

However, upon reviewing your order, we have already initiated a return with the courier, and the parcel is now being returned to us. In light of this, we have cancelled your order and will issue you a full refund once the return is confirmed. No charges or deductions will be applied. Please allow 6-10 working days for funds to show back in your account.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding in this matter.
Best Regards,
Taimoor Hassan

So I finally get my refund but I’m still think they told me a pack of lies if they can contact the courier and confirm that the package is on route to my local depo then they must have the carrier information but according to them “we are currently unable to provide the carrier information”

So I leave it up to you to make your own minds about this company but for me even 1 star is too much

After 4 weeks they are unable to provide a delivery date.

Happy with the furniture I received, however it was a VERY long wait to get it delivered with no indication of when it would arrive. I did get a delivery window of 1 week eventually and I still did not receive this until 10 days after this window. I had asked for a tracking number several times to be fobbed off and not given this and there seemed to be very little care from Home Done for how long it was taking.

Avoid at all costs. Sofa outside delivery window, their chosen courier not delivering for 12 days. No offer from customer service to instruct a new courier. Customer service team promise to call you back and don't, and won't put you through to a manager. Would not recommend, buy from somewhere else!

The product is great, not too difficult to assemble. Just what I was expecting. However, the delivery took quite a bit longer than was suggested

Structural failure after 15 months and zero customer support.

I purchased a sofa from Home Done, and at just 15 months old, the internal structural wooden frame has broken through the seating area and pierced straight through the upper cushion, making it entirely unsafe and unusable.

On delivery, the company's couriers forced the sofa through my door, which caused lasting alignment issues meaning my front door still struggles to lock properly. Out of courtesy, I did not report the tight fit at the time as the sofa visually seemed "okay", but it is highly likely this rough handling caused a latent structural fracture that has only now fully failed.
The company is now using the fact that I didn't complain about the delivery at the time to claim I am completely out of options.

As a disabled individual, I rely heavily on proper, functional seating, and I used a specialised disability grant to pay for this sofa. Despite making the customer service advisor fully aware of my disability, how the item was funded, and the delivery circumstances, they completely refused to assist.They immediately closed my support ticket on the grounds that it is past their 12-month store warranty, completely ignoring their legal obligations under the Consumer Rights Act 2015.

Furthermore, Home Done is not registered with the Dispute Resolution Ombudsman, meaning they have blocked off any independent dispute resolution route.

Avoid buying large furniture items from here if you expect them to last, want reliable consumer protection, or expect basic empathy.

Very good app, order with confidence!😊

Refund process is very, very poor. They are quick to respond by email requesting photos, proof of postage, delivery etc but when this is provided immediately they do not acknowledge or respond to emails. I waited for a response before posting this review, & notified them of this but still no response. This is appalling customer service. HomeDone now have the goods, unopened, which I paid to return, and they also have my money! If I do not hear from them within 5 days I will seek legal advice.

Two payments taken.
Communication almost zero since purchase.
Delivery date 2nd -8th July. 12th July and I’m still waiting.
Email said my order has been dispatched, yet the delivery company said not yet received.
Won’t purchase from your company ever again.

Avoid at all costs. Complete cowboy company!

A huge disappointment.
DO NOT order from these guys. Its been nothing but a headache. Since my order on 23rd June, I requested the return of an item I had already purchased elsewhere. Today,10th July, I am still awaiting my refund and the return tracking number so I can add it to my returns via Klarna. I have emailed 4-5 times, been ignored and told originally my refund would take up to 10 working days. Then told the money had bounced back (never happened to me before), then told another 2-3 working days, this was Monday, its now Friday and there's still no sign of my money. Terrible service. Not to mention I was supposed to receive the products personally, I was told this by the customer service team, this definitely didn't happen. Products were dumped in my front garden without even so much as a knock on the door (i was home). Never again will I order anything from homedone.

My sofa came with dirt on it fresh out the box
And the delivery driver was by himself and wasn’t able to help me unpack my sofa
Not impressed that I had to unbox and assemble the whole by myself to then find dirt marks on the my cream sofa
Very happy to provide photos

I`ve given 5 stars as Home Done themselves are really very good, keeping the customer informed, very friendly and helpful. Dining Room table was well constructed and fairly easy to assemble. The only exception being that the Assembling Instructions needed clearer and slightly larger pictures showing where the table legs are fastened to. The only down side to Home Done is their courier/delivery service who do not keep the customer informed and tend to think that they can deliver at any time without notifying the customer.

The cushion was for a slatted wooden bench. The ordering and delivery process worked well. The 3 seater cushion that arrived was exactly as shown and described. The only reason not to give 5 stars is that the ties on the cushion that tie it to the seat are positioned right at the corners and edges, which means that they do not work particularly well tying to the slats. I got the ties out, repositioned them and sewed them back in so that they are now more effective in tying to the beach slats.

Arrived on time. The quality of the leather is tip top. After reading some reviews I was unsure of ordering the chair but I’m glad I did

Cheers guys

Excellent excellent excellent service easy ordering great communication excellent delivery staff first class. I will be using your company again couldn't fault anything 🙏 thank you so much

Very Pleased with service,very pleased with Reclining lift chair,very pleased with communication, So a 5☆

Avoid! They're complete scammers.

After confirming my order multiple times to make sure everything was correct, they still arranged to send the wrong colour sofa. When I cancelled because of their mistake, they tried to charge me for a failed delivery attempt. They were looking for reasons to charge extra fees. It was completely unjustified and I would not have this.

The whole experience was stressful and shocking. The sofa was eventually delivered, but the quality is poor and it's like sitting on a rock. Definitely will be replacing!

Please avoid at all costs! I
would strongly advise others to think carefully before spending their money here.