Shelving Item was lovely Delivery was bad not happy not delivered to correct address Delivery to wrong postcode had walk streets to find my parcel luck the person who sign for this was hones... See more
Company replied
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Review summary
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Bought a set of four dining chairs at an excellent sale price. Delivered very promptly. The chairs looked much more cushy in the online photos, so a little disappointing there, hence the loss of one s... See more
Company replied
I’ve bought lots of things from Wayfair and delivery is always prompt.However this purchase sadly wasn’t.We bought a parasol for the garden as it has been very hot.We choose the one we did as it stat... See more
Company replied
Wayfair is doing a good job in terms of products quality and Customer service. The disaster falls when Evri gets the product in their hands. Please think about a reliable courier. It’s very important... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- e-Commerce Solution Provider
- Home Improvement Store
- Outdoor Furniture Store
Written by the company
Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.
Wayfair.co.uk
Written by the company
- All Things Home
- We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
- Quality
- Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
- Support
- Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.
Our Satisfaction Guarantee
Satisfaction, Guaranteed
At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account.
Need more guidance? You’ll find step-by-step support in our Help Centre.
Contact info
Wayfair Stores Limited, Wayfair House, Tuam Road, H91 W260, Galway, Ireland
- https://www.wayfair.co.uk/help-and-contact
- wayfair.co.uk
3.9
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Wafair products are pricey at times. However quality is excellent.
Wafair delivers on time and with appropriate packaging which provides good protection for delicate items.The products are never disappointing as they are sold true to description.Thanks Wafair for your excellent customer service.Keep up the good work. I am a happy customer.Hope you receive a sizeable shipment of stand fans soon to cope with customers demand.
11 July 2026
Worst customer service ever
Order was cancelled about 15 minutes after placed as was incorrect. WF told us it could not be cancelled and we have to take delivery and then arrange a pick up return and then apply for refund. The pick up return was arranged and should have been between 8am and 6pm but not show from them. Contacted WF after 3 days as heard nothing and they just said if it is not picked up today then come back to us! I said how is it going to be picked up today as you have not arranged anything. They agreed and apologised and said keep/donate/bin item and they will arrange refund direct to my account it will take 24-48 hours. After 48 hours, no account credit, so went back to them. 30 minutes on the chat and going through all again they said wait 1 more day and if not on account, come back to them. Went back 1 day later as still not on account, over 60 minutes on the chat this time just to be told it is being reviewed and I had to wait for WF to contact me! I would NEVER use Wayfair again - lies after lies and mistake after mistake and sooooo much time wasted trying to get this resolved (which is still isn't).
22 July 2026
Unprompted review
You changed delivery date which left…
You changed delivery date which left with nothing to sit on for a week. Delivery was fine when it did arrive and the men who came with it were very helpful
21 July 2026
May use AI-assist with repliesRead more
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The product was easy to order
The product was easy to order, was exactly as described, delivered in a timely manner and was in tact
9 July 2026
Reply from Wayfair UK
We're so pleased to hear that your product was easy to order, exactly as described, and delivered in a timely manner! It's wonderful that it arrived intact.
Wayfair UK
Poor customer service
ordered beds and chose delivery date of 27th, which was the moving in date. with in a few hours got a message to say that it was being delivered on 23rd!! Whatsapp support gave run around on the pretext of helping, but did nothing useful.no option to rearrange delivery on the account, which customer care kept insisting there was.Now been told that when delivery fails , I have to rearrange!!! Poor service.
22 July 2026
Unprompted review
Reply from Wayfair UK
We're so pleased to hear you enjoyed our product and the fast delivery! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you had such a positive experience with our speedy delivery and communication! Thank you for your wonderful feedback.
Wayfair UK
Ordered Bed frame and double mattress…
Ordered Bed frame and double mattress to be delivered to my daughters flat , when I placed the order it said the driver would deliver to the entrance of the property, fine no problem.
Day of the delivery the main entrance to the property is up 9 steps driver won’t deliver to main entrance will only leave items in the car park , on hold over 30 minutes with wayfair nothing resolved so now my husband is going to have to do a 4 hour round trip to get the items up the stairs with her!!!
How is this even acceptable Wayfair don’t care just say oh sorry it didn’t say that the entrance has to be on ground level in order for driver to deliver to entrance !!!!
23 July 2026
Unprompted review
Reply from Wayfair UK
Thank you for your wonderful feedback; we look forward to serving you again.
Wayfair UK
Really happy with my purchase delivery…
Really happy with my purchase delivery was prompt and I love this mattress topper it’s so soft and made a real difference to my current mattress and great price for quality would recommend
11 July 2026
Reply from Wayfair UK
We're so pleased to hear you're happy with your purchase and that the delivery was prompt! It's wonderful that your mattress topper is so soft and made a real difference to your mattress, and that you found the price great for the quality.
Wayfair UK
The bed I ordered was great quick &…
The bed I ordered was great quick & easy to assemble, the mattress lovely a bit softer than I expected but it’s for guests .
11 July 2026
Reply from Wayfair UK
We're so pleased to hear that your new bed was quick and easy to assemble! It's wonderful that you find the mattress lovely, even if it's a bit softer than expected for your guests.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that you found the information helpful, that your tent was as advertised, and that you experienced fast delivery! Thank you for your wonderful feedback; we look forward to serving you again.
Wayfair UK
Good Service
Good Service. Delivered before projected date. Well packaged and delighted with my new table and chairs.
21 July 2026
Reply from Wayfair UK
We're so pleased to hear you received good service and that your order was delivered ahead of schedule! It's wonderful that your new table and chairs were well packaged and that you are delighted with them.
Wayfair UK
Reply from Wayfair UK
Thank you for taking the time to share your positive experience with us!
Wayfair UK
Reply from Wayfair UK
We're so glad to hear that you didn't have to wait long for your item. Thank you for taking the time to share your positive experience with us!
Wayfair UK
Great service start to Finnish!!
Lovely quality table and chairs / carpets
I’ll be shopping again soon delighted.
10 July 2026
Reply from Wayfair UK
We're so pleased to hear you're delighted with the quality of your table, chairs, and carpets! It's wonderful to know you'll be shopping with us again soon.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear that you found the price great and that your delivery arrived a day earlier than expected! We appreciate your positive feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you found our quality good, our prices affordable, and that you experienced excellent customer service! Thank you for your wonderful feedback.
Wayfair UK
Reply from Wayfair UK
We're so pleased to hear you found our products excellent and our service brilliant! Thank you for your wonderful feedback.
Wayfair UK
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