Sky Reviews 

Absolute useless when abroad. Cant make or receive calls. Eventually whatsapp chat got back to me after a few hours. Then after about an hour asking about me confirming my account they got me to reset network which did nothing. Useless customer service and impossible to chat with anyone. So annoying.

If I could put zero star rating I would. Horrendous service. Impossible to speak to a human being. I can't make calls in my car or my kitchen. I can't access online outside of my house. I was overcharged this month. I set up contract for a year for €12.99 per month. I was charged €13.22 this month. No explanation given! I would strongly advise anyone thinking of using this company to think again. It's really not worth the hassle.

The worst customer service I have ever experienced. Changed my number from Vodafone as Sky offered me a great sim only deal €12.99 . They sent me out a sim but still connected me to an ESIM which did not work while roaming. They have now lost my number. When I call to try get it sorted I’m transferred to at least 4 different agents . I have spent hours on the phone still not resolved. They have now just told me it will take 3 to 5 working days to receive a new sim . I’m so sorry I ever changed networks as I have this number for 30yrs . This company have no knowledge in sorting mobile issues .I have no service for the 5 days

Really disappointed with @SkyIreland.

A simple Netflix activation typo turned into over 2 hours on the phone with 9 different agents, no solution, incorrect complaints email addresses, a complaints form that doesn’t work, and phone charges I wasn’t expecting. I ended up cancelling my subscription over something that should have been easy to fix.

Can someone from Sky please help?

Sky has left me without Sky Q service for a week, when the engineer came out to-morning he rang and told me that he was down at basement and says that their seems to be no service for any of the residents as problem with communal disk and he would have to report back to Sky. The contractor company for Sky rang to make another appointment for engineer in another week as they needed 2 engineers. I told them it was unacceptable. To be left without service for 2 weeks shows sky doesn’t care about its loyal customers that has been with them for years. Very bad customer service, engineer service. They don’t come directly to customer but ring you saying they were down in basement. Where they really down in basement and came at all or just excuse ? ? VERY VERY BAD - AVOID SKY

DO NOT TRUST THIS COMPANY. Trying to end a subscription is the lowest of the low from sky. My sky glass tv is useless unless I log into the sky account on it and then they put there stuff all over the tv with zero control from me. No phone connection allowed either. Sneaky snakes. BEWARE.

Just got off a WhatsApp chat.
One month waiting for the broadband to work.
Two modens and multiple phone hours later and its finally working.
Sky have decided to charge me even though I had no service.
Promised me this wouldn't happen.

Avoid if you can.
Disgraceful customer service.

I may cancel tomorrow.
We will see how the phone call goes.

My internet was down for over two months.. in the beginning it was very annoying not having the service that’s also used for sky mini box. A complaint was put in and a lovely guy was assigned to deal with it. I just wanted to leave a review for him because he was the nicest person. I have dealt with not just with sky but other platforms as well. All I know is his name is Ger in the IT department and he could not do enough to help and get it all back on track! I just wanted to acknowledge how helpful, polite he was and if every company had a ‘GER’ life would be so much easier! 5*+!!

Avoid, poor customer service. Passed from agent to agent which is very frustrating. Issued not solved so moving to different carrier

Absolutely awful been a customer 27 years and a. Shocked with how awful customers are treated . Sky just want your money and that's it.

I was dealing with a customer service rep AND told

"HER TIME WAS MORE VALUABLE THAN MY TIME '

WHAT CAN I SAY ......AVOID

I would give zero but not allowed. Been a customer for 26 years and recently called to reduce bill but no offers. Once offer ended there was no interest in keeping me. One of the appeals of sky used to be speaking to someone in English promptly. Now it’s a call centre in Bangladesh who have no English, no empathy and no interest in keeping customers. Losing customers hand over fist and have no customer facing consideration or retention any more. It will be there downfall.

Terrible provider. Go anywhere else. Roamong with Sky is pain, customer service is no help at all. Lost more than a day trying to contact them and fix my problems. No help.

Odeta from the Blanchardstown SC branch of Sky, provided an excellent customer experience. She took the time to understand exactly what I needed, listened carefully to my questions, and recommended the most suitable broadband package rather than simply trying to make a sale.

She explained the available options clearly and in a way that was easy to understand, making the decision process straightforward and stress-free. Her product knowledge was excellent, and she answered every question confidently and patiently.

Most importantly, she built trust throughout the interaction. I felt informed, valued, and confident in my choice because of her professional, friendly, and customer-focused approach. Odeta is a credit to the Sky team.

Very disappointed and angry. Eight years as a Sky Satelitte TV customer. Then recently had issues with our TV service. Engineer came but couldn't fix and when we called Sky, we were quoted high prices to switch to Fibre/Stream despite the fact we were paying for a service that they could no longer deliver. The quote for new customers was half that of what we were quoted. While I didn't expect them to match the price, they made zero allowance for the fact that they weren't able to continue providing the traditional service. Awful customer service. Awful attitude and too expensive.

Urgent Escalation & Breach of ComReg Care Standards

I am writing to lodge a corporate complaint regarding the ongoing failure of my broadband service and warn you all away from SKY, there has now been two deliveries of consecutive faulty pieces of equipment, and a severe breach of customer service standards by your front-line staff.

1. The Issue and Financial/Personal Impact
Despite reporting an initial fault when I recieved this broadband under contract, the replacement router/equipment provided to my household as a replacement is now also completely faulty as told to me by your Sky customer service team. I have now been informed that a resolution will take a further 5 working days, leaving my home entirely without internet or television.This total service blackout is completely unacceptable due to our critical household circumstances:

Household Vulnerability & Disability: We have three children at home with special educational and cognitive needs. Under Irish law and ComReg guidelines, our household constitutes a vulnerable consumer unit. The complete lack of routine, TV, and internet access during the school holidays is causing acute distress and disruption to their well-being.

Remote Work Dependency: Both my partner and I are required to work from home to care for our children during these school holidays. Without internet, we are facing imminent financial and professional detriment due to an inability to perform our duties.

2. Failure to Escalate
When I called to explain this emergency and requested to speak with a manager, the agent refused to forward my call to a member of management. This is absolutely unacceptable. Refusing to escalate a call from a customer disclosing a household disability and an ongoing service failure is a direct violation of acceptable customer care practices.

I expect a swift response as this is a severe breach of your code of conduct.

When it works its fine,when it doesn't your screwed. All tv services and Internet unusable due to a fault with the Internet. All bills paid in full and everything stopped working as tv works off Internet. 3-5 business days to resolve and over 1.5 hours on a phone call I'm charged for to find this out. It's not the 90s Sky the biggest provider in the uk and ireland can't resolve a broadband issue in 24 hours. Disgraceful service. Really disappointed. I jave had broadband with other suppliers which have a freephone helpline and will resolve issues like this almost immediately.

Very good customer service, my issue was quickly solved regarding the price of my bill by Franklin. Very friendly and helpful and made the process very easy! Thank you very much for the excellent service

Ordered a TV and internet bundle which they have advertised. When I got my first bill it showed as 2 separate orders, and no bundle discount was applied.
You really have to be so vigilant with Sky billing. What was supposed to be €68 per month is now costing me over €100 due to their own internal mistake and will take a week to fix it.
I asked for the next steps to be put into an email, customer service said no. I asked for an email confirming our conversation, they said "I don't deal with emails". How ridiculous in this day and age.
So now I have to wait until next week to see if I will get what I was promised in day one.

Waiting to get broadband installed contacted them about the installation. The customer service agent just disconnected the call twice because he didn’t have an answer.

If I could give 0 stars, I would.

Trying to get broadband from Sky was one of the worst customer service experiences I’ve ever had.

I would not recommend Sky Broadband to anyone. Extremely disappointing experience, poor communication, long delays, and a complete waste of time.