Brazil
Review of Sky
Really disappointed with @SkyIreland.
A simple Netflix activation typo turned into over 2 hours on the phone with 9 different agents, no solution, incorrect complaints email addresses, a complaints form that doesn’t work, and phone charges I wasn’t expecting. I ended up cancelling my subscription over something that should have been easy to fix.
Can someone from Sky please help?
Review of eir
I am currently abroad and this experience has been nothing short of infuriating.
I had to purchase a new device, which only supports eSIM. I requested an eSIM from eir, expecting a digital solution — which is, after all, the entire purpose of an eSIM.
Instead, I was informed that I must physically attend a store in Ireland to activate it.
What is the point of an eSIM if it requires physical presence?
As a result of this completely illogical process:
• My physical SIM has been cancelled
• I am now locked out of my own phone number
• I cannot receive SMS verification codes
• I cannot access banking, accounts, or services tied to my number
• I cannot even port my number to another provider
You have effectively cut me off from my own identity, while I am abroad, because of a process that fails to meet even the most basic expectations of a modern telecom provider.
This is not a minor inconvenience.
This is severely disruptive and entirely avoidable.
Your inability to provide basic remote eSIM activation in 2026 is astonishing.
This has caused unnecessary stress, wasted time, and serious complications while I am travelling.
This is, without exaggeration, the worst network experience I have ever had.
I expect this to be resolved immediately but the customer service tell me a need to ring 1901... WITHOUT A SIM! HOW?
Absolutely unacceptable