Europcar France Reviews 

I booked a Compact SUV (Jeep Renegade / CGAR) with Europcar Beauvais for a 2,400 km family trip with 5 people. 
Instead, they forced us into a subcompact Toyota Yaris Cross (urban B-segment, physically unfit for 5 passengers + luggage). When we refused, staff demanded an extra €250 surcharge just to give us the space we originally paid for. 
Our written request during the trip to exchange the car was completely ignored. To top it off, Yaris Cross is not even listed in Europcar’s official T&Cs under the Compact/CGAR category. 
Selling one category and delivering a smaller car while demanding more money is a misleading commercial practice.
Fix Case 26823756 before this is escalated further via CEC/ECC-Net and ECRCS. 

Very bad experience with Europcar France.
I made an online booking for a car rental from Marseille Airport to Nice Airport, from 25/06/2026 to 29/06/2026, for a prepaid total amount of €500.68.
When I arrived at the Marseille Airport desk around midnight to pick up the car, the Europcar agent refused to accept the original booking/payment because it had been made online via Debit Card, even though I had a credit card in my own name with me.

The agent told me that the first booking would be refunded and that a new booking would be created at the same price, or with a maximum difference of around €10. I was clearly led to believe that the new price would be around €510.

Instead, after the rental, I received a final invoice for €620.82, which is €120.14 more than my original prepaid booking.

The issue is not the refund of the first booking. The issue is that I was not clearly informed of the new price before accepting the new contract. If the agent had told me that I would be charged over €120 more, I would never have accepted the rental under those conditions.

I contacted Europcar customer service several times, but they simply replied that the new contract was subject to different rates. This does not solve the problem: customers must be clearly informed of the final price before payment, especially when the new booking is created because the agency refuses to proceed with an already prepaid reservation.

I feel misled and badly treated as a customer. The service was not transparent, the situation was poorly handled, and Europcar showed no real willingness to find a fair solution.

I do not recommend Europcar. Very disappointing experience.

I rent a car and gave a credit card as guarantee. I gave the car back as agreed on June 7th, but after some days they charged more than 700 euros declaring that I've returned the car too late (on June 11th). After some other days Sanef has sent me a Notice of Payment for a trip on Jun 12th, because EuropeCar declared that i was the driver. I spent one month to obtain an answer from Europcar: they promised to send the money back but they didn't, and they didn't communicate to Sanef the right driver.

SCAM & Unjustified Charges at Europcar Paris Orly Airport - Contract: 2105721842.
I am writing to publicly denounce an abusive charge and an act of absolute bad faith by Europcar France. I rented a vehicle from June 16 to June 21, 2026, picking it up and returning it at the Paris Orly Airport branch. At the time of booking, I purchased the Premium Protection plan (Full Insurance / Zero Excess). Despite having full coverage, Europcar has extra-charged my credit card the amount of 100.04 Euros, claiming "administrative fees for damages."
Furthermore, they are accusing me of causing damage to an area where a pre-existing scratch/dent was already officially registered prior to my rental. They falsely claim that the damage is now "larger." Statistically and logically, the probability of an independent event damaging a rental car in the exact same spot is close to zero.
This is a clear scam to make a customer pay for a pre-existing condition that should be fully covered under the premium insurance policy regardless.I tried to contact Europcar customer service multiple times through different channels to resolve this, but they never bothered to reply to my messages. In addition to seeking phone support from Europcar in Portugal (where an agent was the one who came up with this excuse about "administrative fees" to justify the charge), we have also sent multiple written inquiries to several of their corporate email addresses. They have completely ignored us.
Additionally, there are significant discrepancies between the signed contract and the final invoice:
Base Rental (Aluguer Base):
Contract 147.11 EUR / Invoice 127.92 EUR (Diff: -19.19 EUR)
Upgrade: Contract 207.00 EUR / Invoice 180.00 EUR (Diff: -27.00 EUR)
Premium Protection: Contract 158.42 EUR / Invoice 137.76 EUR (Diff: -20.66 EUR)
Assistance Plus: Contract 33.81 EUR / Invoice 29.40 EUR (Diff: -4.41 EUR)
Interior Protection: Contract 34.50 EUR / Invoice 30.00 EUR (Diff: -4.50 EUR)
Airport Service Fee (15%): Contract 0.00 EUR / Invoice 88.81 EUR (Diff: +88.81 EUR) -> Added post-rental
Fuel (Combustivel): Contract 0.00 EUR / Invoice 27.07 EUR (Diff: +27.07 EUR)
Damage Admin Fee: Contract 0.00 EUR / Invoice 87.00 EUR (Diff: +87.00 EUR) -> Invalid due to Full Coverage
TOTAL FACTURE: Contract 580.85 EUR / Invoice 707.96 EUR (Diff: +127.11 EUR)
Taking into account the specific amounts that differ, the combined sum of all items billed below the contracted rate is 75.76 EUR. Subtracting this from the invalid 87.00 EUR damage fee results in a net discrepancy of 11.24 EUR, which added to the remaining invoice differences (excluding the 27.07 EUR fuel charge) brings the total refund owed to us to exactly 100.04 EUR.
Europcar is completely ignoring my complaints and refusing to refund my money, violating the terms of the full insurance I paid for. Avoid renting with Europcar if you want to avoid hidden, abusive charges and zero customer support!

Queue 90 mins to get to the desk. No excuses about being busy, they knew how many bookings they had ahead of time and couldn't cope. What a horrible way to start your holiday

We rented at Carcassonne. I dealt with Mael for both the pick up and drop off and the experience couldn’t have been better. Mael was efficient and helpful and informative and gave me great confidence to book with Europcar again. Thank you.

I rented a small car in Rennes and returned it with a full gas tank. I get charged 27€ more because they said they were able to squeeze 6 liters more into the tank so they are charging me (and at an inflated price).
I complained and sent them the photograph I took of the full tank and they said that the photo means nothing to them!!
I am appalled by Europcar France in Rennes!! Are they carrying on a shady business on the side, charging foreigners illicitly for unnecessary gas money? I wonder! What a scam!

I am a tour guide and rented a minibus from Europcar, Blagnac Airport Toulouse. I had 6 clients in age from 71-80. An hour into our trip to the accommodation I relaized the air conditioning didn't work. Early the next morning I wrote to Europcar because none of their phone numbers go to the airport office. I did not hear back for 3 days. This was during the worst heatwave ever in France! The person who wrote me told me to call road service which I did, but they said they couldn't help me because the minibus wasn't broken down. He told me to call another office, but they wouldn't help me. I then took the minibus to a garage, but they couldn't help me without first getting an okay from Europcar, but as I said none of the numbers worked, so I couldn't even pay for the repair myself. I sent email after email to no avail. My clients spent 9 days in the minibus in extreme heat. I would have taken the minibus back to Europcar, but that would have been driving 4h in hellish heat. It was 132 degrees inside the minibus one day. When I returned the minibus they said someone would contact me directly, but this took a week. I've been given a refund of 200€ on a rental of over 1,000€. I will never use Europcar again. They should be ashamed of themselves.

Awful outfit. Cancelled our booking as it was a USA rate booking. Tried to charge €2000 for 9 days. We booked another car with them 2 days later and were charged for damage that we did not do to the car. Avoid.

Be very careful when collecting a car at Charleroi Airport.

The rental agent asked whether I would be driving to France. After I confirmed that I would, I was told I had to pay an additional charge. Since DiscoverCars had shown an estimated cross-border fee, I reasonably believed this was the required cross-border charge (although much higher than expected).

Only afterwards did I discover that the amount had been added to the contract as an optional Roadside Assistance product, not as a cross-border fee. At no point was it clearly explained that I was purchasing an optional service instead of paying the cross-border fee we had just been discussing.

In my opinion, this is a misleading sales practice. I would never have purchased roadside assistance had it been presented as an optional product.

My family and I had to wait for 4 hours, and when it was finally our turn, we didn’t even receive a receipt, so we had to wait another hour. We couldn’t get the car we had booked, and instead we were given a terrible replacement car.

I do not recommend traveling with this company. The customer service was very poor, and the staff behaved in a rude and provocative manner. Terrible company.

Staff do not check the cars for damage prior to rental, documents are signed off as perfect when they're not. Very lucky I took a whole video of the car on pick up or Id have had to no doubt deal with an incident not managed properly by Eurocar from a prior hirer. Its not a hirers responsibility to prove they did not damage a car when staff can't be bothered to complete company documents properly.

I await the return of my 2 x 1 day 500 euro deposits which I had to pay even though Id paid for the premium cover at all levels, I hope that's dealt with better.

Eurocar needs modernisation with its processes.

I hired a car from Europcar at Marseille Airport. The vehicle itself was fine and the collection and return process was straightforward.

On returning the car, I honestly reported a scrape to the underside of the front bumper that had occurred during the rental. The branch staff advised that the damage would need to be assessed by an expert before they could tell me what the repair would cost.

A few days later I discovered a charge of approximately £964 pending on my credit card without any prior explanation. When I contacted Europcar customer services, they were unable to see the charge on their system or explain what it related to. They opened an investigation and advised it would take 3 to 5 business days.

Only later did I receive a damage invoice for over €1,100, which simply described the cost as a "Damage Surcharge" together with an administration fee. It did not include an itemised repair estimate or explain how the repair cost had been calculated.

I accept responsibility for the damage and understand that repairs have to be paid for. My dissatisfaction is with the lack of communication and transparency throughout the process. Customers should receive a clear explanation and supporting documentation before such a significant charge is applied to their card.

Overall, the experience left me with very little confidence in Europcar's damage claims process. I will not use this company again

ZERO Customer Service, ZERO refund, ADDITIONAL charges!

A follow up to my previous review...

Despite contacting Europcar through their various suggested routes I have received ZERO response. To add insult to injury they have just invoiced me for not filling up a car that they took away from me due to a puncture and did not replace.

Perhaps rather than a standard 'contact us' response to these reviews Europcar might actually speak to me to resolve the various issues! ZERO Customer Service, ZERO refund, ADDITIONAL charges!

Avoid this branch. I would never use Europcar Toulouse Airport again.

I have hired cars from many different rental companies over the years and have never experienced anything like this.

Our rental caused significant disruption to our holiday because the middle rear seatbelt was jammed and would not extend. This meant we could not safely transport all five passengers, and someone had to take a taxi back to Toulouse Airport. It delayed our journey considerably.

When we returned the car, I explained the issue to the staff. They inspected the vehicle while we unloaded all of our luggage and were physically pulling on the seatbelt themselves to try and free it. I asked how I should make a complaint, and I was told to email customer services, which I did immediately after checking in for my flight.

I was then asked to sign the return paperwork. I specifically asked whether the issue with the seatbelt had been noted, and I was repeatedly told, “Yes, yes, yes.” At no point did anyone mention any damage to the vehicle or suggest there was an issue with the wheels. I was told nothing other than to send my complaint by email.

Three weeks later, I noticed an unexpected charge and contacted Europcar, only to be told I was being charged for alleged scuff marks on a wheel. This came as a complete shock because no damage had been mentioned when I returned the vehicle, despite staff inspecting it while I was there.

What concerns me most is that after this happened, I looked at recent reviews for the Toulouse Airport branch and found another customer describing an almost identical experience—being told everything was fine on return, only to be contacted afterwards and charged for alleged wheel damage.

Whether coincidence or not, seeing such a similar account has completely undermined my confidence in the damage assessment process at this branch.

My advice to anyone hiring from Toulouse Airport is to take detailed photos and videos of every part of the vehicle, especially all four wheels, both before you leave and before you hand the keys back.

Based on my experience, I would not recommend this branch.

It all seems fine until you get there and they force you into buying their insurance package even if you have insurance with your booking company. Another 40 something euros per day. Insurance deductible sure the €87 “admin fee“ was some bs. Other people we travelled with used enterprise car rental rentals and had a good experience

On collecting a hire car from Europcar at Carcassonne airport on 23/06/2026, the vehicle was delivered dirty (I have photo evidence), which completely masked minor cosmetic blemishes beneath the grime. Upon returning the car on 25/06/2026, the Europcar representative rubbed a layer of dirt away and "discovered" a 2.5cm hairline scratch. It is completely obvious that this scratch was pre-existing. Had it occurred while in my custody, the scratch would be on top of the dirt, not hidden behind it. I contested this immediately on-site. The employee agreed and verbally assured me that there was no issue and that my deposit would be returned in full. Trusting their word, I left, only to find out four days later that they went behind my back and charged me €306 anyway.
This is a deceitful and underhanded way to conduct business. Be extremely vigilant if you rent from this location—take photos of every inch, even if they hand you a dirty car.

In French:

En récupérant une voiture de location chez Europcar à l’aéroport de Carcassonne le 23/06/2026, le véhicule m’a été remis sale (j’ai des photos pour le prouver), ce qui masquait complètement de petites imperfections cosmétiques sous la saleté. En rendant la voiture le 25/06/2026, le représentant d’Europcar a frotté une couche de saleté et a « découvert » une rayure capillaire de 2,5 cm. Il est tout à fait évident que cette rayure était préexistante. Si elle était apparue pendant que j’avais la voiture, elle aurait été sur la saleté, pas cachée en dessous. J’ai contesté cela immédiatement sur place. L’employé a été d’accord et m’a assuré verbalement qu’il n’y avait aucun problème et que ma caution serait entièrement remboursée. Lui faisant confiance, je suis parti, pour découvrir quatre jours plus tard qu’ils m’avaient contourné et m’avaient quand même facturé 306 €.

C'est une façon trompeuse et sournoise de faire des affaires. Soyez extrêmement vigilant si vous louez à cet endroit—prenez des photos de chaque centimètre, même s'ils vous donnent une voiture sale.

I am writing to express my deep dissatisfaction with my recent rental experience. I had booked and fully paid for a vehicle in advance. Upon arriving at the counter, I was informed that our car—as well as the vehicle booked by the family traveling with us—had been given away.Despite providing my flight details in advance so the staff could track my arrival time, my booking was not held. Instead of offering a complimentary upgrade due to their own scheduling error, the company attempted to downgrade our vehicles. To make matters worse, they demanded an additional €700 to €2,000 to provide a vehicle equivalent to the category I had originally booked, even though my initial payment was only €500 including full insurance.Forcing customers to pay double or triple the original price due to the company's internal mistakes is an unacceptable business practice. This completely ruined our travel plans. I will never use this company again and strongly advise others to look elsewhere.

Arrived at bordeax airport late due to a delayed flight - all things online say if you put your flight details in as that they will stay around for you.

I put my flight details in but they didn't stay around - left us stranded with an 8 month old baby at midnight!

My other half went out and asked the guys at the station at 12.10 with the baby whether we could have the car and the guys in the station said no so they hadn't even left just refused the car.

I have messaged customer service as asked below and still been ignored

Booked a mid-size car through a broker, with full damage protection, and paid in full in advance. At the Orly counter I was told my car wasn't ready — “minimum 30 minutes” wait — and offered an electric vehicle “on the same conditions” to compensate. No price was ever mentioned. I was also told the charge level was “included, just return it as is.” None of it was true: the invoice added an €80/day “upgrade” and a prepaid charge — about €481 on top of my fully-prepaid booking, bringing the total to roughly €738, nearly triple the agreed price. The agent also pushed me to buy Europcar's own insurance despite my booking already including full protection, claiming I'd be liable for over €8,000 in damage — even though the contract itself states a €3,500 excess. The agent couldn't communicate in English and the documents were in French. Read every single line before signing and refuse any verbal “courtesy” offer. I felt deliberately misled and am formally disputing the charges.

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Reply to Europcar France:
Thank you. I have already submitted a formal written complaint to Europcar France regarding contract 2105755360 (Paris-Orly), now acknowledged under your reference Dossier #26705157, requesting a refund of the €481.10 in undisclosed charges. I'd ask that your team respond to that existing case rather than have me open a new one through a separate channel. I'm happy to provide any further detail there.