Europcar France Reviews 

Europecar is big SCUM

When I call tham first time to book van UK to Bulgaria
I asked tham how much it will cost me the rent for 8 days, thay told me for internatonal it will be 412 pounds
and after on the day when I go to collect the van thay toll me all the fee which I never expect it will be to high.
If I knew it all the price will be 1290 pound never I will rent.
Thay told me 0.20p per milage, but the main reason or problem is on the phone if thay told me for 7 days
you can driving 250 milages per day i will rent for 7 day not for 8 days because for 8 days is onley 90 milages pred day.
very important for me is on the call to tell me everything no on the day when I collect the van.
I spoke with the girl there in basingstoke UK she told me you book with France main office and do not cancel report and
thay will give to you money back, which nobody got back the money. she told me all call conversation is recorded,
thay send me the invocie how much thay charge me and very simple thay stollen money from me around 750 pound.
do not rent with this company thay are thieves. Next I will do report in the police
the main problem is around all world thay do same thing that's why 3.3 bilions every year thay have STOLLEN MONEY

EUROPE CAR SCUMERS

Europcar Nice – Fraudulent damage claim practices
⭐☆☆☆☆
Damage already documented at pick-up — charged anyway.
When collecting the vehicle on May 11, 2026, pre-existing damage was present and formally recorded on the inspection form signed at the Nice agency. On top of that, Europcar's own staff photographed the vehicle at pick-up — and the damage is clearly visible in those very photos.
Despite this, I received a damage claim after returning the car.
When I disputed the charge, Europcar argued that the damage had not been reported by email within 2 hours of collection — conveniently ignoring their own signed inspection form and their own photographs that prove the damage was pre-existing.
This is not an administrative error. This is a deliberate practice: billing customers for damage that was already present and documented, counting on people not pushing back. Their own evidence contradicts their claim, yet they maintain the charge anyway.
Legal proceedings have been initiated.
Advice: avoid Europcar, or photograph every inch of the vehicle yourself before driving off — and keep a copy of the inspection form. Do not trust that their documentation will protect you.

AVOID AT ALL COSTS!!!! Still being chased for a bogus admin charge, totally ignore all my emails. How this bunch of crooks stay in business is beyond me.

I have rented cars from Europcar on many occasions and only had good experiences. However, my experience of renting from Europcar Brest Airport was anything but good.
Aside from the fact they take a three hour lunch break, they also charge ridiculous administration fees for damage which is fully covered by the insurance. In my case, they claimed I had scratched a hub-cap: which I absolutely deny, but which, in any case is scarcely 'damage', and then charged me an administration fee of nearly 100 Euros which they claim was the cost of sending me an email to say they were going to charge me 100 Euros.
I subsequently rented another car from Hertz, who were cheaper, had a better selection of cars and much better customer service.
My strong advice is: do not rent from Europcar Brest Airport.

Very disappointing experience at the Nice airport Europcar location.

I am writing to express my dissatisfaction with my recent rental experience at the Europcar counter in Nice, France.
Prior to my trip, I reserved a small vehicle through the normal booking process. At no point during the reservation was I informed that purchasing additional rental insurance would be mandatory.
Upon arriving at the counter, I was repeatedly told by the rental agent that I would not be permitted to rent the vehicle unless I purchased Europcar's insurance coverage. I explained that my credit card provides rental car coverage and presented supporting documentation. I also provided evidence of my personal automobile insurance. Despite this, the agent continued to insist that the additional insurance was required.
The discussion became increasingly frustrating and involved multiple staff members. As a result, I seriously considered canceling the reservation and renting from another company. Only after it became apparent that I was familiar with standard rental procedures, including the use of a credit card pre-authorization, did the staff stop insisting on the insurance. The rental was then processed without the additional coverage, confirming that it was not actually required.
I find it unacceptable that customers appear to be pressured into purchasing products they do not need through statements that are, at best, misleading. This experience created unnecessary stress at the very beginning of our vacation and significantly diminished my confidence in Europcar.
I respectfully request that this incident be reviewed and that appropriate steps be taken to ensure customers receive accurate information regarding insurance requirements and rental eligibility.

I had a confirmed booking to start our trip to Normandy, but the desk agent, Stive, at the Paris Gare du Nord branch completely ruined our plans. I presented a perfectly valid Spanish EU driver's license. However, because it has the official EU Code 70 (indicating an exchanged license), he refused to accept it, showing a complete ignorance of standard European regulations.

I offered him the official proof of my original license, which confirms my 8 years of continuous driving experience (since 2017), but he refused to even look at it. When I politely asked him to call the station manager to resolve this issue, he flatly refused. Utterly arrogant and unprofessional behavior.

To make matters worse, the Europcar online complaint form crashes every time you try to upload photo evidence. We were left stranded at the train station. Avoid this specific branch at all costs!

We have had two separate incidents with Europcar at Carcassonne Airport where we were accused of causing damage to a hire car that was already present when we collected it.

On the first occasion, the damage was a very fine scratch that we did not notice during collection and which was not recorded on the vehicle condition report. As a result, we had no way to prove it was pre-existing.

On our second rental, having learned from that experience, we took comprehensive photographs of the entire vehicle at pick-up. When a further small scratch was later identified, our photos clearly showed that the damage was already present when we collected the car, and no charge was applied.

In our experience, several areas of damage were not recorded on the paperwork despite being visible on the vehicle, and the car was not particularly clean when we collected it, making it even harder to identify every mark and scratch. We also observed other customers disputing damage charges when we returned our vehicle.

Based on our experiences, I would strongly advise anyone hiring from this location to photograph and video the entire car before leaving the airport and to check the condition report very carefully or better still, not use these cowboys at all. We do have insurance, but customers should not be held responsible for damage that was already on the vehicle when they collected it.

Incredibly bad service. Seems like they would prefer having no customer at all. Much easier !!

The staff are nice.....
The problem is they are in the car rental business and the car we got is rubbish: 56000 km, virtually every panel has damage (even the customer service agent was surprised), breaks squeak and suspension is poor... no other vehicles available at Cannes. Mazda 3 is a fine car but not this one.

Europcar - if you read this happy to talk to you
Other renters - go elsewhere if you want a decent and possibly safe car

I rented a car at Europcar in Nice airport. The guy at the counter was extremely friendly (too friendly, it seemed in hindsight). I forgot my licence but het could arrange to use the one from my wife. He didn't tell me that he cancelled my booking and made a new - more expensive - booking, which I remarked only some weeks later at my Visa overview.
At the same time he made me sign the contract (4 signatures), without telling me that he had included an additional insurance. So for 5 days rent (Fiat 500), they charged me 1.082,38 € instead of the 673,44 € in the original booking! (+60%!)
Off course we made a complaint, but it was laughed off.
Europcar: Never again! And I will tell all my friends...

Update: You will see there is a reply from Europcar, giving me the same link I have used to communicate with them. ’the charges stand and we had no responsibility to help our customers’. My review stands.

Before anything else: the agent found time to ask which way we, as Americans, voted. Make of that what you will.
Rented from Paris Gare de Lyon. Three separate problems:
1. Train arrived late — we were charged extra for "not being on time."
2. We had reserved a specific car class in advance. At checkout we were hit with a €90 "special equipment charge" — not mentioned once, buried in the contract. Every other rental company rolls this into the quoted rate.
3. We drove the A13/A14 Paris–Normandy highway, which converted to barrier-free free-flow tolling in 2024. We owe the tolls — fair enough. But the rental agent said nothing about the new system or the 72-hour online payment window. When we complained, Europcar told us they have "no responsibility" to inform customers. They then charged us multiple €55 fees simply for passing our details to the toll authority.
We've rented in countries with free-flow tolling before. Every other company warned us. Europcar couldn't be bothered.
There are better options. Use them.

Shocking service in nice airport. Screaming kids and queued for hours to get our car.

Update: customer service provided a pre-written, standard reply without examining the circumstances of my request.

Extremely disappointing experience with Europcar CDG.

Returned the car 25 minutes late after unsuccessfully trying 3 gas stations around CDG that were all out of fuel. Result:

€113 charged for 25L fuel at €3.78/L
extra €30 fuel penalty, despite personnel guaranteeing we would not be charged
extra rental day charged, despite explaining the situation and that we got the car late at pick-up because staff made us change terminals (so in reality we got the car 30 minutes later than official pick-up time, so we were technically not delayed at return).
insurance mysteriously increased from 4 to 6 days on final invoice, when we only drove for four days
€87 “administrative damage fees” despite Premium Protection with €0 excess, and having declared the damage on arrival.

To make things worse, Europcar staff at pickup misrepresented the insurance price as final when the contract shows it was actually without taxes.

The final bill became completely disproportionate compared to the original reservation via Wisecars. I have already escalated the matter and will pursue mediation and DGCCRF/SignalConso if necessary.

Be extremely careful reviewing every line of your final invoice with Europcar CDG.

The waiting time to pick up the car in Paris CDG was two hours, and when it was our turn, the car was not ready. We made the paperwork while waiting but was then told that we could not rent the car because we had made the payment with a card in another name then the main driver. This could only be solved if we paid more than double the original price and waited additional two hours. 

Avoid at any cost, i was charged 165 euros ( 3 x 55 administration fees) for a simple 2 minute administration job. I communicate several times by email with their non existent support to try resolve or at least reduce the charge but is seems this is there standard practice to charge their customers with extra (admin) fees.

Parasitic company - AVOID AT ALL COSTS.

Hires a car in France with them and bought the full comprehensive insurance at the desk where I was assured that by buying it there would be zero excess or fees to pay in the event of damage occurring. Low and behold I had a chip on the windscreen so they decided to charge £70 for an “admin fee”. I raised the issue with them directly to which they referred to the small print that the desk operators tell you not to worry about. Very disappointing and a terrible way to treat customers.

I would urge everyone and anyone to avoid.

I made a booking (1200935066 ADELAIDE April 05) for a Kia Stonic S 2E12QB at Adelaide Airport for a total amount of 1,674.15 AUD. The person at the reception desk at Adelaide Airport informed us that the second driver did not have to pay anything in addition to the rental.
The car was returned at Melbourne Airport on April 16, 2026, which was one day earlier than scheduled, and with a full tank of fuel.
Today, I received an invoice (Agreement Number 101319744187, dated 16.04.2026, 1200935066 6512403188) for 2,012.91 AUD plus 1,177.59 AUD, for a total of 3,190.50 AUD. This represents approximately 265 AUD per day for a small car.
I do not understand at all why I have been charged such an amount.

Paris airport. They just run a SCAM system here... first time they managed to fool me, got scammed, nobody cares about complaints. Second time I was prepared, so I could spot, word by word, how they fool customers into unwanted upgrades, hidden fees, etc...
They never seem to have the car you booked. They propose you an upgrade implying you're getting it for free, due to a discount.. but it's not, you get an imaginary discount of the ridiculous base tariffs, meaning that in the end, even with discount, you're paying double than your original booking, except, they never mention it. They always and solely mention you're getting a very good discount. They're angry, arrogant and a bunch of scammers. These people belong in jail.

Rented a car from Lyon Airport. Somehow they have charged me the same amount for additional items to two different credit cards but they refuse to issue a refund.
I have emailed them with bank statements dozens of times and have called cust services many times too. They refuse to understand or rectify their mistake. Thus I raised a Dispute with my Credit Card provider as the only way to recover the funds. Really poor customer service.

Lots of hidden charges, rude incompetent staff. Nothing explained correctly. Dropped the car off, spoke with staff, assured me no extra charges, £500 bill through.

One is for the airport location being a premium location, I mean, that is ridiculous. Avoid avoid avoid, plenty of other hire companies that are not scammers.