Alamo Reviews 

We are still waiting for the car we ordered and paid for 4 months ago. We've been here 2 hours so far! They tried to give us a manual after a 45 minute wait, then an SUV, we ordered a small automatic. While we've been waiting we have seen a stream of customers complaining about the poor customer service, cars not ready and hidden charges. Many people around us are getting very frustrated with raised voices. They wanted to cancel our booking to get rid of us. No explanation or apology given.If you want to keep your blood pressure down rent from someone else!
Who knows what condition the car will be in when we eventually get it!

Envoyé : vendredi 4 septembre 2026 18:21
À : 'At. Cliente CarJet'
Objet : RE: [CarJet ] Re: refusal at pick up

Unless we get an honest answer from your company regarding the car rental in Mulhouse,
We will start a campaign against your company and Alamo car rental company in France :

You write that we did not present a valid driving license in Mulhouse which is wrong !
See all documentation we did send you.

We will post every week a review on the socials until such time this issue has been solved and we have :

a). Received a call from your responsible manager,
b). Receive a full refund for all cost we have made.

Sincerely Yours,


De : Luis - Bianca (At. Cliente CarJet)
Envoyé : vendredi 4 septembre 2026 12:15

Objet : [CarJet ] Re: refusal at pick up

##- Please type your reply above this line -##
Your request (7182160) has been updated. If you wish to add additional comments, please reply to this email.
Luis - Bianca (CJT - CarJet)
4 Sept 2026, 13:15 CEST
Good morning,

Please note that presenting a valid driving licence is a mandatory requirement in order to collect the vehicle. As the driving licence presented at the rental desk had expired, the rental company was unable to release the vehicle.

We have reviewed your case and would like to inform you that the requirement to present a valid driving licence was clearly stated in the rental conditions and on your rental voucher.

Please also note that these terms and conditions were available and accepted before you completed and paid for your booking.

According to the cancellation policy applicable to your booking, a cancellation request must be made in accordance with the Terms and Conditions accepted at the time of booking in order to be eligible for a refund.

Therefore, we regret to inform you that we are unable to offer a refund in this case.

We apologise for any inconvenience this may have caused.

Kind regards,
Bianca
DoYouSpain.com
CarJet.com

Carles - Kassandra (CJT - CarJet)
15 Jul 2026, 17:18 CEST
Good morning

Thank you for contacting us.

I’m sorry to hear that you had problems with your rental.

We’ve contacted the hire company about the issue you’ve mentioned and will get back to you as soon as possible.

Kind regards,

Kassandra

DoYouSpain.com
CarJet.com

6 Jul 2026, 15:05 CEST
Attention : Jean Miguel :


Dear Sir,

Please find enclosed.

We look forward hearing from you,

Best regards,


De : Miguel - Jean (At. Cliente CarJet)
Envoyé : lundi 6 juillet 2026 11:41Objet : [CarJet ] Re: refusal at pick up


Miguel - Jean (CJT - CarJet)
6 Jul 2026, 12:41 CEST
Good morning,

I hope this message finds you well.

Kindly provide us with a copy of your driving permit to enable us to initiate a claim with the car rental company.

Best regards.


Jean
DoYouSpain.com
CarJet.com

24 Jun 2026, 16:53 CEST
Upon arrival at Alamo in Mulhouse airport on June 15 the Alamo agent refuses to give us a car as we have a German driving license issued in 1983 in stead of an International driving license and the Alamo agent claims he does not speak German hence does not understand what is written on the license. Impossible to reach you by phone on that day and also today impossible to reach you. The Alamo agent flatly refused - hence we had to turn ourselves to an alternative with the Sixt agency sitting next to the Alamo desk and Sixt gladly accepted our German driving licernse. We had to pay however Euro 983,77 in stead of the 477,46 hence Euro 506,31 more and we kindly ask you to re- imburse ourselves for this amount as well as the down payment we paid you at the time of the reservation ( Euro 57,25 ) hence a total of Euro 563,56 We look forward hearing from you, Sincerely Yours,

This email is a service from CJT - CarJet.

Absolutely horrendous experience - clearly a hidden chip on the inside of one of the car mirrors that we were then charged for upon dropping the car off. We were asked for proof that the chip wasn’t there - how can we provide proof of something we’ve never seen or caused damage too. Avoid at all costs. Absolutely shocking customer service levels from Chaima in Bordeaux airport drop-off point.

1 star too many. First of, they gave the wrong address, it's located in a parking under the name Entreprise 20 minutes away instead. Good look searching them.

Secondly, they scam. I was allowed to pay the car online with any card, but not to pay the deposit with it - which shouldn't be allowed, then don't accept the car payment neither.

I have called beforehand because I was afraid of this, and even sent a couple of messages, and they all told me not to worry. Until I went to the counter, they simply refused all my payment methods.

Avoid at all cost. Last minute car rental at Sixt was not even that much more expensive, and accepted all cards.

Big scam this one.

Charged €3,000 for a non-existent missing item at Marseille Airport!
I am writing this review to warn other travelers about Alamo / Enterprise France at Marseille Provence Airport.
Following the return of a car in undamaged condition, Alamo deducted €3,000.00 from my card, claiming that the boot parcel shelf (plage arrière) was missing. The parcel shelf was never in the car when collected! My signed initial departure report lists only pre-existing front passenger bumper damage. No parcel shelf was documented, checked, or provided at handover.
Alamo has produced no dated, high-resolution photographs showing the boot interior at pickup or drop-off proving the item was present.
Instead of providing an official itemized supplier invoice for a replacement part, Alamo simply debited the entire contractual damage excess cap of €3,000 automatically.
Under French Civil Code (Article 1731), the signed departure inventory is the binding legal record. Because Alamo cannot prove the item was provided at pickup, this deduction is completely illegal.
I have formally escalated this matter via a bank chargeback, an official report to the French Consumer Fraud Agency (DGCCRF / SignalConso), and a Mise en Demeure legal notice.

Warning to future renters: Inspect every single interior accessory down to the smallest detail before driving away from Alamo Marseille Airport, or choose a different rental company altogether to protect your deposit.

Absolute scammers!!

Extremely disappointing experience with Alamo at CDG and DiscoverCars. I booked a car at the CDG branch because it was the closest office to my location. At the counter, Alamo refused to release the vehicle because I didn't have an inbound flight ticket—a requirement buried in fine print that isn't required by other CDG rental companies. DiscoverCars then refused to refund my payment despite no service being rendered. Save yourself the stress and book directly with a company that has clear, transparent terms.

am extremely disappointed with my experience with Alamo Rent A Car.

After returning our rental car in Bordeaux, France, Alamo charged my credit card approximately $5,500 for alleged damage that we did NOT cause.

What is especially concerning is the lack of documentation and transparency surrounding this charge. When we returned the vehicle, we had someone inspect the car with us. We were not presented with a damage report, we were not asked to sign anything acknowledging damage.

Despite this, Alamo subsequently charged my credit card thousands of dollars.

I have repeatedly asked Alamo to provide documentation proving that this damage occurred during our rental, including a proper inspection/damage report and an itemized explanation of the $5,500 charge. I have not been provided with the documentation I believe should support such a significant charge.

I absolutely did not cause the damage Alamo is claiming responsibility for.

A rental company should have clear procedures for documenting the condition of a vehicle before and after a rental. Customers should not be faced with a $5,500 charge for alleged damage without clear evidence and documentation.

I am disputing this charge with my credit card company and continuing to request documentation from Alamo.

My advice: If you rent from Alamo, photograph and video every inch of the vehicle before driving away and again when you return it. Document everything. Do not assume that the rental company’s inspection process will protect you.

This has been an incredibly frustrating and stressful experience, and I would not recommend Alamo based on how this matter has been handled.

High farce. Please read before considering hiring from Alamo Nice (ditto Enterprise - the same group).
After paying for a 9 seater automatic Renault a few weeks in advance, specifying our terminal and completing in advance the check in details to save time (note - it doesn't), we waited 20+ mins in a queue to be told they didn't have an automatic, it was at the other terminal. Told it would be quicker to catch the connecting shuttle to the other terminal than wait for them to drive it over so off we went with a huge bike box and loads of luggage in the blistering heat. The actual train journey was 5 mins, the walk from there wasn't...
Greeted by bedlam at the other terminal, huge queues, and a stroppy, borderline aggressive male staff member manning the queues who told us there wasn't a 9 seater ready for us to pick up, they were being cleaned etc and we'd have to wait behind other people who were waiting for their cars. Told to join another queue, only to then be told by a different assistant that we had again been misinformed, there wasn't a 9 seater Renault there at all, manual or auto. They were all out on hire. Despite us having booked and paid for it some weeks ago. After a bit of back on forth we were given an upgrade, a 9 seater Vito. Alamo get the one star for that.
The Mercedes then developed a mechanical issue (fyi it's common for Vitos to develop suspension issues) which resulted in it being unroadworthy. Alamo arranged for Mercedes to come to our villa to fix or tow. Friday afternoon so of course it was towed. We asked that rather than provide another car (as we were leaving the next day) if Alamo could arrange two taxis to take us to the airport the following morning. After about 30 minutes of trying to speak to someone this was sorted. So far, so good. Four taxis then turned up, cue an argument over who was taking us, and another two called up my husband to say they were on their way!
A few days after our return home Enterprise/Alamo emailed me saying we hadn't dropped the car off at the airport... After explaining no, they had arranged for Mercedes to collect it etc, I got a subsequent email asking if I knew where it had been taken, which city or garage!!! Obviously we didn't, but sent them a pic of it on the back of the pickup going up the hill. The following week I then got an email informing me that they had located the vehicle, and by the way we had put on an additional 6218 miles and consequently owed them 5,198 Euros in additional charge. Given our villa was only 38km from the airport I suggested to them that they might want to have a think about the possibly that we drove an average of 444km every single day of our holiday... Also, the fact that we had taken a photo of the mileage just before it was towed made it pretty clear the mileage they recoded was from a different car.
Now, endless ineptitude, a mechanical and even the rudeness of staff I can cope with, however, Enterprise/Alamo had actually already taken the payment of nearly £4500 for the mileage error from our credit card without waiting for our response. After emailing back, TWO days later the manager (Wissam Bensalem) emailed me apologising profusely saying he had fully refunded me, and to email him personally should I have any more issues.
Except that we weren't fully refunded, the refund was short by £97. Despite two emails suddenly Wissam is no longer responding. So I have referred the issue to the ECC (deal with cross border disputes) and will also be complaining to the BVRLA/ECRCS once the 8 week limit is reached.

Charged me for damage done to a rental car a month before I ever had the car. Extremely poor communication. Money taken from my credit card and refund took over a week and zero apology. Horrendous service.

Alamo Paris. Terrible service!! AVOID at all cost! They created rules that were not included in the contract provided to their clients and handled the situation in an extremely unprofessional manner.

Most concerning was seeing an employee physically confront a mother while she was holding her baby, and then laugh about the situation as though this behaviour were acceptable. The clients had already paid for the car and, instead of being treated with basic respect and professionalism, were mistreated by an employee who appeared completely unprepared to deal with the situation appropriately.

Based on this experience, I would not recommend hiring their services.

Fraudulent company - Avoid.
They will find a way to rip you off. Got the car 3/4 full. Took a photo. Was told to return 3/4 full. Returned it 7/8 full. Took a photo. Was charged Euro 27.90. Phoned up Perpignan 5 times, each time I was told they would refund the money. 6 weeks later, still no progress. I phoned the customer service line 0800 111 4312 - make a note as you'll need it if you foolishly rent a car from Alamo - was told by the lovely agent that she would look into it. Nothing. 6 days later, rang up again, and was informed that they had charged me Euro 27.90 because I had returned the car 75% full and I had received it 87% full (a complete lie) and this fraudulent difference of 2.5 litres cost me 27.90 euro

We had a terrible experience with Alamo France at Nice airport. After saying clearly that we DON’T WANT additional insurance, they charged it anyway, and they literally stole us over €500. They don’t give email address, you can only call. We call 4 times, and they didn’t do anything despite that they said they would. We are planning a court charges, as we have all evidence.

Avoid Alamo at Montpellier Airport. Pick-up was an absolute ordeal. The desk agent tried to force me into buying their excess damage waiver for a ridiculous €45 per day, even resorting to blatant scare tactics by claiming I’d be liable for the full value of the car if anything happened without it.
​I refused to buy it, but to make matters worse, the actual rental price had mysteriously increased at the counter compared to my original booking. Predatory sales tactics and unannounced price changes—rent elsewhere.

Wow. I wasn’t expecting to see the drubbing Alamo has on trust pilot as my recent experience was nothing but exemplary.

So going against the flow… I booked a car to be picked up a Toulouse airport. A short and poorly singed walk from the terminal and I was at the rental location in the main carpark.

I was quickly and politely welcomed and shown to my car a brand new Peugeot hybrid.
The guy walked me around the car, explained the tolerances for scuffs and damage with and easy to understand measure card, walked me through my insurance , showed me the basic run down of the car , singed me out and I was off!

Great car …beautiful to drive no issues the entire week long trip.

Drop off was similarly easy. We walked around the car , no damage, no problems. Filled up with petrol before drop off ..shook hands closed the agreement and that was it.

It was by far the easiest and least stressful hire of a car I’ve had for years. I didn’t at any point feel like i was being preyed upon or about to be ambushed with clever hidden charges …which is almost unique in my experience of car hire companies.

Perhaps its location, perhaps its staff. But Alamo at Toulouse airport is excellent. 👌🏼

Avoid
Avoid
Avoid

Very Awful experience from start to finish.

I arrived at around 3:00 p.m. on Saturday, 11 July, having already completed pre-check-in. My 87-year-old disabled mother was waiting in a wheelchair, yet there was only one employee serving customers and we were left waiting for about 30 minutes.

I politely explained our situation to the supervisor and asked if she could help us complete the collection, which ultimately took no more than five minutes. She refused and walked away. Shortly afterwards, she returned with food and stayed in the back office while we continued to wait. The lack of urgency, empathy, and basic consideration for an elderly disabled customer was extremely disappointing.

To make matters worse, the vehicle we were given appeared to have a fault. I tried contacting several Alamo phone numbers to arrange a replacement and was told I would receive a call back, but no one ever got in touch. The following day, I was still struggling to reach anyone who could help.

Overall, the experience was disorganised and far below acceptable standards. What should have been a simple, pre-checked collection turned into a stressful and unnecessarily long process, followed by issues with the vehicle and poor customer support.

I would not recommend this location based on my experience.
**
10 days later, despite writing to Alamo and their owner enterprise and despite being promised a refund by a supervisor never came back to me and none of my complaints were answered

Alamo France are a scam business. They took our money, and then a day before told us they didn’t have a car. After wasting several hours trying to get another car they told us to come early in the next morning to try to see if there was return. We pointed out that there was dents on that car but the lady staff member said the car was new and not to worry. We took photos anyway. When we returned the vehicle they deducted $3000 euro without authorization saying we damaged the vehicle. We went to their office and the staff at that office agreed it was preexisting and that she would write an email to their head office to have the case reviewed. They refused to let us take photos and screamed at us to go away when we tried to get photos.
They refuse to return the money despite having photo evidence. They tried the same stunt with our travel companions as well at the same time. Obviously very dodgy,
Do not ever use Alamo/enterprise. It’s a big scam!

I would never rent from this company again when traveling to the Marseille Provence Airport (owned by Enterprise). We picked up the car for a long weekend and drove to the BnB we were staying at in the Provence-Alpes-Côte d'Azur region and parked. The next morning we woke up to a completely flat tire! The mechanic who fixed it for us said there was a slow leak and the company likely filled the tire with air prior to us renting the car. That is money I had to spend to fix something that should have been fixed prior. Then came the second flat tire the day after... fine, bad luck. But everything is closed on Sundays and we flew out Monday early morning. Alamo/their roadside recovery sent a tow truck and took procession of the car since it could not be driven or fixed same day. After emailing them multiple times to get the paperwork and itemized bill I needed to make a claim to my insurance, they emailed me two and a half weeks later after charging my card within the first week and no communication! Then when I finally received an "itemized" bill, they are charging me for storage of the vehicle even though they took procession of the car, plus a full day of "lost use" of the car even though it was going to be returned the day of "storage." I 100% DO NOT recommend renting from this company - poor communication if something happens, lack of transparency when needing to make a claim, and up-charging customers.

Beware: Disputed "Accident Damage" Claim After Return — Alamo/Enterprise Marseille Airport

I rented a one-way vehicle through DiscoverCars.com with pickup at Avignon TGV and drop-off at Marseille Airport (May 7–15). I want to share our experience so other travelers can protect themselves.

At pickup in Avignon, the vehicle already had numerous small chips and marks. When we raised this, the agent showed us a sizing tool used to determine what counts as reportable damage, and assured us that chips below a certain size were not a concern. Based on that assurance, we didn't bother filming close-ups of these minor marks — we filmed general walk-around video instead, which is normally more than sufficient documentation.

At drop-off, due to an early flight, we followed Alamo's own stated procedure: leave the car in the designated return area and drop the keys in the secure box. We again filmed a walk-around video. We received an immediate rental satisfaction survey and rated the experience positively — we had no issues with the car itself.

Later that same day, we received an email notifying us of an Accident Damage Claim (File #80030237) for a windshield chip, billed at €150. The official Vehicle Condition Report on file showed no recorded damage. When we asked for evidence, Alamo sent two photos: one where no damage was visible at all, and a separate close-up of a small chip — with a dashboard that did not appear to match the interior of the car we had driven. Neither photo, nor any evidence provided, established that this damage occurred during our rental period.

We disputed the charge, pointing out (1) no evidence was given that the damage occurred during our possession of the vehicle, and (2) Alamo never addressed the assurance we'd been given in Avignon that minor chips like this were not something to document closely. DiscoverCars.com, our booking platform, told us they couldn't assist because we hadn't purchased their additional insurance add-on — despite our having separate comprehensive travel insurance covering rental vehicles.

My advice to anyone renting from this location: film close-up, timestamped video of every single mark on the car, no matter how small, regardless of what any agent tells you about "minor" damage thresholds — and do the same in extreme close-up at drop-off, even if you're told to just leave the keys in a box. Get a printed/emailed condition report at both ends if at all possible. Save every communication.

We felt the process gave us no real way to defend ourselves against a charge for damage we do not believe occurred during our rental. We will be taking this case to the French Consumer Protection Agency (DGCCRF)

Trying to enter the Alamo office at Marseille airport to get my car rental my cabin bag was damaged beyond repair from a metal sheet at the pavement just before the office entrance, a damage that was shown to the person in charge and documented with photographs. Up to now and after several emails with local office and the customer service agent all I got were promises that they will deal with my request with no answer from the airport office.

Very disappointing experience with Alamo Bergerac

The problems started at collection, where we waited approximately 45 minutes before being served. After a long journey, this was not the start we were hoping for.

The main issue then arose when my Monzo Mastercard was refused for the security deposit because I was told it was issued by a digital-only bank. As a result, my wife's credit card had to be used and she was added as an additional driver at extra cost, despite not driving the vehicle at any point during the rental.

To make matters worse, the vehicle was supplied showing effectively no fuel remaining. The fuel gauge was red-lined and the range indicator displayed 0 km remaining. This immediately forced us to find a petrol station in an unfamiliar area and created unnecessary stress at the start of our holiday.

Following the rental, I submitted a formal complaint detailing these issues and requesting a response. I have not received any acknowledgement or reply whatsoever.

What has disappointed me most is not just the issues themselves, but the complete lack of customer service afterwards. I attempted to resolve the matter directly before leaving a public review, but received no response.

The vehicle itself was fine, but the collection process, additional charges and lack of after-sales support have left a very poor impression. Based on this experience, I would not choose Alamo again.