Initially, Yarbo support was TERRIBLE! I had to email the CEO to get the proper response to my initial questions. Once I was able to get the right amount of attention, all my issues were resolved. Eve... See more
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Yarbo is a pioneering technology company leading the way in smart yard maintenance solutions. With a strong focus on independent R&D technology, Yarbo is dedicated to providing smart yard robots that offer a diverse range of multi-functional services. Currently, Yarbo's product lineup includes snow blowers, lawn mowers, leaf blowers, and newly introduced add-ons such as granular spreaders and liquid spreaders, which further simplify yard care tasks. Yarbo's commitment to innovation extends to a broader range of yard maintenance solutions, covering irrigation, debris and leaf vacuuming, plowing, trimming, voice companionship, and more.
Contact info
1951 Ocean Avenue Unit 3, Ronkonkoma, 11779, New York, United States
- +1 (631) 818-1850
- support@yarbo.com
- yarbo.com
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Yarbo Snow Blower Review & Refund Request
Since receiving the Yarbo snow blower/blade unit, I’ve rarely been able to complete a full cycle of the work program. The unit performs decently at first, but after the initial run, it needs a recharge that takes over 3.5 hours. Recently, it hasn’t even been able to reach a full 100% charge. I submitted a ticket for this issue, but it’s still unresolved. The support team claims they can’t connect to the unit on their end because it appears offline, yet it shows as online when I check remotely. I’ve power-cycled both the unit and the data center multiple times, but the issue persists.
The charging issues continue with the battery levels fluctuating unpredictably—sometimes displaying 100% after days of charging, while at other times dropping as low as 86%. This inconsistency means that by the time the unit is ready to operate again, conditions have often changed. Either the temperature rises, making the snow too soft and causing the chute to clog, or more snow accumulates than the unit can handle, leaving it stuck and ineffective.
When using the blade, it works fine for short runs, but on longer 200' runs, anything over 2–3 inches of snow causes it to get stuck. In the past, this would result in the unit losing connection entirely, forcing me to send it back to the charging station, disconnect the battery, and restart the whole process. While that issue has somewhat improved, it was a major frustration early on.
Overall, the unit is simply not up to the task for a larger snow removal area, especially with the long charge times and constant charging inconsistencies. The studded tracks, which offer slightly better traction, have caused significant damage to my driveway’s asphalt and concrete when the unit gets stuck and the tracks spin. I originally tried the standard tracks, but they couldn’t even handle a small amount of snow, leading me to switch to the studded ones. Even then, I find myself shoveling snow in areas where the unit gets overwhelmed. This defeats the purpose of an automated snow removal system altogether.
In my call with Yarbo engineers, they agreed that my snow removal area was too large for the unit, and their only solution was to suggest I purchase another unit to cover the area. They also made it clear that a refund would not be issued because I was outside the 30-day return window. Unfortunately, during those first 30 days, I had very little snow, and constant connection issues prevented me from fully testing the unit in time to identify these problems.
If you have a small area with the right conditions, the Yarbo snow blower might work for you, but otherwise, I wouldn’t waste your time or money on this unit. It simply isn’t reliable or efficient enough for larger spaces, and the issues I've encountered make it clear that this product is not ready for serious use.
Reply from Yarbo
The ultimate sceptic (positive review)
I saw the S1 being advertised and thought, WOW now that's something I could use. But I am a very skeptical person, and when I saw the name change and then the launch of the crowdfunding I had doubts. I did my research and after some time, I decided to order my Yarbo. I was like everyone else and became very impatient and wondered if I was ever going to get my Yarbo. With the shipping updates and constant communication My mind was put at ease. I received my order and the fun began! If you read the manuals the assembly and operation is easy. The background monitoring and support is second to none!! The Facebook Group input is great and very helpful. The quality and performance exceeded my expectations and I can't wait to get the lawn mower attachment and blower into action!!
Growing with Yarbo.
As a partially disabled person with acres of hilly tree laden land that I love in a rural area this was a life saver. My wife has been bugging me to sell and move to a smaller place in the city without the land to make it easier. I have neck, back, and nerve damage and mowing for an hour would leave me in a state of pain that lasted the rest of the day. I saw the Yarbo and though how many people like me end up selling their homes due to being unable to maintain it.
So I signed up to become a dealer. And although it took a long time to get the initial unit and they are still growing their dealer support the tank has proven to be invaluable to me and hopefully to many like me in my area.
Is it easy to setup? No you do need to install some antenna correctly, and you need to setup the unit correctly for your yard and the job you want it to do.
Does it work? Yes once you understand how it functions and setup it works with very few issues.
Is it set and forget? No not really I had it get stuck on a rock the other day while I was away, but I was able to move it remotely to bypass the obsticle and then it completed the remaining yard without issue.
Great Machine!!
I purchased Yarbo mainly to cut down on mowing. I have six acres and it is very time consuming. The deciding factor for purchase was what all Yarbo can do. It isn't just a mower. It's a mower, blower, snow blower and it can tow up to 3400 pounds. It has a follow me feature that will tow a trailer and follow you as you pick up sticks and put in the trailer. This is a game changer. No other robot mower can do what Yarbo can do.
Yarbo is doing a great job at listening to their customers and meeting their needs. Like any technology it will always be a work in progress. Always updated and making better.
Great Job Yarbo!! I'm very impressed with my Yarbo.
I saw Snowbot becoming Yarbo
I saw Snowbot becoming Yarbo. I test the 1572 unit of S1. Then the 2023 version was a real improvement but still having issue and was really noisy.
The 2024 sure is a great one. It is strong, can figure out how to manoeuver to don't get stuck. It deleiver what we can expect of a home snowblower robot. The after-sales services are just amazing.
If you leave in a northern region with lots of snow, it will be a time where the stock piles are 8 to 10 feets high. Then in automatic mode, it might not do as great as when it got space. I do redo some section manually since the walls of the stock piles are to high for the automatic mode when it need to clean close to it.
In overall, is it worth to invest in Yarbo’s tech? Definetly yes. I don't regret it at all since they give so much support to ensure that your experience are great with your Yarbo.
Amazing product that gets better with…
Amazing product that gets better with each firmware update. I am able to wake up to a cleared driveway after a snowstorm and spend the time usually allotted for shoveling or snow blowing with my family instead.
I love my Yarbo!
I have been using Yarbo for over a year, both the 2023 I got thru the Kickstarter and the new 2024.
Both the Mower and the Snowblower have worked very well for me, and Yarbo's support has been very good.
I actually became a "tester" for Yarbo, so I get to try the new software and firmware before the general public does. As a retired computer geek I enjoy this.
Why 4 stars and not 5?! Both the company and the product are newer, and software issues do happen which can impact performance. Yarbo is VERY quick to admit there is an issue, and do their best to resolve it quickly, and be open and honest about it.
I rarely give 5 stars as nothing is ever perfect, 5 stars should be the exception, not the norm.
Happy Yarbo Owner
I have owned the Yarbo for more than a month. Like other robot mowers on the market, Yarbo is working through some bugs in programming - the only reason they don’t get 5 stars at this point. However, it is impressive at this stage. It is well built, modular and overall works well for what I consider a young product.
The product was shipped in very heavy duty boxes and each part, nut, bolt and screw is labeled.They even included tools for assembly.
Regarding tech support, they are 5 star in this category. They are super responsive and quickly work to resolve issues.
I feel confident that they are headed for a 5 star rating. I have owned other robot mowers and they don’t stand up to Yarbo. With one unit that can be mower, snowblower, trimmer, edger and almost endless other functionality, they are at the forefront of the outdoor robotic industry.
The Smartest Investment for a Perfect Yard!
5-Star Review for Yarbo: The Ultimate Yard Care Solution!
I recently purchased the Yarbo, and I couldn’t be more impressed! From the moment I unboxed it, I knew this was a game-changer for maintaining my yard. The setup was incredibly user-friendly, with clear instructions that had me up and running in no time.
Yarbo's versatility truly stands out. Whether it’s mowing the lawn, clearing snow, or tidying up leaves, this all-in-one solution has made yard maintenance effortless. The smart technology allows it to navigate around obstacles smoothly and adapt to different yard conditions, which has saved me hours of hard work.
What I appreciate most is its durability and sleek design. Even in Michigan's unpredictable weather, Yarbo performs flawlessly. Its automated scheduling means I can focus on running my business without worrying about yard work piling up.
Overall, Yarbo has exceeded my expectations. It’s efficient, reliable, and worth every penny. I highly recommend it to anyone looking to simplify their yard care routine and invest in a product that truly delivers!
Year round automated yard care!
Couldn't justify cost if I were to only use it for 3-6 months out of the year but I purchased the Snow Blower and the Lawnmower modules so I will be using the product year round. Ordered in July, received in mid Dec after some shipping delays caused by labor strikes. I have ran the snowblower a few times so far and it has performed to my liking. Customer service is outstanding in my opinion, they have responded to all my questions promptly and have provided firmware updates for any issue that has cropped up so far from users that I can see. There is a learning curve in the initial setup but if you join the users groups or contact customer support there are always people or videos to help you out. If you are someone who gets the first run or the newest of things that doesn't mind working with the company on fixes then the Yarbo might be for you. If you want a no hassle experience out of the box and have zero patience and complain about everything I would wait and continue paying thousands a year to your yard and snow clearing company.
Yarbo is a fairly new company with a great product
Yarbo is a fairly new company, putting out a product that was developed by a kick starter and then place out for sale to the general public. Delivery took a little time but they did a good job of keeping you informed on when your items were to be shipped. The assembly was straight forward if you followed the instructions and technical support is always available on Facebook and their website. If you prepare yourself by reading the Facebook pages and watching Youtube videos most of your questions should be answered ahead of you even having them. Of course with new developmental items there will be some issues but these seem to be few verses the number of units all over the world. I had one issue with mine where the unit went over the top of the wireless charging pad and destroyed the charging cable, filling out a help request ticket people at Yarbo got back to me quickly and sent me a new cable. I have used it quite a few times with the recent snow storms and it has worked flawlessly for me. Can not wait until the weather turns and I can get is setup to cut my grass.
Yarbo quality is the long term solution to outdoor care!
I started following Yarbo summer of 2024 and was impressed with everything they offer for an outdoor solution. I purchased my package and now have the Core, Mower, Snowblower and Leaf Blower. I have been able to use the Snowblower quite a few times to autonomously clear mine and my neighbors driveways while I stay nice and warm inside! I have tested the mower a little. And I love the extra features the Core has like towing. I have loaded up a large yard cart with hundreds of pounds of wood to transport and can just have the Yarbo follow me to the destination even up hills! It is a little beast! The physical product is well designed and their support is very good! The software continues to improve and I love that Yarbo listens to the customers and implements changes that are suggested. I believe this suite of products will serve as a fantastic long term solution to taking care of my outdoor needs!
Handling snow pretty amazingly in Alaska!
I have had yarbo running for approx 1 month and I’m impressed by its capabilities. Is it perfect? No, but I had realistic expectations which I think any buyer needs to be aware and reasonable. For this to have real world benefit at your home as it has mine, go into it with a little patience or you’ll miss out on an incredible tool.
New Yarbo Customer - Purchased May 2024
I ordered my Yarbo as a pre-order in May 2024. After several delays my product finally arrived in November 2024 (1-2 months late). During this time I second guessed my purchase and almost cancelled my order many times - I am so glad that I didn’t! I’ve only used the snowblower unit so far and it’s worked great. I’ve had to make some calls to Yarbo for support for minor questions/issues and received prompt responses and used the Facebook pages to connect with other users for advice on mapping/general questions.
Yarbo communications weren’t great initially, but they have made significant improvements. My most recent experiences have been very positive. I even received a personal phone call from a live person at Yarbo asking me how things were going and if there was anything more I needed. I truly feel they are listening to their customers and want to deliver an outstanding product & customer service.
The product itself seems durable and of good quality. Set up was pretty easy. There have been a few software updates since I received my unit which went fine. Overall I am very pleased and looking forward to using my lawn mower attachment once the snow melts!
Yarbo - Versatility and time savings await!
From the moment that I purchased my unit, the team at Yarbo has been hard at work! They have constantly delivered high quality communications (especially when working through challenges/opportunities.) The product has delivered exceptional results in the last two months of my usage. I'm really looking forward to spring and the grass cutting, as that will be the biggest time saver for me. Support has been really good overall. They are working through timezone challenges with communications and are doing a great job at resolving support tickets in a timely manner. Looking forward to have dealer network in the US for replacement parts, etc. If I had to do it all over again, would I make the purchase? 100%
No good snow blower
I ordered from Kickstarter. They sent me prototype and requested more money to receive actual finish product. Well i don't pay twice same machine where I come you get what you ordered.
Okay i install this prototype.
Its losing gps quite often but after reset it's connected again. After i complain i lot they say there's fix packs to solve problem... Okay i need to install again but it's not that good solution.
Snow rains.... I keep running after it constantly. Its stuck every where. Im really frustrated. Its faster to do work old-fashioned way. If you want to spend day running after it lifting, pushing taking snow away from its way it's okay
Maybe this machine is made to be used warmer climet
I Received mine 2 weeks ago the as far…
I Received mine 2 weeks ago the as far as setup and mapping. it works great no issues yet. I had my son set up the snow module and he did the mapping everything good so far. be back for more info
Selling Hopes and Dreams, fails to deliver
I have invested $5100 into a product from this company that I have yet to receive. This company has consistently made promises and has not kept them. They have clearly misrepresented the product they are selling and have broken my trust. I am stuck with my investment because I'm already in too deep. I don't recommend you give this company a dime until they actually deliver the products they have promised. You have been warned, do not pre-purchase! Wait until more than the select few who yarbo has given working units to, and who cover for the immoral things this company is doing, have actual working units. Been waiting a year and a half just (oct 2022 to may 2024) just to be told I have to wait until October 2024 for what I thought I was purchasing in 2022 and would receive early 2023. Buyer beware: this product is not ready for mainstream and deadlines continue to be changed! Look at their Facebook group to see how they have treated their kickstarter supporters - and recognize the select few who continue to champion for the company despite the issues, while the many others whose units don't work, can't be used and have invested the most money are being charged even more to get working units while phasing out the model they have before delivering all the attachments they promised. Total trainwreck. I wish I had not supported this. I recommend you wait until there are people outside the inner-circle having success with this "all-in-one yard solution".
Update: They've responded to this review with their same rubber stamped response. To me this show they have 0 remorse for misrepresenting their product early on. And even through the upgrade meeting, did not keep promises they made with their backers. This is not the company you want to support! They are working overtime to hide all of the bad reviews after they've extorted their early supporters. BEWARE!
Reply from Yarbo
Best bot, Best customer service, invest time to save time
This bot is amazing and a really good thing to buy for saving time for your yard. But as with any good reward comes the cost of investment. It is not plug-and-play. You need to manage the working area with your bot and adjust your terrain for minor imperfections. The product itself is great, and the customer support service of this company is the best I have ever seen! They are so great!
Reply from Yarbo
Buyer Beware
Buyer Beware: Connectivity Issues and Hidden Costs with Yarbo
I backed Yarbo on Kickstarter with high hopes for a revolutionary product, but unfortunately, my experience has been far from satisfactory. The most glaring issue is the Yarbo's consistent inability to connect to WiFi and GPS networks, rendering it essentially inoperable. Despite multiple attempts to troubleshoot these issues with the Yarbo support team, the device remains unreliable and unusable for its intended purposes.
As an initial backer, the financial commitment has also become increasingly burdensome. What was initially an exciting investment has doubled in cost due to unexpected additional charges required to make the Yarbo functional. The extra money and countless hours spent interacting with support have not translated into a usable product.
For a gadget that costs almost as much as a car, one would expect a seamless and efficient performance, but Yarbo has fallen far short. The lack of transparency and reliability from the company has been disappointing. Prospective buyers should exercise caution and consider waiting until these significant issues are resolved and the company demonstrates honesty and reliability in their product and customer interactions. As it stands, Yarbo is not worth the investment. I would also be leery of the 4 and 5 star reviews. I am part of a community of early supporters and none of those name look familiar to me.
Reply from Yarbo
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