Long rocky start but improving.
The company had what I thought was a solid design and great features. Unfortunately a lot of the features never worked as advertised. I was able to get it to work reasonably well with the lack of promised features which saves this rating. I don’t feel this was built for long term due to many failures and loss of functionality. I have had to have multiple components replace. The service team has been a bit of a joke but generally in the end they do the right thing and fix and or replace the bad components. The shipping team at one point was atrocious they have somewhat improved over time. In a nutshell the company seems to be trying to do right and improve but have still not completely won my trust back. I have no choice but to stick with them because it’s too late to turn back now.
Reply from Yarbo
Hello Trent,
Thank you sincerely for your honest and thoughtful feedback. As a young company with an innovative concept, Yarbo has indeed faced many challenges this year. Our ambition is to become the best yard solution for everyone who needs it, and we know there’s still a long way to go.
We understand that product performance, customer service, and delivery have been key areas of concern, and we truly appreciate you taking the time to share your experience. Please know that we carefully review every piece of feedback we receive and use it to drive improvements.
We’re always open to advice that helps us grow, and we deeply appreciate your patience and continued support along the way. With each software update and every internal process optimization, we’re working hard to become the five-star brand you can fully trust — and we hope that day isn’t far away.
Warm Regards,
Team Yarbo