Rubbersole.co.uk Reviews 

Super helpful customer service.

I had an issue with the order - the delivery driver essentially delivered it but it was nowhere to be found. I called them and was told to email with the details. A week later I hadn’t heard anything so I called again and the lady I spoke to said it perhaps landed in junk, so she stayed on the phone with me as I emailed it to her directly and she sorted the issue promptly.

Both times talking to their customer service people, were very nice and helpful - the junk inbox issue isn’t something I’d deem as a huge issue as again it was resolved promptly.

Also to add the delivery was done very quickly (although not delivered to door but that’s a delivery driver issue not Rubbersole).

I would definitely use again.

Ordered a pair of Birkenstock sandals, the description stated regular width. When they arrived after a week they were the narrow fit version so no good to me.

I returned on 17/08 but still haven’t had any acknowledgment or refund. It does state 30 days on their website but reading the other reviews this is quite frustrating when you’re short of cash. Kept my proof of return and entered the tracking number which just states that the parcel is being returned and to contact the retailer, complete waste of time.

Their prices seem good but when you don’t get what you ordered and don’t get a refund they really are just taking your money.

WHERE IS MY REFUND!

I'm still waiting for a response from the email that I was advised to send! I want my money back NOW!
No discussion, no excuses a refund

My order was delivered within 4 days, I purchased 5 pairs of shoes, I only kept 1 pair the others were returned, I arranged a collection free by the Evri courier, I hadn’t received a refund after a week and my account was showing as items still pending return, I called customer service and they answered first time, spoke with a great lady who sorted my return order out swiftly and arranged by refund which I received the following day, I know there are some bad reviews on here but I have to say I had a good experience with Rubbersole/Spartoo

I sent two items back in the same package and have only been refunded for one. I have tried to ring multiple times but the message says to ring back in office hours. I have emailed two addresses provided by rubbersole but there has been no response. They are quick to post/ process one refund but sadly poor customer service.

I am writing this review to express my profound disappointment with my recent purchase from Rubbersole.co.uk (Product Reference: BIRKENSTOCK Arizona Oiled Leather - Tobacco Brown).

Upon receiving the sandals, I discovered that the item sent was the Narrow Fit version. Nowhere on the product detail page, nor during the selection process, was the width specified. Standard retail practice—and basic commercial honesty—implies that unless a specific fit is explicitly stated, the item offered is the standard/regular width.

What makes this situation particularly concerning is the conduct of their customer service. When I contacted support, the agent was able to confirm instantly from her system that this specific listing was indeed a Narrow Fit.

This proves that Rubbersole possesses full knowledge of the product attributes in their internal inventory management system, yet deliberately omits this vital information from their public website. Omitting key product features that significantly alter sizing creates a misleading purchasing environment, which fails to align with basic UK Consumer Law (Consumer Rights Act 2015 – Section 11, Goods to be as described and the Consumer Protection from Unfair Trading Regulations 2008 regarding Misleading Omissions).
> It raises a serious question regarding transparency: is Rubbersole intentionally hiding the width specification on their product pages to clear stock of less-demanded Narrow models, relying on customers not noticing or not bothering to return them?

Furthermore, the customer service representative framed providing a prepaid return label as a "courtesy waiver" of their usual £2.99 return fee. Expecting a customer to pay for a return caused entirely by a merchant's omission is completely unacceptable.

UPDATE following their public reply: In their response below, Rubbersole attempts to deflect blame by claiming they explain widths on their site. However, the box label of the item delivered to me explicitly proves otherwise: the article number received is 0352203, which is officially a Narrow Fit (Schmale Weite) featuring the filled-in foot icon on the packaging. Issuing a refund only after being publicly called out does not fix a deceptive product listing or an operational fulfillment error.

Potential buyers should be extremely cautious: because Rubbersole fails to specify width details across their Birkenstock catalog, you have no way of knowing which fit you will receive until the package arrives. I strongly advise checking existing negative reviews regarding these practices before placing an order. Total waste of time and a complete lack of operational professionalism.

Zero response when my package was lost by EVRI.
I’ve contacted them three times so far. No acknowledgment.
No working phone number that I can find.

I have no need to put my context because the email that I was sent says it all

Hi Sonja, we are a final sale website unless you purchase the return insurance from Seel at checkout. I do not see that you purchased any. The reason for this policy is shipping costs if you were to return (originally to you and back to us is $25-$30). It does not make sense to return a $50 shoe and incur $30 in shipping fees.

I ordered a pair of Birkenstocks on 26 July which were due by Friday 30th July I called customer service on Thursday saying I’d had a email stating the shoes wouldn’t be delivered till next week and that I was going away the woman from Rubber Sole said I’ll refund the delivery (which she hasn’t by the way) I said but I’ll be out of the country she replied “ I am refunding the delivery what more do you want!” I said I have explained they will. It get here in time and I won’t be in the country she replied angrily “I don’t what you expect me to do I said I would refund delivery” and put the phone down and they have been on answerphone since. Appalling manors and customer service and still no shoes.

Sent a narrow fit shoe when there was no indication of a narrow size in the description or buying options. Completely wasted my time.

I placed an order on 30th June, which contained a pair of very special shoes for my daughter as an end of school present. The order was shipped on 3th July with Evri. I never received the order and was informed by an Evri chatbot that they have lost the order, and after some back and forth with the chatbot, they advising me to contact Rubbersole. So I sent an email on 12th July to adriana and am still waiting for a reply- no shoes and no information on whether I will ever receive the shoes or receive a refund. I have called the customer service number on 02080 683178 on multiple occasions but I get a message that the offices are closed, while it states they should be open on the website. The message says I should contact Rubbersole by filling in the contact form, but no such form exists on the website.

I am particularly disappointed as the order contained a gift and I deliberately placed the order well in advance to ensure it would arrive in time and it has not! And also there is no customer service to talk to to resolve the issue.

I have had good experience with the company in the past and so am very disappointed that the issue this time has not been resolved yet.

Not impressed. Firstly they use EVRI which is a shambles in the first place, I need my item for holiday next week which was ordered on 2nd July, it is now 15th July. I have rang customer services all morning (between 10am and 1pm UK time) to be met with a message saying they are closed. I have emailed and nobody has emailed back. I have now reordered the shoes hoping they will be here in time. I am worried I have nobody to contact as EVRI have lost the first order. Thankfully I ordered using a credit card but I don’t want to go down that route, I’d rather sort it out with rubber sole!

It's been a month since my package of shoes to be returned arrived back at the carrier hub in the UK. The package apparently had to get to a returns facility in France before I could receive a refund. I still haven't received a refund a month later, even though I've been in contact multiple times with Rubbersole. This is an order worth £400 as I bought several pairs of shoes to try on.

AVOID THIS COMPANY! I ordered shoes and they arrived quicker than I expected, but were too small, so I sent them back the next day. I followed their returns procedure and now a month later I have not heard anything from them (not whether they received them or when I am meant to get my money back). I have tried calling them twice, but it goes straight to an answering machine saying that they are closed and to call during opening hours or to fill out the form on their website. a) I called both times during the opening hours stated on their website (I did try calling at different times in the day), b) there is no contact form on their website, and c) the automated message does not even state the company name/website, so it could be a number for any random company. VERY FISHY!
I have furthermore emailed them via their costumer service email address (which I found via google, as it is not stated in their website) and I have also emailed them at two different email addresses from which I received emails ("Oliver" sent me my order confirmation and "Katie" keeps sending advertising emails). None of these email addresses are giving me a response and it has been a week. I honestly think this is the worst customer service experience I have ever had and think this company is a scam when it comes to returns.

UPDATE: I have now received my refund, it is just a pity it had to come to me leaving a bad review before they processed my refund and before they replied to me.

DO NOT buy anything through Spartoo! My experience is buying some shoes for £84.99 which did not fit and I felt were of inferior quality- I returned them and they were received back 3 weeks ago but my refund has never arrived! I have sent 2 emails and tried phoning twice a few days apart but the phone line is ‘temporarily unavailable’!
I reiterate- DO NOT BUY FROM SPARTOO!

My order was very slow to arrive and Evri kept putting the date back (but at least Evri helpline responded to queries!) Rubbersole maintained complete radio silence . Returned the entire order and have Evri’s delivery confirmation but no acknowledgment from Rubbersole and no refund! Currently pursuing through PayPal . Terrible customer service. They have subsequently responded suggesting I phone them. I have tried to call them on the number on their website and the number provided by PayPal - no reply. I have also emailed them with no response

Really poor communication- had to escalate my return to my bank

Sent a return as the items didn't fit. It's been 51 days and I still haven't recieved my refund. I used Evri as they provided which just says 'It's on its way back
Your parcel is on its way back to the retailer. Please contact your retailer for any further confirmation' and I have sent emails to 3 different customer service emails and tried to call (its just an answerphone message)

This used to be such a good company - I’ve ordered so many shoes over the last few years. Previously fast delivery and fast refunds too. All that has changed in last two orders. I am waiting on a refund for shoes that I returned nearly a month ago. Gobsmacked to receive a response to my enquiry to say they’d appreciate my patience! If the tables were turned I’m sure they wouldn’t be quite so patient. Will now pursue via my credit card. I doubt I will use the site again

Excellent service from start to finish. Placed my first order on 3rd June with a new customer discount & received it today, 8th June. Communication throughout has been exceptional. Very satisfied & would highly recommend Rubbersole.