Andi

Super helpful customer service.

I had an issue with the order - the delivery driver essentially delivered it but it was nowhere to be found. I called them and was told to email with the details. A week later I hadn’t heard anything so I called again and the lady I spoke to said it perhaps landed in junk, so she stayed on the phone with me as I emailed it to her directly and she sorted the issue promptly.

Both times talking to their customer service people, were very nice and helpful - the junk inbox issue isn’t something I’d deem as a huge issue as again it was resolved promptly.

Also to add the delivery was done very quickly (although not delivered to door but that’s a delivery driver issue not Rubbersole).

I would definitely use again.

Same as everyone else. Order went through, email confirmation received but today I just had a gut feeling something was off. Checked my order status and saw it was cancelled. Like the rest, no email notification that it was cancelled but concerned as my card details were put in and my personal data. I have now changed the card and would advise if you buy from this site change them too!

10/10 shopping experience - my first time shopping with My Origines, and not going to lie I wasn’t sure what to expect but based on other reviews here I decided to give them a go. Their prices are probably some of the best regarding beauty products and perfumes, so that in itself was a bonus.

Delivery process: I was super impressed that although during this extremely busy period, I had email notifications on the whereabouts of my parcel at every step of the way. I find that super professional and reassured me on my parcel being delivered (on time).

Items: Opening the parcel, they added a personalised printed note with my name which I think makes such a nice touch to opening the package and very thoughtful with the little canvas freebie! My perfume was wrapped really well so no chance of breakage. The only slightly negative thing is that the inside of the parcel smelt like damp? Not sure if that’s a warehouse issue but means the canvas bag also smelt like damp! Still didn’t ruin my experience at all as I will be shopping with you again!

I am deeply disappointed with the customer service provided by AEG, and I feel compelled to share my frustrating, god awful experience. Our AEG Combi Microwave, not even two years old, broke down through no fault of our own, and the ordeal began when we scheduled an engineer visit in November 2023.

The engineer, to their credit, was professional and polite, assessed the microwave twice and concluded it was irreparable. However, since December 2023, our attempts to resolve the issue with AEG have been nothing short of exasperating.

Despite the engineer company confirming multiple times that they sent a report directly to AEG's technical team, AEG claims to have no record of it. Multiple calls since January 2024 to AEG resulted in conflicting information and prolonged wait times. Promises of investigations and call-backs were never fulfilled.

We most recently followed up and called again beginning of March 2024, where we were told the matter should be with the technical team, but shockingly, there was no direct contact number that the representative could provide. Instead, we were told to use the customer support email but despite sending an email as directed, we received no response within the promised time frame. I have chased again today and apparently if I want something escalated, an agent can't do this for you - you need to keep emailing into the abyss of AEG inbox.

This lack of urgency and communication has left us with a broken microwave for FOUR MONTHS!!! And AEG's disregard for customer concerns is utterly disappointing. I used to hold AEG in high regard, but this experience has shattered my confidence in their products and customer service.

I strongly caution others to STAY CLEAR from AEG, as their customer service and support are shockingly inadequate. I will never purchase another AEG product, given their blatant disregard for customers and their failure to address our ongoing issue promptly.

I was quite sceptical about ordering from Miss Holly but the dresses on their website were too beautiful to miss out on. I ordered a black lace dress and added express shipping (I live in the UK). The dress came within a couple of days which was amazing - to my initial disappointment the dress came in the wrong colour. Customer services though got back to me ASAP and the service was very helpful. I decided to keep the other colour because it was still stunning even though they were prepared to exchange the dress for the colour I purchased originally. The quality of the dress is brilliant and I was quite surprised at how good the fit was. I would definitely recommend and will definitely order from them again as the quality of fabric is beyond my expectations. Also, the styles of dresses are at a really good price for what they are. Thank you Miss Holly!!