Great communication throughout the purchasing process. Only issue(minor one) which I think is more the handling of the goods once in the country. The parcel has an estimated date. This turned out to... See more
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Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores. Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).
C. Pirineus 9, 17460, Celrá, Spain
Replied to 99% of negative reviews
Typically replies within 48 hours
Couldn't find anywhere in UK for sram force post mount calipers silly prices here got from bikeinn £65 each delivered in less than a week couldn't be happier
Be aware of a scam. During the purchase process, they display a cheaper price including shipping in the beginning, which later increases at checkout during payment without warning and without any reasonable reasons.
I made customer service aware of this price discrepancy and despite the clear documentation and screenshots I had, but they refused to refund the difference.
Great shopping experience. Good prices 
Could improve the stock because says in stock but actually not so had to cancel few orders in the past 
Option Dhl express and klarna 3x payments is very good 😊 
thanks for the delivered orders 
Great service, i love my shoes everything went smooth..Thank you!
Fast delivery even up here to Northern Finland. Product fulfilled expectations
Extortionate delivery cost and it did not turn up within the time stated. Poor customer service when I queried this. Do not buy from here.
They will probably leave a message below this review saying they will look into it - they have already replied to my email complaint offering me 5% off my next purchase.  I will never use this company again so why would I want 5% off. I will be advising everyone to avoid this company. 
I purchased a Thule foot pack for a roof rack and was extremely disappointed with this company’s lack of transparency and customer service. Shipping alone was $50, but what was not disclosed at checkout was an additional $35+ duty tax required before the product could be delivered. Only after purchase did I learn that the item ships from Spain—a key detail completely hidden during checkout.
When I contacted customer service, I was told that if I refused to pay the duty, the package “might” get lost and I would not receive a refund. This kind of response is unacceptable and unprofessional. It’s unreasonable to expect customers to dig through fine print on a website to uncover fees and international shipping terms that should be clearly stated upfront. This company’s practices are misleading and do not reflect integrity or respect for their customers.
Order missing since August. No updates, only vague automated replies. Money taken, no product delivered. This is unacceptable and looks like fraud. I am filing a chargeback and reporting to European consumer authorities. Avoid this company.
I got a second pair of MB shoes of the same size I already had, but the 2nd pair was a lot smaller, definitely wrongly marked. I couldn't even get my foot in!
When asking to return them for a refund, was asked to pay for shipping them back to Spain!
What a rip-off, miserable customer service!
Never again TradeInn/BikeInn!
Reply from Tradeinn
I ordered a pair of skis that were supposed to arrive to my address between the 29th-30th of October. Unfortunately and for reasons unstated my package is supposed to arrive on the 6th of November now. I leave for Austria for a ski season and I physically can not do anything to sort out this problem. The customer support is horrible. I’ve emailed the morning off when I received information that the package will be delayed. The response I got was poor and did not in fact reply to my email but to check tracking for my self. I was asking if I could reroute the package or was options I have. I also tried the live chat but the person who I was on with just left mid chat. I would not recommend buying from this company unless you purchase 3 months in advance and don’t care about customer service.
Reply from Tradeinn
Absolutely fabulous transaction from start to delivery 📦
Reply from Tradeinn
Very bad customer service. According to DPD the package has been delivered at the pickup point on october 28. I did not receive a pick up code to pick up the package. According to the pick up point the package has not been delivered by DPD. DPD is referring to Tradeinn and Tradeinn is referring to DPD. Sick of it. I paid 315 euro's for items to Tradeinn. I am not a customer from DPD but from Tradeinn so Tradeinn is responsible for this issue. Customer service is not helping you at all. So i guess Tradeinn will have earned 315 euro's without delivering the ordered goods. In other words: Tradeinn can be considered as a fraud company
The order number is 62846082
Thank you for your reply. However it is ridiculous that a customer will only be taken seriously after leaving a bad review on Trustpilot.  Invest in a proper first line customer service and/or proper training. This morning i again received a worthless/useless reply from one of the CS employees (Hazel):
According to the tracking information, your parcel is out for delivery. Therefore, you will need to contact DPD directly.
Reply from Tradeinn
Ordered, they took money and 5 days later send message to say it “might not be available”? 
I mean what does that mean? Established that it wasn’t available and asked for a refund. Still waiting 10 days after original order placed for my money to be returned. Cannot trust this company and will not be using again. 
Reply from Tradeinn
Delivery on time. Well it was one day delayed but happy to get the Vittoria pro tyres as some feedbacks were quite concerning regarding the delivery dates.
Reply from Tradeinn
Reply from Tradeinn
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