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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the competitive prices and the wide selection of products available on the website. A significant number of consumers highlight positive experiences with the ordering process, finding the website easy to navigate and use. Many customers are satisfied with the quality of the products they received, noting that items were well-packaged and as described. However, some consumers express mixed feelings regarding delivery and order handling. While some appreciate the speed of delivery, others report delays and unreliable tracking, especially for international shipments. A few reviewers mention issues with returns, citing high costs and protracted processes. There are also some complaints about sizing discrepancies and the accuracy of currency conversions during checkout.

Based on these reviews

Rated 4 out of 5 stars

Great communication throughout the purchasing process. Only issue(minor one) which I think is more the handling of the goods once in the country. The parcel has an estimated date. This turned out to... See more

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Rated 4 out of 5 stars

Everything was professionally done. Easy order via the Internet site. The shoes came in 4 days without complications. The quality of the shoes was as expected. The price of them was the best I found i... See more

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Rated 4 out of 5 stars

Best price ... lacking exact delivery information ... all 3 orders, a few days apart, were delivered quite quickly and in order. Royal (royal, small 'r') Mail did better than Parcel Force, but then a... See more

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Rated 4 out of 5 stars

I ordered an item to the UK. Price was very competitive and there were no import charges. Delivery was about 7 days longer than estimated and the tracking was unreliable. However, from other reviews I... See more

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Rated 5 out of 5 stars

The second order in twelve months shipped from Spain to the UK for the purchase of Salomon insulated winter walking boots. I deliberated over the potential issues of exceptional pricing versu... See more

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Rated 2 out of 5 stars

1st time for everything. Have made a number of purchases from Bikeinn and while delivery is painfully slow, prices are generally good and on the one occasion, I had a problem product, the cost (very... See more

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Rated 5 out of 5 stars

Excellent trainers, always buy these, about my fifth pair, no need to break them in, look stylish too with reflective dashes. Prompt delivery.

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Rated 5 out of 5 stars

Overall a very good experience. My first time using Bikeinn.com and found the website good to navigate and use, ordering was simple, prices were competitive and delivery timing was as expected. Item w... See more

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Rated 5 out of 5 stars

Another brilliant purchase from Bikeinn ..I am in the Uk and delivery normally takes about 7 days …no tax to pay as they have a uk warehouse !! Purchase with confidence…tyres are fantastic..used on li... See more

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Rated 2 out of 5 stars

Product quality and price ranges are amazing, however the company's issues with shippment and customer ETA management decreases the value of ordering here. My first order took over >3 weeks to arriv... See more

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Rated 5 out of 5 stars

Enormous assortment, competitive prices including cheap and fast shipping for items on stock. As bonus they have their coinn saving system for discount on your next order.

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Rated 2 out of 5 stars

Ordered shoes for my daughter. Correct size ordered (very recently measured) but shoes came up small - had to return - returns process is protracted and expensive (£11.99). Wish I had paid more an... See more

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Rated 3 out of 5 stars

The Bikeinn service is excellent in many ways, and prices are very competitive, but in this case delivery was not good… it was seriously delayed and the tracking info once it arrived in the uk (where... See more

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Rated 5 out of 5 stars

Used to buy a new running watch, which was available at a much better price than some other retailers. Ordering and delivery went well and I am very pleased with the product.

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Rated 2 out of 5 stars

A week after I made the order I was told that they MAY not have the product, so I had to cancel as I could not figure out whether I would get it or not. The only customer service available was AI and... See more

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Rated 5 out of 5 stars

Very competitive pricing and good communication. Standard delivery took a week or so presumably because the item came from outside the UK but I didn’t need it urgently so that wasn’t a problem.

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Rated 5 out of 5 stars

Ordered from the uk took a few days more than normal but expected that arrived in good time and didn’t pay any extra tax so please order and use if your in the uk …great prices, items and selection. T... See more

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Rated 5 out of 5 stars

Tradeinn.com is a reliable company for me. The prices are very competitive, and the delivery is excellent. You're kept well-informed throughout the shipping process.

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Rated 4 out of 5 stars

Great price but very long delivery (8 days ) which was 2 days more than what was showen at the homepage when booking. The product was perfect and as expected.

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Rated 5 out of 5 stars

Bought Under Armour trainers for the best overall on line price. Great purchase experience. Trainers were delivered within a few days. Excellent service all round. Recommend this site.

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Rated 3 out of 5 stars

A little disappointed by this experience to be honest. My order took more than 10 days to be delivered after being shown as shipped. I raised a shipping issue and they were uninterested and to take... See more

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Rated 5 out of 5 stars

Good website and excellent pricing on my Castillo shorts ( but why are Italian sizes so far from the mark!!) No issues at all and would highly recommend using this site

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Rated 3 out of 5 stars

I reported an issue with my product not being delivered. The transport company said they hadn't received the package and Tradeinn said they have delivered it. More than a week after I posted a review... See more

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Rated 5 out of 5 stars

It's one of those brand that you've never heard of that has some great products at great prices so you'd think it's too good to be true. However, it is true. I've made two purchases so far and each ti... See more

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Rated 4 out of 5 stars

Product is great, communication ok but did seem to take a very long time to arrive as 2 days after the latest estimated date. When you pay nearly £10 in postage, that seems excessive.

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Rated 5 out of 5 stars

Superb boot at a really good price, Took about a week for delivery but save £48 by not ordering off the HH website.

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Rated 2 out of 5 stars

Delivery costs are high and to return an item, a small ladies top they charge £12.99. Way above the average cost, when I questioned this I was told it was for customs however after paying for the retu... See more

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Rated 5 out of 5 stars

Cheapest price I could find on the market, could pay by PayPal for security and delivery came in no time. Would use again for sure!

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Rated 5 out of 5 stars

High quality product as advertised. Arrived in good time, safe and well packaged. Great price and customer service. Would definitely use this company again.

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Rated 5 out of 5 stars

im from the netherlands, this website from spain. My first order and everything went well. The shoes are very comfortable, the tracking was fine, not a problem at all.

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Rated 2 out of 5 stars

Trainers falling apart I've been wearing the Altra's I bought from here for a total of two weeks and they've started to fall apart. Not the best experience as they were expensive!!!

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Rated 2 out of 5 stars

The sizing is very small, medium normally, i needed to reorder an extra- large. At a cost of £11.99 return postage

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Rated 5 out of 5 stars

I ordered a Garmin unit from BIKEINN and the service couldn’t have been better. Prompt delivery at a very competitive price. Thank you!

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Rated 4 out of 5 stars

The online shop is good, some products are priced lower than competitor shops, also shipping costs are lower that competitors for small volume products, shipping seems to be calculated based on size... See more

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Rated 5 out of 5 stars

It’s so easy to place a order and the delivery time is excellent,I’ll be recommending this site to my friends.

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Rated 5 out of 5 stars

The Castelli gloves I ordered were very competitively priced. Delivery was extremely quick and I was kept informed of the delivery process throughout.

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Rated 5 out of 5 stars

Great product and even better price. Lightning fast shipping from Spain to Poland. I highly recommend shopping at bikeinn.

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Rated 5 out of 5 stars

Arrived to the UK within 5 days of ordering, all completely legit, slightly damaged box but I throw mine away anyway

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Rated 4 out of 5 stars

authentic product, very good company in informing the status of the order, however I believe that it could be more efficient with the delivery date, as it always happens to arrive a few days later...... See more

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Rated 5 out of 5 stars

The shoes were delivered within the time period we were given, they were exactly as advertised, and were the best price I could find for this particular brand of new trainers.

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Rated 5 out of 5 stars

Easy to order with excellent value for money, delivery was in good time and was well packaged.

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Rated 5 out of 5 stars

All good. I bought Nike shoes for my daughter. I was a bit afraid if the order will be delivered to Poland. But shoes was delivered very quick without any problems. Shoes are great, brand new with the... See more

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Rated 4 out of 5 stars

I did order clothing items last week and it took 5 days in total before I got the package and it was all good for me. The items did fit ok.

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Rated 5 out of 5 stars

100% best vegan shoes evar! So nice made and the fit is good. In less then few days i got it here in Netherlands. Thankyou Superdry !

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Rated 5 out of 5 stars

Got what i ordered for a good Price, delivered in time. Product was as promised. Good experience

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Rated 5 out of 5 stars

Rucksack is brilliant. Order immediately confirmed and tracking info great. Great service, thank you.

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Rated 5 out of 5 stars

I was very happy with my purchase and would definitely recommend the company to others.

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Rated 4 out of 5 stars

Items delivered fast and on time. Not yet fitted but look good in the box and no damage.

Company replied

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Company details

  1. Online Marketplace

Written by the company

Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores. Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).


Contact info

3.6

Average

TrustScore 3.5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Be aware of scam pricing

Be aware of a scam. During the purchase process, they display a cheaper price including shipping in the beginning, which later increases at checkout during payment without warning and without any reasonable reasons.

I made customer service aware of this price discrepancy and despite the clear documentation and screenshots I had, but they refused to refund the difference.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. Good prices
Could improve the stock because says in stock but actually not so had to cancel few orders in the past
Option Dhl express and klarna 3x payments is very good 😊
thanks for the delivered orders

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Extortionate delivery and it did not…

Extortionate delivery cost and it did not turn up within the time stated. Poor customer service when I queried this. Do not buy from here.
They will probably leave a message below this review saying they will look into it - they have already replied to my email complaint offering me 5% off my next purchase. I will never use this company again so why would I want 5% off. I will be advising everyone to avoid this company.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Hidden fees to receive your product

I purchased a Thule foot pack for a roof rack and was extremely disappointed with this company’s lack of transparency and customer service. Shipping alone was $50, but what was not disclosed at checkout was an additional $35+ duty tax required before the product could be delivered. Only after purchase did I learn that the item ships from Spain—a key detail completely hidden during checkout.
When I contacted customer service, I was told that if I refused to pay the duty, the package “might” get lost and I would not receive a refund. This kind of response is unacceptable and unprofessional. It’s unreasonable to expect customers to dig through fine print on a website to uncover fees and international shipping terms that should be clearly stated upfront. This company’s practices are misleading and do not reflect integrity or respect for their customers.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Order missing since August

Order missing since August. No updates, only vague automated replies. Money taken, no product delivered. This is unacceptable and looks like fraud. I am filing a chargeback and reporting to European consumer authorities. Avoid this company.

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong size received, asked to pay for return fee abroad!

I got a second pair of MB shoes of the same size I already had, but the 2nd pair was a lot smaller, definitely wrongly marked. I couldn't even get my foot in!
When asking to return them for a refund, was asked to pay for shipping them back to Spain!
What a rip-off, miserable customer service!
Never again TradeInn/BikeInn!

October 29, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Poor delivery and customer service

I ordered a pair of skis that were supposed to arrive to my address between the 29th-30th of October. Unfortunately and for reasons unstated my package is supposed to arrive on the 6th of November now. I leave for Austria for a ski season and I physically can not do anything to sort out this problem. The customer support is horrible. I’ve emailed the morning off when I received information that the package will be delayed. The response I got was poor and did not in fact reply to my email but to check tracking for my self. I was asking if I could reroute the package or was options I have. I also tried the live chat but the person who I was on with just left mid chat. I would not recommend buying from this company unless you purchase 3 months in advance and don’t care about customer service.

October 30, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Good morning,

We sincerely apologize for your feedback. The delay with your order was not our intention, and we take full responsibility for our actions and any related inconvenience.

However, external factors can affect delivery times, which is why our delivery dates are estimates, not guaranteed.

Please also note that you can always choose from different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Absolutely fabulous transaction from…

Absolutely fabulous transaction from start to delivery 📦

October 30, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. According to DPD the package has been delivered at the pickup point on october 28. I did not receive a pick up code to pick up the package. According to the pick up point the package has not been delivered by DPD. DPD is referring to Tradeinn and Tradeinn is referring to DPD. Sick of it. I paid 315 euro's for items to Tradeinn. I am not a customer from DPD but from Tradeinn so Tradeinn is responsible for this issue. Customer service is not helping you at all. So i guess Tradeinn will have earned 315 euro's without delivering the ordered goods. In other words: Tradeinn can be considered as a fraud company

The order number is 62846082

Thank you for your reply. However it is ridiculous that a customer will only be taken seriously after leaving a bad review on Trustpilot. Invest in a proper first line customer service and/or proper training. This morning i again received a worthless/useless reply from one of the CS employees (Hazel):
According to the tracking information, your parcel is out for delivery. Therefore, you will need to contact DPD directly.

October 30, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Dear Customer,

We are very sorry to hear that our service did not meet your expectations.

We assure you that our customers' experiences are very important to us.

We have therefore reviewed your case and informed the responsible transport company.

INCIDENCIA TRANSPORTE - (2025-10-31 09:44:14)

A refund has not yet been issued, as packages are often located and subsequently delivered. Therefore, we must first await the outcome of this investigation.

Please also bear in mind that every transport company has established protocols, deadlines, and schedules, which is why the complaint could not be resolved sooner.

Generally, resolving transport incidents takes a considerable amount of time for the reasons mentioned above and unfortunately requires a great deal of patience on our part and, of course, especially from our customers.

If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.

We apologize for any inconvenience caused.

Sincerely,

Rated 5 out of 5 stars

Pants

Fast delivery, great product.

October 30, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards

Rated 1 out of 5 stars

Took money when don’t have stock.

Ordered, they took money and 5 days later send message to say it “might not be available”?
I mean what does that mean? Established that it wasn’t available and asked for a refund. Still waiting 10 days after original order placed for my money to be returned. Cannot trust this company and will not be using again.

October 20, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Delivery on time.

Delivery on time. Well it was one day delayed but happy to get the Vittoria pro tyres as some feedbacks were quite concerning regarding the delivery dates.

October 23, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards

Rated 5 out of 5 stars

Great price

Great price, quality item. Fairly quick delivery.

October 19, 2025
Unprompted review
Tradeinn logo

Reply from Tradeinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards

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