Usually i use trust pilot to review suppliers on this occasion I ordered then looked and had the fear of regret when looking at the reviews. However my experience has been very positive. Delivery was... See more
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Very disappointing experience with Bike Inn. I bought around £200 worth of cycling clothes and had to pay for the return label with Royal Mail. More than a month later, my return still hasn’t been... See more
Company replied
Ordered a bicycle light, because it was by far the cheapest price I could find online. Even with delivery fee already added. Not exactly express delivery (you can pay extra for it afaik), but it arr... See more
Company replied
If I could give Zero stars for their customer service I would. The eBike was delivered at least one week later than advertised, when it arrived it was faulty. I returned the faulty product and have... See more
Company replied
Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
39K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to understand web site
Easy to understand web site. Goods arrived on time.
July 16, 2026
Unprompted review
Usually i use trust pilot to review…
Usually i use trust pilot to review suppliers on this occasion I ordered then looked and had the fear of regret when looking at the reviews. However my experience has been very positive. Delivery was a few days later than stated but within 5 days of order so pretty good. Was the best price i could find on the web so that’s two boxes ticked, product was also lastest version. Will use this company again if this is how they operate as very positive. Clearly some customers are having issues but my experience was good.
July 23, 2026
Unprompted review
Super fast delivery
Super fast delivery, well packaged, excellent handlebar stem. Excellent pricing compared with alternative retailers.
July 16, 2026
Unprompted review
Very poor customer service
Eight days ago I received a parcel with only 1 of the 2 items I ordered. I immediately alerted the company and have been fobbed off repeatedly . I have been asked to provide proof of non receipt ! How do you do that. I have sent on photos of the envelope and wrapping of the delivery . I have had to buy the missing object elsewhere and am thoroughly frustrated at how BOT laden and poor the company response has been . I hope others will heed my warning .
My order number is 70508539 - let's see how this BOT generated comment deals with this
I received a followup email from the company clearly kicking the can down the road ( 9th email after two sets of photos of the envelope the goods arrived in were sent as requested ); Looking at other bad reviews on Trust pilot this seems to be a pattern when a problem arises rather than providing the goods or refunding the money . Be warned !
Followup : I got a further BOT reply after this review which tells me to reply again through some other channel : it appears to be an effort to mimic a reply and wear out the customer ! After looking at other comments on Trustpilot from customers who have run into problems , it looks like this is their approach to problems when they arise.
July 13, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
Our after-sales service has already been informed about your case and will provide you with an update shortly.
In the meantime, you can easily check the status, updated information, and messages regarding your claim by logging into your account. Just follow this path: My Account > My Orders > View Return Status.
Please rest assured that we have taken your feedback on board and shared it with our team to continuously improve the quality of our service.
We sincerely apologize for any inconvenience caused.
Sincerely,
Great selection of bike parts
Needed some new tyres and a replacement chain. Found exactly what I wanted at a much cheaper price than my local shop. Delivery took a few days but everything was well packaged and works perfectly. Really pleased with the service.
July 17, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Description doesn’t match reality
Description doesn’t match reality, the grips are 120mm but in description it’s 130
July 20, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the inconvenience with your order. We want to get this sorted out for you as quickly as possible.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We have already shared your feedback with our internal team so we can keep improving day by day. Your trust means everything to us.
Warm regards,
Good price for an excellent product
Good price for an excellent product, plus fast delivery.
July 21, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good prices and delivery.
July 14, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Please avoid BikeInn at any cost
Very disappointing experience with Bike Inn. I bought around £200 worth of cycling clothes and had to pay for the return label with Royal Mail. More than a month later, my return still hasn’t been processed.
Their customer service replies only every 48 hours. They confirmed that my return had been received, but even after 16 days there has been no further information or update on its status. The customer service is practically non-existent, and the support is absolutely terrible.
Avoid this company at all costs. I strongly recommend taking your business elsewhere.
June 22, 2026
Unprompted review
Reply from Bikeinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Bikeinn levererar! (deliver as promised :)
I got my things from BikeInn delivered as fast as promised - which made me very happy cause it was an "outgoing" product, still expensive. 3 days delivery from Spain to Sweden is a great time (not Amazon pace, but i plan my shoppings :) )
(I tried to buy same stuff in few OTHER shops just to have status "in store" suddenly changed to "est. delivery 3-4 weeks" when i was about to checkout and pay.. ). So high five for that!
July 20, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Customer service very bad Garmin hanged up.
The iOS version on Garmin was 28.33 and not the latest version which is 30.23. This caused problem and I had to run Garmin Express to install the latest version. Not easy.
Then when I wanted to download some maps the Garmin totally hanged up and freezed. I tried to contact customer service to return the item but the AI on website was so primitive and not helpful at all.
July 17, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the inconvenience with your order. We want to get this sorted out for you as quickly as possible.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We have already shared your feedback with our internal team so we can keep improving day by day. Your trust means everything to us.
Warm regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Zero stars for Customer Service
If I could give Zero stars for their customer service I would.
The eBike was delivered at least one week later than advertised, when it arrived it was faulty. I returned the faulty product and have subsequently not received a replacement, a repair or refund since (3 months later)….and not even a plan this may happen. I have not been able to speak with someone, no offer for them to call me and explain…..
I strongly discourage any purchase from this company if you’re not prepared to take the risk of either being without a product or refund in the event of malfunction.
April 4, 2026
Unprompted review
Reply from Bikeinn
Hi Martyn,
You are completely right to be angry, and we offer our unreserved apologies. Waiting three months without a working eBike, a clear update, or a refund is completely unacceptable and does not reflect the standard of service we aim to provide.
We are not going to make excuses—our customer service failed you here.
We want to fix this immediately. I am personally taking charge of your case today to either issue an immediate full refund or arrange a priority dispatch for a replacement, whichever you prefer.
Sincerely,
Product arrived within a week
Product arrived within a week, and well packaged. Positive experience for a fair price.
July 17, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Fast and correct delivery.
July 18, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
todo o processo de compra e o apoio ao…
todo o processo de compra e o apoio ao cliente
June 5, 2026
Unprompted review
Reply from Bikeinn
Olá,
Muito obrigado por partilhar essa fantástica crítica.
Esperamos que aprecie o seu produto.
Tenha um óptimo dia!
Cumprimentos,
The worst customer service on the planet
The worst customer service on the planet.
You will have one of two experiences: order, delivered, all good... or... order, any problem at all, you are on your own.
My £5.5k bike order took weeks to arrive and then had missing parts. I've been raising queries, returns, customer service tickets etc ever since and have never had a single meaningful response. All responses are auto generated. There doesn't seem to be any real 'customer service' people. Every ticket has been cancelled by Bikeinn.
I now do not know what to do.
I will not be using them ever again.
Reply: Bikeinn have asked me to provide my order number. How do I do that then? Am I supposed to leave it here? Because they've been ignoring every contact I make via their contact channels, hence this review. Here goes nothing: 69605317
June 2, 2026
Unprompted review
Reply from Bikeinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Poor return policy
The have wide range of products but their return policy is not convenient Finland.
Customer need to try if the item fit on the bicycle and see the detail of the item physically. This could cost you 20eu or even more if you decided to return the item .
Also I think that they deal with brands that produce poor products in relation to their quality or design.
July 9, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you very much for reaching out and sharing your feedback. Your opinion is key for us to keep improving every day.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have shared your comments with our team so they can be carefully considered in our future decisions.
Thank you again for helping us improve.
Best regards,
The item was quick and easy to find, and quick delivery
The item was quick and easy to find on your website. Payment was uncomplicated. And item was delivered in good time.
July 10, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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