Bikeinn Reviews 

I bought some pairs of (OXC Atlas B-Clip 17 x 1200 mm) for a very fine price. Delivery was not really fast but this was announced immediately during ordering.
In the end it came all in time and good conditions.
No complains at all!

The product itself was as described, although it was loose inside the packaging and could have been damaged if more delicate.

The real problem is delivery time, it took 11 days to arrive! I could have cycled to Spain (where it was shipped from), picked up the parcel, then cycled back to Switzerland - would have been quicker. Do not trust the stated delivery times, it is nowhere near the reality (the product was in stock!).

I bought pedals from bikeinn. The only issue is delivery times which is out of their hands once the order leaves the shop. They replied to emails promptly. The order arrived in good condition and I am very happy. Spain is a long way from Australia, the price of their products are good. Worth the wait.

The restrap cannister bag arrived well packaged and within the stated times it was at an excellent price

In my 20+ odd years of buying online Tradeinn takes first place as the absolute worst company to do business with. How they treat their customers is beyond me. I bought a Leatt helmet that either was damaged in transport or opened and sent back by someone. The padding that should be inside the helmet was stuck everywhere but inside the helmet and it was scratched up like it had been used. In other words it was damaged upon arrival. It took them almost 2 months to make a return and the only reason they finally did is because i contacted Klarna. Now they sent me an email saying they sent the helmet to Leatt for inspection? LIKE WHAT MORE DO YOU NEED TO INSPECT?! These guys are absolutely unbelievable. I’m literally lost for words. I cannot believe how they treat customers while being the largest company in cycling. I never write reviews but for this one i had to to warn future customers. Be aware guys the 1 star reviews are real. If i could give a 0 star i would. That’s how horrible they are.

Probably the worst company I’ve ever come across . Ordered an item on the 17th September and after nearly 2 months it still hasn’t arrived . Customer service is totally non existent . Apparently ‘investigating’ the missing parcel for 6 WEEKS now and refusing to refund .

Bait and switch shipping times.

When buying the shipping time said approx 1 week for around 7£..... once I had paid all of a sudden the shipping was almost a month. Aweful.

I cancelled the order which was also a really annoying process trying to sign in.

Im not going to buy from them again if theyre going to be dishonest like this.

I placed an order for items I needed for a bikepacking trip. The delivery was delayed, and I contacted customer service several times. Each time, I was assured that the package would arrive before my departure. It did not.

While I was away, the package was returned to the sender, as I was unable to collect it and had no one who could do so on my behalf. I understand this is standard procedure. However, the package never reached Bikeinn, and I have therefore not received a refund. Despite numerous phone calls and emails to both the carrier and Bikeinn, the package has disappeared from the carrier’s tracking system.

After two months, the carrier sent me a claim form, which I forwarded to Bikeinn. Bikeinn states that it completed the form and submitted it to the carrier, but the carrier says it has never received it. As a result, I have been left acting as an intermediary between two companies, a task that should be handled between the businesses themselves.

The case has now been ongoing for three months. As a customer, I am entitled to a refund from Bikeinn, and how they resolve the matter with the carrier is not my concern. I hope this will be resolved promptly.

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My order number is:
70653889

Utterly shocking after purchase care. There seems to be an active « computer says no » strategy to ensure you drop your complaint. Bike wasn’t ready to assemble from the box and had had insufficient prep in the factory or warehouse. Not great when a 5yr old is peering over your shoulder at his new toy. Hydraulic brakes not configured for UK use; headset bearings over-greased; brake cable guide snapped off (cheap plastic from Orbea).

They generally have the best prices but they lie about things being available. So as long as you don't need things in a rush it does eventually arrive. Customer service is terrible and automated. In my experience the more stuff you order the more problems there are. I try to order things that are only in immediate stock but that doesn't always work as my last order should have been delivered today and now it's says 5th November for items that were "immediately available to ship", not cool. I am basically surprised when things arrive on time as 70 percent of the time things go wrong.

If the products are in stock (immediate shipping) the delivery will be fast. Else the product is available, meaning will come from another market - in this case the delays are not manageable by Tradeinn and they might not be counted in.

We ordered two POC helmets from BikeInn. Both failed the same way: after just one week of normal use, the hard outer shell came off the foam liner. Not one helmet, but both.

We contacted customer service and asked to return them, but BikeInn refused to take them back or refund us.

A helmet is safety equipment. If the shell separates from the liner, it no longer protects you. Refusing a return for that is not acceptable. I would not order from BikeInn again.

Great website, great price BUT if you have to return something be prepared for the most long winded drawn out process from hell that you can ever imagine. All automated by Ai & just horrendous.
I ordered the wrong colour because of an error in the website listing & it not only took me 2 weeks to get through the return process to actually be able to send the item back, it then took 6 weeks to actually receive a refund.
All emails were replied with please check the return status in your account, which just said in progress.
I will not use them or any of the subsidiary sites ever again!!!

Terrible service from TradeInn / BikeInn.
Order placed on 07-10-2026, initial delivery date was 21-10. Today is 23-10 and I still don't have it.
On their website tracking says "The goods are on the way / In transit", but on the carrier's website (Hermes) it says the parcel has NOT been received for shipment. It was only electronically announced on 17-10.
Support only gives standard excuses to wait until it is handed over to the post. No real information.
Very bad service, misleading tracking.
НІМЕЦЬКОЮ - найболючіший для них:
Sehr schlechter Service bei TradeInn / BikeInn.
Bestellung am 07.10., Lieferdatum sollte 21.10. sein. Heute 23.10. - nichts.
Auf ihrer Website steht "The goods are on the way", aber auf der Hermes-Website steht, dass das Paket nicht zum Versand erhalten wurde. Nur elektronisch angekündigt am 17.10.
Support nur mit Standard-Antworten.
Sehr schlechter Service und irreführendes Tracking.

Hello,

The issue is not the carrier.

The tracking shows the parcel was received at the hub only on 24.10, while the order was placed much earlier. This means the product did not leave your warehouse / store on time.

Please do not shift the blame to the postal service. The delay happened on your side before the shipment was handed over.

As I asked in my previous email, please just clarify the real situation. If you have internal issues with stock or with suppliers - just state it directly. That would be much more honest and helpful than a generic reply that "the parcel is already on its way".

I am waiting for a concrete explanation of why the order was not dispatched on time.

Regards,
Vitalii

Absolutely awful experience. Two weeks later and nothing recieved. Terrible automated responses and genuinely lies about sending stuff out. There are plenty of good caring bike suppliers out there. This is not one of them. Disgusting

Only buy here if you’re willing to wait weeks for your order. Otherwise, shop elsewhere.

You’ll eventually receive what you ordered, but on their own timeline. They consistently fail to meet their estimated delivery dates.

I’ve placed around 5–7 orders, and every single one has had the same issue. It seems they rely heavily on dropshipping, with delivery estimates based on best-case scenarios that they rarely, if ever, achieve.

I’ve had to wait weeks for orders to arrive. I even have an order right now that’s been sitting in their warehouse for over a week, waiting for MRW to pick it up.

From an operational perspective, they’re a complete mess. Their delivery estimates are simply unreliable, and based on my repeated experiences, I wouldn’t recommend buying here unless you’re in absolutely no rush.

Order #72618153 — still undelivered, no refund date.

Update — November 4: Seven weeks since I placed the order on September 17. Tracking has not moved since September 30.

I sent the signed declaration of non-receipt that Tradeinn requested and asked for a full refund. Their latest reply: the case is "still under investigation" and I should be patient. No deadline, no refund decision.

Parcels get lost, but leaving the customer without the goods and without the money for an open-ended period is a choice. Bikeinn chose this carrier, so the risk is Bikeinn's. Refund the order. Otherwise I will open a payment dispute with my card issuer.

What to expect if something goes wrong: template replies that don't answer your questions, no deadlines, being sent back and forth between Tradeinn and the carrier, and no refund until an investigation with no end date is finished. If you order here, pay with a card that has chargeback protection.

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Update — October 29: I have now received a notification from Tradeinn stating that there is a problem with my shipment and instructing me to contact Spring GDS directly.

However, Spring GDS’s own website states that it cannot discuss specific shipment details directly with consumers and that the seller must initiate an official investigation. Tradeinn is directing me to a carrier that directs me back to Tradeinn.

Support previously said my case had been forwarded to the relevant department and that I would hear back within a few working days. I still have no confirmation of a carrier investigation or a concrete resolution.

The last tracking update remains September 30. I have now requested a full refund, rather than a replacement. That request has not been approved or given a processing date.

After repeated attempts to get help, I am still left chasing this myself. I expect Bikeinn to take responsibility for resolving the undelivered order and respond directly to my refund request.

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Update — October 22: Bikeinn’s response below repeats the September 30 tracking status already described in my review. It does not confirm whether a carrier investigation has been opened or provide any deadline for resolving the issue.

The suggestion to choose a different carrier for future orders does nothing to resolve the order I have already paid for and have not received.

@Bikeinn please answer the questions directly: have you opened an investigation with the carrier, and by what date will you provide a delivery, refund, or replacement resolution?
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Undelivered order and repeated replies that do not address the complaint

My Bikeinn order has been in transit for over a month, with no tracking updates since September 30. My local postal service confirmed that the parcel has not arrived in the country.

I have contacted support repeatedly, asking whether an investigation has been opened with the carrier and when I can expect a resolution. Instead of answering, support keeps sending tracking links and telling me to wait.

Their latest reply quoted a normal transit time of 5–15 working days without explaining how that timeframe applies to my already delayed shipment.

I also followed the email instructions provided in Bikeinn’s public response to my Google review, but received another generic reply.

I am asking Bikeinn to assign someone to investigate this order and provide a clear delivery, refund, or replacement deadline. I can provide the order confirmation and full correspondence.

I ordered a jacket for £180 and after 3 weeks it still has not arrived. The problem seems to be with the delivery but there is no means for me to trace it. I have repeatedly contacted Bikeinn but only receive standard bot messages telling me to wait 10-15 days; of course this has past yet no jacket and no refund. There is nothing that I can do other than to say that this is a terrible and frustrating company with no customer service and no means of speaking to a human. Best avoided - Order 72984154

I ordered a pannier bag/backpack from these guy on 8 October. I then read the reviews on Trust Pilot and had a slight panic as to whether I would get it, or how long it may take.

However, I received an email on 12 October to say my order had been despatched and then a few days later my item was delivered!

Great Price - cheapest I could find, and great service. I had no problems at all.

Thanks guys!!

Still no refund from this company. They respond with generic, pre-written answers that they copy and paste.
I now have to contact my credit card company for them to investigate them and get my entitled refund.
An absolutely abysmal company when it comes to customer service.

BikeInn as requested in your reply. Here is my order no. 72824647.
I shouldn't have to go through TripAdvisor to be able to get a response. Get your company to treat with dignity rather than fobbing them off for weeks
Please look into this order. I am still owed £35.99. You only refunded one bike tyre not the two bike tyres I returned to you.