Bike-Discount.de Reviews 

The store is trying to scam its customers.
On July 22, 2026, I placed an order with Bike Discount.
Unfortunately, I didn’t receive my order due to a delivery issue. The courier service was unable to deliver my order, and it was automatically returned to the store. The tracking number clearly shows that the item was returned to the seller.
However, the store’s customer support told me they hadn’t received anything and that I had already received my order. But that’s not true.
They told me they had investigated the matter but couldn’t help me, and that I should contact the police.
This is the worst store I’ve ever shopped at.
I don’t know where my order is or where my money is. The store refuses to help me.
Be careful when shopping at this store.
I demand that they resolve this situation and refund my money

Mein Standard bikeshop

A very reliable store with excellent prices. I've been ordering everything from them for five years now, including bicycles. Delivery and returns are simply excellent. I wish my German friend even more customers from all over the world!

They are scammers. A bike costed 2199 euro (including VAT , excl delivery fees). I have opened the page a few times and registered. The price automatically changed when i added address so it added 100 euro more. Then a few days later i checked the bike a few times and in the late evening i was just about to order and the price got automatically increased again .. this time to 2500. Asked support what was happening but they are absolutely useless telling me this was the new price and i feel scammed so will never ever order anything from them.

Worst service. I bought a full-suspension electric mountain bike, and a bolt has already broken.
I was told the spare parts had been shipped to me, but later I was informed that they hadn't been sent yet. I still haven't received them. You have the worst service!

Twice this happened me. I ordered tyres for my bike. I oder other items along with tyres to save on postage but it's the tyres i want. Bike discount part refunds me which is the cost of the tyres and send the other items without the tyres. I then have to oder the tyres again and pay postage a second time. If they allowed me I would cancel the oder or change the brand of tyres

A DISGRACE FOR E-COMMERCE: Non-existent customer service, violation of EU consumer rights, and arbitrary behavior!

If you want to save your time, money, and nerves, think twice before ordering from H&S Bike-Discount GmbH. This company provides a textbook example of how a customer experience can completely collapse as soon as an issue arises with an order or a return.

Due to inaccurate search data and confusing product descriptions on their website, returning an unsuitable item turned into a nightmare that lasted for weeks:

Non-existent and slow customer service: Replies to messages take a frustratingly long time. The responses are cold, automated, and completely devoid of any desire to solve the problem.

Return shipping always at the customer's expense: Even when the error stems from the store's own misleading information, the company routinely shifts international return shipping costs onto the customer.

Unlawful return processing delays: Once an item is delivered back to their warehouse, issuing a refund takes weeks. The statutory 14-day refund period required by EU Directive 2011/83/EU is blatantly ignored, with delays brushed off due to high workload and staff shortages.

Arbitrary value deductions: When demanding a refund, customer service invents reasons to withhold significant amounts from the price of legally returned goods—citing minor "handling marks" from basic inspection.

Open threats and extortion: If the customer refuses to accept these arbitrary deductions, the management resorts to threats of even larger "damage assessments," fabricated repair costs, or even withholding 100% of the refund.

Silencing customers with account bans: As a final outrageous gesture, standing up for your rights during a dispute is rewarded with account closure and a complete ban from their online shop.

This company acts as both judge and jury in its own cases, behaving entirely arbitrarily the moment a customer insists on their rights under EU consumer protection laws.

This large company has a massive structural problem: it isn't their product range or prices, but a remarkably shortsighted, disrespectful, and poor standard of customer service. This approach drives even loyal repeat customers to lose their patience and switch to competitors.

Unfortunately, resolving issues with this shop can only be achieved by filing a chargeback through your credit card provider or seeking help from the European Consumer Centre (ECC).

I would give 0/5 stars if it were possible. Stay far away from this shop.

Wonderful as ever. Order delivered in 2 business days and complete. Could not be better.

I placed an order on 05Aug, the money has been debited from my credit card and I have received no delivery information and no reply to my query on same…..

Worst customer service in the industry.

- package ships out late
- package disappears
- DPD admits they've lost the package
- bikediscount customer support will not send out a new package, or refund the one their freight company lost
- now I've paid 500eur for nothing, and have to file a claim with my bank to have them withdraw the money

Just tragic...
This used to be my go-to site because of the sortiment and prices but the quality of service fell down horribly. I've ordered shoes which by shimano's sizing guide would suit my feet but they didn't. Well, if you want to make a return it's out of your pocket (15€). Last week I've ordered a bar and stem for a bike I'm selling but there was a delay and 0 info so today I've messaged the support which takes ages to reply with info that's pretty much completely useless and they told me that it's in the logistics and it's shipping today. Well, the "order" shipped and looking on the invoice there is only a stem. The woman on the support didn't even mention anything about things out of stock or gave me an opportunity to cancel the incomplete order. There is also zero mentions about the refund of the part that didn't ship. Now I have to spend another shipping fee and wait for a week and a half just to get the cockpit together...

I bought a rear shock which was faulty, sent it back to claim / repair immediatelly (second week in June) and laready more than 7 weeks waiting for feedback. Called them two time past two weeks asking for update, which operator can't give, stated, they are waiting technician answer. Since package delivered to them they provide 0 update. Hopefully my case will be finished in a good way. I do not recommend to buy goods with a higher chance of failure, waranty seems to be a very big issue on their side.
This was my first and last buy from them.

No doubt the prices are unbeatable, however their website is not easy to navigate needs an upgrade. I spent almost an hour and half to place an order. I struggled with shipment. website is only in German i had to every second of the process. guys you can do better with these issues.

Horrible support, incomplete orders, long waiting times, refusal for warranty, lack of parts, honestly worst website to buy stuff from and im sure to never order again

One of the worst warranty experiences I have ever had

I have been a customer of Bike-Discount for years, but unfortunately my latest warranty case has been extremely disappointing.

Today marks exactly six months since Bike-Discount received my son’s rear shock absorber for warranty repair.

During these six months I have sent several emails, tried to call many times, and repeatedly asked for an update. I either received generic replies asking for more patience or no meaningful response at all.

A few weeks ago the situation became even more frustrating. I received an email stating that the repaired part had already been shipped and that I should contact the postal service.

The problem is that I never received the package, nor any shipping confirmation, nor a tracking number.

I immediately asked Bike-Discount to provide the tracking number so I could contact the carrier. Weeks have passed, and they have still not replied.

I also tried to contact them by phone several times. I was transferred to the warranty department repeatedly, but nobody answered.

As a last attempt, I posted a polite comment on their Facebook page asking for help. Instead of responding, my comment was simply deleted.

After six months I still have:

* no repaired part,
* no replacement part,
* no tracking number,
* no explanation,
* and no solution.

This is not how a warranty claim should be handled.

I sincerely hope Bike-Discount finally resolves this case, but based on my experience I cannot recommend them when after-sales support or warranty service is important.

Good price, fast delivery, good packaging, product delivered as described.

Great website to order from. Everything is just smooth and seamless. Nothing to complain about, the whole website works like a well-oiled machine. Highly recommended.

Good products, but the Best Buy warranty only works through a loophole. I was refunded a full 5 cents, even though the item was clearly being offered for 5 euros less elsewhere. Best Buy’s explanation is that you have to pay the shipping costs of the competing retailer as well. OK, I’ll think long and hard in the future about whether I can still trust Best Buy.

Not all countries in EU benefit from free return. These days, this type of service is unacceptable for such a retailer. To return an item that was too small, I had to pay around 15 EUR for transport back to Bike-Discount. I am sorry, but I will never by from them again.

Great site. Top selections and prices. Easy delivery and return! Highly recommend.