Bike-Discount.de Reviews 

Good products, but the Best Buy warranty only works through a loophole. I was refunded a full 5 cents, even though the item was clearly being offered for 5 euros less elsewhere. Best Buy’s explanation is that you have to pay the shipping costs of the competing retailer as well. OK, I’ll think long and hard in the future about whether I can still trust Best Buy.

Not all countries in EU benefit from free return. These days, this type of service is unacceptable for such a retailer. To return an item that was too small, I had to pay around 15 EUR for transport back to Bike-Discount. I am sorry, but I will never by from them again.

Great site. Top selections and prices. Easy delivery and return! Highly recommend.

Unfortunately Bike Discount customer service has really let me down. Have ordered many times without issue, but this time incorrect parts were sent. Contacted via phone and email many times to resolve the issue, but the customer service was terrible. No reply to emails and put on hold 3 separate time and each time call was cancelled after 10 minutes. After case raised with PayPal they said to return incorrect parts, at my own expense, and receive store credit. Replied to say this was unacceptable and gave them option to send other parts at same value, and yet again no response. There is no excuse for such poor customer service and I recommend to stay away from this store.

Very disappointing customer service.

I received a suspension fork that did not match the product description, making it incompatible with my bike. Bike-Discount agreed to process my complaint, but then asked me to pay for the return shipping myself, even though the issue resulted from their incorrect product description.

Even more frustrating, I have been asking for the return address for several weeks, and despite repeated reminders, they still have not provided it. Without a return address, I cannot send the product back, so my complaint remains unresolved.

I expected much better after-sales support from such a well-known retailer

Very bad experience with the customer service. There was a problem with a return package being lost and the customer service just didn't care enough, they didn't believe me, which I think is unacceptable, and they didn't further investigate where the package went. Now I am stuck with the bill.

Up until now I had no problems with bike discount, but now that something went wrong and this is how I'm treated I will not buy there again.

I bought a Bianchi e-Oltre Ultegra Di2 at a really exceptional price. It was shipped in a box that perfectly protected it. Communication (mostly through email) with Bike Discount was very professional and customer service oriented. I can't say anything about the bike itself yet, as I do not need electrical assistance at my main residence (Flanders) but I look forward using it during the long and steep climbs at my secondary residence in the French Alps (note : 64 years old and 90 kgs, so on those long and steep hills I am suffering on my regular bike, in particular when steepness is 8% and above). I am quite confident about the geometry of the bike, as I have some other Bianchi's and I compared the frame geometry of the bikes in use and the newly bought e-Oltre and they are very identical.

I bought a pair of shoes on sunday, before realising i choose the wrong width.
I contacted them using their form, with the option "cancel", and on monday morning they cancelled the order.
Saved me a lot of time and shipment fees.
Great service !

I’ve made an order for a saddle and returned. However now nobody reply to my call / email at bike discount to handle the refund
So I recommend to not use / order on this website

Good website, ok Customer Service, but very reliable

I'm a regular customer at bike-discount.de
The main reason why I chose them are the prices and the product range. As the name says "bike discount" - they are really hard to beat.
It's hasn't changed, but what has changed is their way to deal with orders and my trust dropped within 12 months drastically, as I had to face some concerning issues almost each time.
Order placed and payed on May 10th. An email "order packed " came on 13th. 2 days later another message from BD, order will be dispatched partially and they will refund some items (as not being in stock). But ok... Refund received, fine. A week later still no update regarding my order/parcel. Emailed them - " it will be some delay." Ok. Week after still nothing. Emailed them once again. No reply.
I checked the trustpilot reviews, some cudtomers faced exactly the same "delay".
2 days later decided to contact them once again and asked if they want me to ask my bank for assistance as the transaction looks like a fraud.
Next morning I call them and someone from customer service team said they replied to my recent email asking for confirmation if I still want the order. I couldn't find it, called once again and insisted to leave a note from me I still want the order to be dispatched and this phone call they should accept as my confirmation....
Parcel arrived on 4th.
The content was 40 kg heavy and all placed in a soft cardboard box with one piece of tape. And it broke partially.

No idea what happened to the reputable bike-discount.de but it's definitely a lack of respect for customers and their money.
I used to recommend bike-discount.de as I'm a member of many cycling groups on fb, some of them with hundreds of thousands of members. I won't do it in the future and will consider buying bike related stuff from bike components de, r2 bike or starbike.com - they deal with me and my orders the way it should be.

I've been a customer for many years and used to like their fast shipping, but the customer service is terrible. I was told I could return a saddle under a 30-day guarantee campaign, but the link only worked if the site was set to German. They promised to fix it more than a month ago. Still only seen if the language is set to German. The return form link was broken too, got in in an email after asking for it twice. I finally sent the item back, but no refund after more than 2 weeks, so I asked them why. They flat-out denied having the guarantee, even though I have three emails from them confirming it.
Another case: I asked when a bike size would be back in stock, and they just said "not available anymore," giving zero details like it would be back next year, just repeating the same even after I asked again (it is a standard bike manufactured for years so not something limited edition).
The customer service is very slow, clueless, don't check the case I ask about, only sends generic replies that don't answer anything. And they don't even know about their own campaigns.
Fortunately there other shops with very similar prices (some even seem to check each other and match their prices), so after many years, I will try another one, hopefully they will be better.

You can not return any item defective or wrong size for free as before. Now you must pay the shipping costs for returning an item. Thankfully the competitors still offer free return.

Also there is no notification for how long a discount stands. Without any notification the discount action expires.

First and last experience with Bike Discount.
The package never arrived, customer service kept us waiting for almost two months to complete an investigation. When we asked for a reminder, they replied that, since we have a VAT number (sports association, not retailers), we were jointly responsible for the shipment (?!??).
We then decided to take action and, with no small amount of difficulty, discovered that the package was in a DHL warehouse, because an operator had simulated three delivery attempts, the last one successful, without ever letting the package leave the warehouse.
Once they've collected the money, they don't care about the customer. Shame on Bike Discount and shame on DHL

I decided to order a bicycle from Bike-Discount.de after reading many positive reviews. On 19.05.2026, I placed my order and selected TARGOBANK financing as the payment option.

I completed the full verification process successfully, and TARGOBANK confirmed that the financing contract had been approved and booked under order number 19196907-7122676. They also informed me that the merchant had been notified and would contact me regarding delivery.

However, I never received any confirmation email from Bike-Discount.de, and the order does not appear in my account on their website. I have contacted customer service multiple times through messages and inquiries, but I have not received any response at all.

At this point, I am very confused and disappointed with the overall process. The lack of communication is frustrating and worrying, especially after completing the financing verification successfully. I simply want clarification about my order status, but unfortunately no one seems to respond.

I have reason to believe that before man had invented the wheel, delivering a package 600 km would have taken less time. It's been two weeks and it looks like they're riding my bike to deliver it to me. In the digital age, nearly €70 for such a "quality" delivery service means my next purchase on this site will have to be carefully considered. There's no further comment to make.

I have been notified shipment by email on 6 May, on 16 May I still have no specific information about delivery. Both Bike discount and their logistic company are not able to provide any delivery date.
After 13 days from shipping still no delivery time though transit between Germany and Italy is of a few days.
Bike Discount has no control on their logistic.

As a Dane, the British "Brompton" Folder has mostly died in Denmark, so I searched for new tyres and couldn't find any. Sadly, I wasn't at home when they arrived, so I had to collect my tyres at a Delivery place.

I am long time customer of Bike-Discout and they never disappoint. Yesterday at lunch time I made an order, then changed my mind and send a cancellation email at late night. I called this morning and they have already refunded me. Absolutely brilliant. Ordering other stuff today.

I was looking for a new hiking backpack and, after thorough research, found the exact model and colour I wanted only at Bike-Discount. Since I live in Bulgaria and was unfamiliar with the store, I checked their online reviews, which were overwhelmingly positive, so I decided to place an order.
The dispatch was quick, and the backpack arrived within 10 days, which seemed reasonable for international shipping. However, upon opening the parcel, I immediately noticed a tear on the top lid of the backpack — even before removing it from its protective plastic packaging.
I contacted customer service and initially received a helpful response from a representative named Amelie, who explained that I could choose between a discount, return, or exchange. After some delays and repeated follow-ups due to “missing emails,” I was eventually offered either a €25 refund or the option to return the backpack.
As I had an upcoming trip in less than two weeks, returning the item and waiting for an exchange was not a practical solution. Considering the backpack cost €192 and is marketed as a premium, durable product, I felt the proposed compensation was inadequate. I suggested a more reasonable amount to cover the repair costs and the fact that my brand new expensive back pack will have a permanent patch, but the highest offer I received was €30.
What disappointed me most was being told that they could not exclude the possibility that I had caused the damage myself while opening the parcel. I even provided additional photos showing this was practically impossible due to the second cardboard flap covering that area preventing accidental damages during opening. Of course, they neglected this proof.
At that stage, I became genuinely concerned that returning the backpack internationally could lead to further disputes regarding either the refund or the exchange process & Postage fees. I was unwilling to risk losing both the backpack and my money, or to spend even further for International shipping so I reluctantly accepted their compensation offer.
Overall, I found the handling of this issue disappointing and not in line with the level of customer service I expected from a reputable retailer. Based on this experience, I would strongly advise against ordering from Bike-Discount again, especially if an international customer.