Spartoo.co.uk Reviews 

Excellent customer service. Ordered Birkenstocks, arrived very quickly. Too small so returned and received refund within 24 hours. Received emails throughout process. Will purchase from them again.

Doesn't deserve one star but can't leave a review otherwise. Very poor service.Ordered shoes and paid with card.No indication that it had been successful and no order confirmation email so tried again. Same thing happened. Rang customer services. Said would send order confirmation but didn't. Looks like I may have ordered two pairs of shoes because of their sloppy work practices. AVOID

Absolutely without a shadow of a doubt the very worst company ever to try and get a refund of when the evidence is clear as day you did not receive the parcel,.video evidence, plus confirmation from the courier the parcel is lost. Even if they do validate a refund they require you to sign and fill out a document which needs to be printed of scanned and then sent to there email, a document which could be produced in court if they find your claim to be false also with the document you must provide a photocopy of your ID plus you only have 7 days to do this or they won't process your claim at all, talk about intimidation and bullying. Totally unreasonable and unnecessary clearly have no idea on consumer rights.

I love the variety of sizes and clothes. They have a good size range and I like the tips that are given for the sizing of the shoes as this often saves a lot of to and froing. Furthermore, the quality of items I have purchased have been of good quality of which I would expect. I love that the items have people wearing them so that you can get a feel/idea of how it may look in yourself. The price of the items are an incentive and especially when you have deals when buying more than one item; this helps one to make appropriate decisions regarding purchasing. Delivery is generally on time when stated which is good. Plus, the items in order are always well protected and insulated.. Thank you!

Seen the neg reviews but thought I'd give it a go ( you can't please everyone ) .. they was brilliant .. easy transaction .. kept up to date through out and arrived a day early .. no complaints 5⭐ thanks ..

Why do they want my birth date? Why is there no address anywhere on this website for this firm?
Not sure if a scam so watching carefully till my shopping arrives……just seen order and it shows size 4 when I ordered 5 - rang number and told new order would be raised for 5.

Awful.
Sent quite a few high value goods back 2 months ago tracked and still received no return and absolutely impossible to contact. Tel doesnt go thru. Nor can you get a code to email

AVOID!!

Worst delivery service ever.
I’ve been waiting for my order for three days.
Day 1: The delivery was delayed with no explanation.
Day 2: I asked the delivery driver to leave the package in the mailbox since I was at work and couldn’t be home. He refused, saying he was working too, which is unacceptable.
I then contacted customer service and requested delivery to a relay point. The tracking showed “on the way” all day, but nothing was delivered.
This has been an absolute nightmare and a complete waste of time.

Really smooth ordering and delivery. That was great. Just gutted that a week after I bought them, they are on sale on the Dr Martens site for £25 less. :-(

I reported a faulty item on the day it arrived (25 Nov 2025). One cuff was clearly defective. Spartoo acknowledged this on 26 Nov and confirmed the item came from a partner warehouse.

From that point on, I was repeatedly told they were “chasing the partner” for a free return, but no return label or collection was actually provided for over three weeks. I chased multiple times (28 Nov, 29 Nov, 3–6 Dec, 8 Dec, 15 Dec) and was repeatedly apologised to — without action.

Only on 16 Dec was I finally told a free collection would be arranged, and even then no date or time window was given.

Spartoo advertises “free delivery and free returns”, but in my case this meant weeks of chasing just to return a confirmed faulty item. Delays caused by their partner warehouse were pushed onto me as the customer. Unbelievably frustrating experience.

Great price fast delivery quality boots

Bought a pair of $116 shoes with free shipping. UPS told me I had to pay $63.79 for it to be delivered BECAUSE SPARTOO STATED I WAS IMPORTING INSTEAD OF THEM BEING THE EXPORTER.
I will NEVER EVER order from Spartoo again. I’ve ordered from all over the world and never had the company pass off their costs to the customer like this before WITHOUT EVEN TELLING THE CUSTOMER THEY WOULD NEED TO PAY!!!! After the insane charge and the below response, I viewed their website and it states purchases under $800 do not incur fees - this is a VERY deceitful company. Do not use them

Good choice of footwear. Competitive prices. Super fast delivery. Highly recommend

This was my first time ordering with Spartoo and I was a little wary having read some negative reviews…..however, I realised they were mainly old reviews, so I gave them a go & I'm so glad I did!! Their stock level of colours and sizes is amazing, I was informed regularly of the progress of my order, my jacket arrived within 5 days, exactly as stated, it was beautifully packaged in a strong fun box and there was a clear free returns invoice inside should I wish to return it ( which I happily didn’t!)
Great service and I would happily buy from them again!

Good product good price free delivery easy safe payment just perfect

I bought some keen trekking sandals - site had right size, good sizing info, and a very good price. I only saw negative reviews after purchase and was a bit anxious. But they arrived in perfect shape, right size and no grief over delivery. The trek sandals were £75 so no customs duty arose.

My shoes were supposed to be delivered by Wednesday ahead of a black tie event on Thursday. I have still not received my shoes on Friday. I have had emails request Feedback but none to say where my shoes are.

I brought a pair of jeans from this company and they are exactly what I was looking for and well worth it for the price will definitely be buying more. Very comfortable too. I will definitely be going back to this company for future purchases.